[Resolved] LG Electronics — Very poor customer service

athiaman

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

To
Moon B shin
MD
LGEIL.

Hi.,

I am Athiaman, an unfortunate customer who have bought two split A/C from LG.,

I have called your support toll free no. on 16th April to request for shifting of my A/C's to another location as I m shifting my residence from Purasaiwalkam to Ashok Nagar. My ticket no. is C[protected].,

I was told by the team that the service engineers will call me on the same day and would do the dismantling on the same day so that I could shift with my movers and Packers the next day, and they will come back to the new residence to install the same.,

there had been no calls from anyone from LG service neither any engineer visited the place...its been the 6th day today and yet i find no improvement in the situation, I need to call the toll free no., give my ticket no., explain the case, and still no response...

Just because i have chosen to buy LG A/C's I have been paying rent for last 5 days because of the fact that your guys did not turn up for what has been committed to the customer, neither had the courtesy to inform that it is not happening..all the things except A/Cs have been moved by the packers and movers...now i need to pay through my nose for your service team to shift the same..

I really wonder whether do you understand the meaning of the word customer and service or is it a joke???

Your support team thinks that they are doing a charity by answering our calls for service...Everybody thinks that the customer is a fool to choose LG products...

I have always admired LG as a company and its products....but now I think its a company filled with people who have no regards for customer service..its a shame to the company..

I dont think I would buy an LG product ever in my life time...

thanks for making the customers understand their mistakes of choosing LG products.,

Athiaman
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Mrs sheela Anand

from Ahmedabad, Gujarat

LG — VERY BAD CUSTOMER SERVICE

Dear sir,

I’m Mrs Anand. We purchased LD double door ref on 29th Jan 08, and its stopped working (down/ lower part) cooling is not happening from 12th Jan 09 Since then we are calling your customer service, your guys are coming and experimenting on our ref, once they have changed timer and *******, one of your executive don’t know how to place the Ice tray.
At least 3 (so called engineers) attended but not resolved

Complaints no S[protected]
Latest complaint no S9C[protected]Pls chk how many times we have contacted ur customer care)

Mrs Anand
Contact no:[protected], [protected], [protected]

Umashanker Vijaywargiya

from Leh, Jammu and Kashmir

I join this complaint person. I am also equally harrassed. My LG TV "FLATRON" model 29 inches screen was purchased by me in August 2005. This was when I purchased LG-AC's for my office. I requested the area manager of LG AC to arrange one Flatron. He used his good offices and obliged me to the extent of getting a reasonably good piece with reasonable after sales service. I am so much harrassed by Bhopal LG service centre that I am preparing to go to Consumer forum.
I am 68+ and a retired principal of Engg college.
Pro[censored] S Vijaywargiya

shineshamsudeen

from Mumbai, Maharashtra

Recently i purchased an lg split ac. It worked for 3months.after that started problems with cooling.everyday i called the conserned peorsons.they made several excuses and its 2months now till now nothing has happened.i ve spend rs 25000 for it.the service is very poor.i suggest people not to buy any lg products its rubbish.service is very bad.i will complain to the consumer court regarding this

anav

from New Delhi, Delhi

i have got done an amc with lg for my refrigerator but inspite of no. of calls no one attends from last three months.horrible customer care service.serial no. 608lpqn002532 dt13.11.2010. monica dhawan 507 amravati enclave.panchkula [protected].

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LSB

from Mumbai, Maharashtra

DEAR SIR, I HAVE PURCHASED A 22INCH LG MAKE LED TV FROM KHOSLA ELECTRONICS PVT LTD ON 21.09.2014 VIDE INV NO.3924/1415/03538. FROM THE VERY BEGINNING I HAVE TO FACE VERY POOR CUSTOMER SERVICE OF LG ELECTRONICS. LG ENGINEER CAME AFTER 3RD DAY AFTER PHONE FOLLOW UP FOR WALL MOUNTING AND FROM THE NEXT DAY THE TV IS QUITE BLACK OUT. ON 27TH WE LODGE A COMPLAINT DIRECTLY TO LG VIDE COMPLAINT NO.RNA[protected] WITHOUT ANY OUTCOME TILL DATE. EVERY TIME THEIR CUSTOMER CARE REPRESENTATIVE ASSURE WITH A CUSTOMER SUPPORT WITHIN 24 HOURS.