[Resolved]  Lenovo — Lenovo complaint

Lenovo laptops sucks!!! Why do u put iron hinge between plastic cases to rotate screens .. it gets detached every month ..i have spend 4k money to repair this G50 and again it gets detached! and to add this at lenovo centers u put ######## like one in heerapana mall powai... who thinks they are managers of a big company and try to counter with customers with their street managerial skills thinking customers are illiterate.

Hello,

I bought a lenovo vibe k5 plus mobile on 6th October 2016 in pune from flipkart.
After 4 months only i am facing many issues of heating, not updating and touch screen.
I can not even type. So I visited nearest customer care in pune at null stop, they told me that it can not be recovered under warranty as there were some small scratches on the mobile (They called as Dent). I called toll free number as well and customer care were not ready to share the photographs of the phone as well. So I request you all to not to buy any product of Lenovo because of their poor service and faulty products.

R kachroo
2:19 PM (29 minutes ago)

to smartphonets, ceo, tech, editor, jagran1, shekhar.gupta, shiven.khanna, subarna.de, kishanr, jay.prakash, editor
I request all to come forward and to save the masses and prohibit company like Lenovo to come into Indian market. They are just selling scrap.

Dear Mr. Sreedhar,

It is rather unfortunate that I received a call form your service center Ghaziabad on Friday informing that they have found traces of some liquid inside the the phone set. This has not been pointed during the opening the set at the time of submitting the set. This is mere an excuse a company like Leonvo is making to the customer just for Rs.11, 000 /- set. This is rather very ridiculous act and and breach of trust. No company can afford to do it to the customer.For the last two days I am trying to contact the service center but no one is picking the phone. Thay have adopted the tendency to harass the customers instead giving services.Please, arrange to settle down my case immediately and arrange to give me the replacement of my phone.

I am not getting any status for the last 10 days.

Also provide me your Phone No so that I can directly talk to you.

Regards.

RKachroo.

C:C 1. Times of India.( For Help )
2.Hindustan Times.( For Help )
3.Indian express. ( For Help )
4. Aaj Tak Channel ( For Help )

On Thu, May 18, 2017 at 2:52 PM, R kachroo wrote:
Dear Mr. Sreedhar,

I am cooperating you fully and holding my patience, but to my surprise you have never written anything about the replacement of the set with new set. You are not understanding the language or you pretend to be more clever. I mentioned that the mobile has got hardware problem as confirmed by your servicing team any set which undergoes such type of maintenance is not reliable for further guarantee. So you are advised to to consider the case on top priority give immediate replacement.

Your revert will be appreciated.

Yours sincerely.

RKachroo. .

On Thu, May 18, 2017 at 2:31 PM, [protected]@lenovo.com wrote:
Image
You recently requested personal assistance from our on-line Support Centre. Below is a summary of your request and our response.

Subject
Very bad experience in purchasing your smart phone Levovo ZUK-Z[protected]

Response By Email (Ms) (18/05/2017 02.31 PM)
Dear Kachroo,

Thank you for contacting Lenovo.

We have forwarded these case to our concern team once.As our team is working on it since we didn't get any update from our concern team. Once we get the update we will get back to you.

We appreciate your cooperation and patience.

Thanks and regards

M.S.Sreedhar,
Lenovo India Technical Support.
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1
Self-help / Diagnostic app - https://play.google.com/store/apps/details?id=com.lenovo.serviceit
Support Live chat:https://lenovomobilesupport.lenovo.com/in/en/livechatsp.

Customer By Email (R kachroo) (17/05/2017 02.31 PM)
Dear Mr, M.S.Sreedhar,

Since the mobile has developed a hardware problem related to PCB the mobile
is no more reliable for Guarantee. I require full replacement of the mobile
set.
Your early revert will be appreciated.

I am attaching the Bill copy & the Job sheet copy for your reference.

Yours Sincerely.

R Kachroo.
[protected]

On Wed, May 17, 2017 at 1:21 PM, [protected]@lenovo.com <
[protected]@lenovo.com> wrote:

> [image: Image]
>
> You recently requested personal assistance from our on-line Support
> Centre. Below is a summary of your request and our response. We will assume
> your issue has been resolved if we do not hear from you within 72 hours.
> Thank you for allowing us to be of service to you.
>
> Subject
>
> Very bad experience in purchasing your smart phone Levovo
> ZUK-Z[protected]
>
> Response By Email (Ms) (17/05/2017 01.21 PM)
> Dear Kachroo,
>
> Thank you for contacting Lenovo.
>
> As per your mail, we understand that your device has an issue with the
> charger. We assure that we will get back to you with the positive response
> to resolve the issue.
>
> Please kindly share the below details so that we can help you further:
> Invoice copy:
> Job sheet copy:
>
> We appreciate your cooperation and patience.
>
> Thanks and regards
>
> M.S.Sreedhar,
> Lenovo India Technical Support.
> Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1
> Self-help / Diagnostic app - https://play.google.com/store/
> apps/details?id=com.lenovo.serviceit
> Support Live chat:https://lenovomobilesupport.lenovo.com/in/en/livechatsp
>
>
>
> Customer By Email (R kachroo) (16/05/2017 06.31 PM)
> Dear Sir,
>
> I regret to inform you that while purchasing a Mobile form your esteemed
> group Lenovo ( Model No. Lenovo ZUK-Z1 ), it was a very bad experience. I
> would suggest no one to purchase such Mobiles. I have face following
> problem.
>
> 1..Apparatus purchased on 20 th Jan-2017
> 2 . There was a unusual heating up of instrument phenomenon observed and
> thought it to be an normal feature.
> 3.Now the instrument is completely out of order and in a dead mode.
> 4 . I went to the Ghaziabad Lenovo service centre on 13.05.2017 and handed
> over the instrument. They did not make any commitment regarding the return
> of the instrument after servicing.
> 5. I called on the center on 16.05.2017 but no proper response or
> commitment.
> 6. As per service center the mobile has developed a technical Hardware
> issue ( PCB ) and the part is not available in India. I have totally lost
> hopes in the working of the company and treat myself as cheated.
>
> *Lenovo company has the product will has the life of only three months.*
>
> It seems that the company has cheated us and have bad intentions of loot
> within country buy selling the worst quality of mobiles and putting up
> servicing centers to rectify them causing lot of inconvenience to its
> customers..
>
> My total data is lost and I am totally cut off from social life and
> dealings. It is total harassment The company has not curtsy to provide
> standby.
>
> I want an immediate replacement of the mobile. If this complaint is not
> treated seriously I will go to Media or put the case in consumer court and
> the company will have to face the severe bad consequences.
>
> Yours Sincerely.
>
> Ravinder Kachroo.
> [protected].
>
> .
>
> --
>
>
> "*Confidentiality Warning*: This message and any attachments are intended
> only for the use of the intended recipient(s), are confidential and may be
> privileged. If you are not the intended recipient, you are hereby notified
> that any review, re-transmission, conversion to hard copy, copying,
> circulation or other use of this message and any attachments is strictly
> prohibited. If you are not the intended recipient, please notify the
> sender
> immediately by return email and delete this message and any attachments
> from your system.
>
> *Virus Warning:* Although the company has taken reasonable precautions to
> ensure no viruses are present in this email. The company cannot accept
> responsibility for any loss or damage arising from the use of this email
> or
> attachment."
> Question Reference #[protected]
>
> - Date Created: 16/05/2017 06.31 PM
> - Date Last Updated: 17/05/2017 01.21 PM
> - Status: Waiting on Customer
>
>
>

--

"*Confidentiality Warning*: This message and any attachments are intended
only for the use of the intended recipient(s), are confidential and may be
privileged. If you are not the intended recipient, you are hereby notified
that any review, re-transmission, conversion to hard copy, copying,
circulation or other use of this message and any attachments is strictly
prohibited. If you are not the intended recipient, please notify the sender
immediately by return email and delete this message and any attachments
from your system.

*Virus Warning:* Although the company has taken reasonable precautions to
ensure no viruses are present in this email. The company cannot accept
responsibility for any loss or damage arising from the use of this email or
attachment."

==================== application File Attachment ====================
New Doc[protected].pdf, 371335 bytes, Added to incident

==================== application File Attachment ====================
New Doc[protected].pdf, 500999 bytes, Added to incident
Response By Email (Ms) (17/05/2017 01.21 PM)
Dear Kachroo,

Thank you for contacting Lenovo.

As per your mail, we understand that your device has an issue with the charger. We assure that we will get back to you with the positive response to resolve the issue.

Please kindly share the below details so that we can help you further:
Invoice copy:
Job sheet copy:

We appreciate your cooperation and patience.

Thanks and regards

M.S.Sreedhar,
Lenovo India Technical Support.
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1
Self-help / Diagnostic app - https://play.google.com/store/apps/details?id=com.lenovo.serviceit
Support Live chat:https://lenovomobilesupport.lenovo.com/in/en/livechatsp

Customer By Email (R kachroo) (16/05/2017 06.31 PM)
Dear Sir,

I regret to inform you that while purchasing a Mobile form your esteemed
group Lenovo ( Model No. Lenovo ZUK-Z1 ), it was a very bad experience. I
would suggest no one to purchase such Mobiles. I have face following
problem.

1..Apparatus purchased on 20 th Jan-2017
2 . There was a unusual heating up of instrument phenomenon observed and
thought it to be an normal feature.
3.Now the instrument is completely out of order and in a dead mode.
4 . I went to the Ghaziabad Lenovo service centre on 13.05.2017 and handed
over the instrument. They did not make any commitment regarding the return
of the instrument after servicing.
5. I called on the center on 16.05.2017 but no proper response or
commitment.
6. As per service center the mobile has developed a technical Hardware
issue ( PCB ) and the part is not available in India. I have totally lost
hopes in the working of the company and treat myself as cheated.

*Lenovo company has the product will has the life of only three months.*

It seems that the company has cheated us and have bad intentions of loot
within country buy selling the worst quality of mobiles and putting up
servicing centers to rectify them causing lot of inconvenience to its
customers..

My total data is lost and I am totally cut off from social life and
dealings. It is total harassment The company has not curtsy to provide
standby.

I want an immediate replacement of the mobile. If this complaint is not
treated seriously I will go to Media or put the case in consumer court and
the company will have to face the severe bad consequences.

Yours Sincerely.

Ravinder Kachroo.
[protected].

.

--

"*Confidentiality Warning*: This message and any attachments are intended
only for the use of the intended recipient(s), are confidential and may be
privileged. If you are not the intended recipient, you are hereby notified
that any review, re-transmission, conversion to hard copy, copying,
circulation or other use of this message and any attachments is strictly
prohibited. If you are not the intended recipient, please notify the sender
immediately by return email and delete this message and any attachments
from your system.

*Virus Warning:* Although the company has taken reasonable precautions to
ensure no viruses are present in this email. The company cannot accept
responsibility for any loss or damage arising from the use of this email or
attachment."
Question Reference #[protected]
Date Created: 16/05/2017 06.31 PM
Date Last Updated: 18/05/2017 02.31 PM
Status: Call Back

Dear sir
I went to service center with lenovo model no (k50a40 ) they found parts missing named compose and some damages, they adviced me to send a mail and return me the mobile without reparing .after all I need a solution what to be the next so pls make a solution against this ...pls find the attached document below provided by the service center, a document images of missing parts .

Pls make a response

Service center
MS solutions ste
Address 620 gt road battala panchanan bhawan serampore 712201 west bengal

Here is my experience with ShopLenovo.co.in

https://www.consumercomplaints.inlenovo-beware-of-ordering-on-shoplenovocoin-named-as-lenovo-official-website-c1625682

This is the address of an issue faced by me for my laptop Lenovo_in z50-70 YB06824318. For the past 6 months, the product has had problems getting charged, storage and USB Ports.Taking up this issue to the customer service centre in Delhi, I was blamed that this is a case of sheer negligence and that the problem has been triggered by manhandling the product.
However, I assure you that the product has been spoiled on its own accord and that the Centre Manager has blamed me for no reason.
He blamed me for the damage and was rather rude mouthed, let alone the idea of taking my supplication into consideration.
Hence, I request your authority for your kindred perusal in this regard so that you take immediate steps to control the losses faced, as well as take action on the centre manager of Delhi.
In case you value customers like us Please take up our problems which are pending solve it. Hope you care to read this and take actions accordingly to satisfy a poorly handled customer like us.

Hello sir,
I purchased a mobile Lenovo k6 note, in 4 days my phone is working abnormally and otg does not support according to Lenovo policy if there is any problem in new phone in 7 days the customer will get a new phone by replace the phone. I purchased a Lenovo k6 note on 24 August 2017 and my phone do not work properly in service center they repair my phone and doesn't give me a replacement and now today again my phone doesn't work properly there is another charging problem in my phone so resolve my problem as so as possible.

Hi sir i m madhav my Lenovo laptop experience is worst . today my laptop keyboard is not working .pls contact me at :
[protected]@gmail.com
[protected]
[protected]

Serial Number : MP1QLKFE | Reference Number : R[protected]
Wehave purchase the laptop with above serial number on 14/03/2020. below are the issues faced by me thereon

1. on 18th March 2020 we first face the issue of battery and then we contacted your technical team and then they trouble shoot the system using remote access.
2. Then later on touchpad issue arrises, then again we contacted the technical team and they tried to resolve the issue but the same cannot be resolved permanently. The touchpad worked only for 30 mins or 1 hrs later again stop working and till now the same has not been resolved.
3. Your technical team also udated the windows and other drivers but the problem didnot resolved
4. On 29th of March the screen got black twice for 15 mins then suddenly laptop got off and it was not turning on till now.
I am not the technical guy. If I have any technical knowledge then would not required your help but unfortunetly I dont know anything technical regarding laptop. Your team was trying to resolve the issue till date. Therefore its your team who has wasted the time in repairing and due to which I lapse the 7days return policy.

Now your techinal team is arguing with us that the decission has been taken by the customer care executive is the final and there will be no replacement and therefore we are closing the request. Is this type of service you are giving.

Your incapable technical team dont know the problem and dont know the solution. Due to which we loose our return days policy. Is this your organization policy that has been advised to the technical team that just waste the return back policy days so that the customer did not able to get it replaced and they will be left with the defective product.

Strongly recommended guys not to buy any Lenovo product. They cheat the people.