[Resolved]  LG Electronics — customer service

Address:

Idukki, Kerala

My washing machine (LG-WP 9031) broken down on 4/09/2012. I called the customer service on [protected] on 5/09/12 for a technician to fix it (Ref No- RNA[protected]. I was told that a technician is booked to attend in the next 24hours.

I waited for 24 hours and no one contacted me. I called the customer service again on 6/09/12 and being told that an urgent reminder is sent to the technician and will attend in the next 24 hours (Ref No. RNA[protected]. I waited again for 24 hours again and nothing has happened. I contacted the customer service again on 07/09/12, on 09/09/12 and on 10/09/12. Every time I was being told that an urgent reminder is sent and to wait for 24 hours. I hope you can imagine how much every household depends on Washing machines especially the big families like mine with lot of children.

I complained this matter to LG and they emailed me that they will forward it to the branch office in order to take immediate step in this matter on 11/09/2011. nothing happened until 13/09/12. somebody called from LG to say they are waiting for a spare part to be available and it is going to take two weeks for that to arrive. I emailed LG expressing my dis-satisfaction again and got a reply saying they have forwarded my issue to concerned Area Service Manager so that an immediate step can be taken and ask me to contact the Area Service Manger Mr Rajesh P on his
mobile number [protected]. I called this number many times but the call is not being answered. I emailed LG again on 15/09/12 and got another reply that the issue is forwarded to concerned Branch Service Manager so that an immediate step can be taken in this regard and don't to hesitate to contact the Branch Service Manger Mr. Shinu S Kottaram on his Contact number [protected]. i tried on this number but nobody is picking up or returning the call. Again I emailed LG on 18/09/12 asking the complaints procedure. no reply received yet.

I am embarrassed of being ignored. I have my limitations as being a house wife and mother of 4 little children whose clothes are already piled up in a room for washing. please do the needful.

Thank you Yours sincerely,

Mrs. Shimal Santo
Vattakuzhiyil House
Purapuzha
Vazhithala
Thodupuzha
Idukki Dist
Kerala State
INDIA

[protected]
[protected]@gmail.com