[Resolved]  L G — Not installed

Address:

Thiruvananthapuram, Kerala

Sir,
I am working at Govt. Ayurveda College which one of the Asia famous and biggest Institution and a Qualified World Federation Technical Official and working in different capacity and nominated member on behalf of Govt. of Kerala. Travelling all over the world I had gone through various electronic products.

I had brought LG LED TV from your dealer QRS, MG Road, Thiruvananthapurm Model No. 22LS3300, Sl.No 207PLBL048877, Production Model. 22LS3300-TA.ATRGLBL on 20/8/2012 at 11AM Bill No.621 dated 20/8/2012.

The same day I received a sms from VM-LG Care intimating me that, " Dear Customer, your request id is RNA[protected].For any assistance please call our Helpline[protected]Hours-7 days.) Thank you" This was the message.I had contacted the dealer and they had provided a Mobile no of LG Service agent Mr. Padma Kumar,whose no is [protected] and the reply was that any of the service agent will be in touch with us soon.

After receiving this sms, on 21/8/2012 at 16.48 Hrs I had given first call to Customer Care Agent Mr. Rince and he assured me to send executive on next day. Believing his word I waited for next day.

I had given the second call on 22/8/2012 at 14.47 Hrs to Customer Care Agent Mr. Jithin. Verifying the status he also assured me that the executive will be in touch with us soon and provided a No of Sky Service telephone no.[protected]. The reply was, when the service agent comes to our side he will fix the TV.

I am residing in the heart of the city and it made me embarrassed that even your service agent is not available even at heart of city???

I had purchased TV during our festival Onam as a gift for my aged parents, where they are eagerly anxious to see the programmes at their room itself. But I am ashamed to inform you that your service agent did not turned up till this time (22.51 Hrs) nor they had contacted me.

Talking on this issue with my colleagues they had faced several problem like this where this was know to me earlier it would have retreated.

Awaiting for your timely reply with in legal time limit, further I am forced to proceed ahead with out time delay and the matter will be taken for further legal proceedings.

Thanking you Sir

Fine.C.Dathan
Assistant Professor & Badminton World Federation Accredited Umpire
Shifin Villa, T.C.34/694, Shangumugham(P.O)
Trivandrum, Kerala, India-695007
Phone no. [protected]
[protected]