[Resolved] LG India — Lg - a/c under amc horrible service, planning to file case in consumer court

vishallodha

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

We have given 5 Air conditioners for AMC for the last 3 years (renewed every year.) This year LG had sent a new agency to collect the AMC cheque. Now when ever we call for service all the complaints are closed saying "AMC RENEWED BY OTHER AGENCY" Call closed. I do not understand why this is happening, I have not issued AMC cheques to care of foothpath company or agencies, Given it to LG, now if LG's sub agencies are fighting internally we cannot suffer for the same. The air-con have not been serviced by efficient staff and every time we fight with the Area Service Manager he send the executive who claim to have re-paried the A/C's but they never work for more than couple of hours. Now I am tired and have decided to file a case in consumer court for deficiency of service and mental agony. Sad part is there is no address even in the AMC forms where we should send the legal notice to. Does any one have LG's coporate office address?

I had called there 1800 number a few days back and teh executive clamly says that all the calls are closed.
If you have faced similar problems with the we can file jointly. Please contact and help me in the same.

Honestly feel cheated by there advertisements claiming 24hours guaranteed service resolution. Its been now almost 9 months and no resolution at all to the service requests...

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ashok peer

from Pune, Maharashtra

LG — Deficiency in service,hiding of information

Dear Sir
I purchased LG Dishwasher from Croma Phoenix Mall out let on 4th Dec 2010 with following commitments
1. It will be delivered within 48 hrs and installation cum demo in 48 hrs sfter delivery
2. The salt and detergent is available with the LG
It was not installed inspite of my repeated pleas to both croma and LG. Today on 19th the LG person came and installed charging me another Rs750 for detergent and salt without giving receipt or showing the labels,on my insistence and talk with customer care man Shri Triptikant, Shri Triptikant just behaved arrogantly threatening me in clear words that he would see how your any complaint in future would be resolved and would make warranty of the machine functionally irrelevant.Height of things is company doesn't have salt and detergent they removed wrappers because they used material of IFB. My Complaint is Delay in installation,Hiding information that salt and detergent is not made by company and its availability, arrogance on the part of staff threatening not to provide service. Croma may also be asked about hiding of information.

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Manoj

from Hyderabad, Telangana

I feel these AMC are of not much use generally unless your luck is very bad. I have a similar experience:
LG AMC Complaint:
I bought LG Washing machine (Front load) with 10 years warrantee on motor. I am quite happy with the product, but during installation and demo time just after purchase, the service man convinced me to buy AMC for washing machine maintenance by telling all lies that after 6 months drum will get dirty and it would not wash. Now it is more than a year and i also verified from showroom, these were all big LIES. He told me that every 3 months customer care will call you and somebody will come for maintenance. More than 1 year gone, and they never called me for maintenance. As I paid around Rs. 5300 for 4+2 years AMC maintenance, I really regret my decision. I checked this from showroom, they told me that the service man gets FAT commission for these AMC so they try to convince. Also showroom guy told that there is not much required for these front load washing machine maintenance, I just need one liquid to clean drums.
After this, I have outright rejected proposal from these service man for taking these kind of LG AMC for my Air Conditioner. So please never go for these AMC. For GOD shake. I hate it left right and center….Offcourse LG products are good. I have Fridge, MicroOven, AC all LG. BUT AMC sucks.