[Resolved] LG Electronics — OVERCHARGED ON REPLACEMENT OF PARTS FOR MICROWAVE NO CLARITY | |||
the below communication i have made with LG customer care but till date i have not received any reply from their end.... Hi, I am surprised no one has reverted on this till date ? then what is the meaning of creating this ID… If you have already decided that you are not going to look into customer’s problem…. Where is your escalation matrix …. I haven’t received any mail and call from your end till date… With best regards, Tanay Dey Facilities and Administration Mobile:+[protected] ________________________________________ From: Dey, Tanay IN CCU SISL Sent: Monday, May 31, 2010 4:42 PM To: '[protected]@lgindia.com' Subject: FW: Customer is not satisfied with Services - Need intervention. Hi Roopa, I am yet to hear from your end rather your concern department about ambiguity of billing – may I know when this will be resolved ? With best regards, Tanay Dey Mobile:+[protected] ________________________________________ From: [protected]@lgindia.com [mailto:[protected]@lgindia.com] Sent: Thursday, May 27, 2010 5:21 PM To: Dey, Tanay IN CCU SISL Subject: Re: Customer is not satisfied with Services - Need intervention. Dear Customer, Thanks for sharing your concern with us. We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard. To help us serve you better ,please provide us your valuable feedback, on our service ID [protected]@lgindia.com. Thanking you and reassuring you of our best services always. Thanks & Regards Roopa Panwar Customer Service Dept. LGEIL- Head Office Greater Noida (UP) "Dey, Tanay IN CCU SISL" 05/27/2010 01:47 PM To "[protected]@lgindia.com" <[protected]@lgindia.com> cc tanay dey <tany.[protected]@gmail.com> Subject Customer is not satisfied with Services - Need intervention. Dear customer care manager, I would like to bring your kind notice that I am really disappointed with your one part of service level. My micro oven was not working and I lodge a complain in your web portal : Satisfaction : 1. I immediately receive a call – and your service personnel came on time. Good time management. Keep it up. Dissatisfaction : 1. the service guy told me the PCB board is not working – and he is not having the same readily available with him – he will come on next day and install the new one. 2. he came with the new one and replace the same and it is working now. 3. Later on I observed that the box contain the new PCB – the cost is written on the top of the box is Rs. 366/- 4. but he has charged me Rs. 771/- for the same. 5. why the customer don’t have any clarity on the price tag which has fixed by LG. 6. why we have to pay as per the price mentioned by your service guy ? 7. who is authenticating the price of various parts which they are replacing from LG end ? 8. over and above the service guy is not aware about the guarantee period of the replaced equipment !! I am not satisfied the way it has handled – please find attach the retail invoice and provide me the actual price of the equipment – ensure it has not over charged by South End Service - Kolkata. Also service guys should carry a price list of various parts which should be authenticated by LG. I will wait for your reply on this issue at the earliest pls. With best regards, Tanay Dey Mobile:+[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
LG Electronics — Part Replacement
I have purchased a refrigerator in december 2010 & have received a faulty door handle, for which i have raised a complaint to get it changed. Till date it has not been changed. The complaint no. is RNA[protected].Please help me in getting it replaced.
LG electronics & appliances — freeze- spare parts
Dear Sirs,I am Mukesh Khandelwal, resident of Ajmer; my freezer door was broken in May 2011, since then I am following up local service providers for the same.After initial resistances, they took advance and after 15 days they gave me a door which fits to 165 ltr freeze where as my freeze is 200 ltrs.
After returning the same, they say take this or else we can not provide you the one which fits in your freeze?...Is this a professional answer...this is rediculous,isn't it?Whenever a company sales any product; assures customer to provide spare parts 15-20 years after the product is obsoleted from market.
I mailed the same to their customer service cell, received no reply.
Electric stove — Not Received till today
Dear sir , I had purchase Electric stove by Paying Rs:2899.00 through my credit card of Icici bank on Date:02/09/2011 as per statement of credit card 4477xxxxxxxx0006, But regret to say that till today on Date:01/10/2011 i can"t receive my ordered goods.If you not able to send ,Please refund said amount.Thanking You,
_mahendra Gajjar
Hi there
On 30th of November, i lodged a complaint about my microwave oven, which was not getting on. After couple of days, executive came and told me that power cord is faulty and he will come next day and replace the cord. Today its 6th December no one has come and whenever i call at customer care they always say the same line. We have escalated the matter, executive will call within 24 hours. My complaint number is RNA[protected].
I don't understand how to proceed on this. Please advise.
On 30th of November, i lodged a complaint about my microwave oven, which was not getting on. After couple of days, executive came and told me that power cord is faulty and he will come next day and replace the cord. Today its 6th December no one has come and whenever i call at customer care they always say the same line. We have escalated the matter, executive will call within 24 hours. My complaint number is RNA[protected].
I don't understand how to proceed on this. Please advise.
Greetings sir/Madam,
I am yogesh and this is regarding the worst service which I am receiving from LG after purchasing a Air Conditioner. I Purchased A/C from Viveks showroom mylapore on 1st of May 2013. It was installed on 3rd of May 2013 and it worked only on that particular day and later than that it never worked. We called up the Support and registered the Issue and the case no was RNA[protected]. The rep gave a time frame of 24 hrs to fix the issue. Next day when we called up to track the status it was said that the person who spoke with us registered the complaint as the Demo and installation instead of Repair. So another complaint was registered and provided a case no which was RNA[protected]. Also we were said that we have the call the number 26245617 for our Area.
When we called that number they gave another number to contact which was 64549187 or 64530431 both the numbers were ringing no response. Again we called the Customer support and informed the same then the rep gave another number to contact which is Hiffi Solution and the No is [protected]. but the number was ringing no response.
Next day we called up Customer Support and they provided the Asst.Manager Bharathi Devi contact no : [protected]. But the number was either busy or ringing no response. Again we called Hifi Solutions and they said that a tech called Yagoof will be attending by 4 pm.
No one turned up till 4pm so we called up the support once again and the rep said that he is attending a customer near our place and he will be attending us soon. No one called up so again we called and asked for the tech Yagoof mob no : [protected]. when we called up the tech he said that he is in his home and no one informed to him about any service more over he said that he is not the right person to attend the Kolathur Area.
We called up support again and asked for the manager contact info as they are giving a run around. The rep gave the manager info named subramani and no is [protected]. When we called him he said that he is not the manager for our area and he gave another manager info whose name was srinivasan and no is [protected]. We called him on Sunday eve and he said he is on off and assured that he will look into it next day once he goes to office.
Next day we called him and said that a tech will be attending today but no one turned up so we called him once again and he said that he does not belong to our area and also added that still he will help us and said a tech Yagoof will be attending us and the tech came on May 14th evening and found that a cable was not fixed correctly during installation. He fixed and Compressor was running. Later when which we tried and it is runnin for half an hour to one hour then it starts emitting the hot air and the compressor stops running.
We called up the tech Yagoof on 16th and he said he will attend the case in the eve but he never turned up. On 17th may we registered a complaint the rep said she will register it as well as asked to check in JET MODE. We tried and it was not working so when we called up once again and found that the pre tech never registered any complaint. Later this rep registered the complaint and the no RNA[protected]. As usual they said it will take 24 hrs and till now no action was taken. When we called today they are providing the Asst.Manager Bharathi Devi number which was provided in the first week and she never picks up. Reps refusing to connect to the manager and says we will receive a call and no one calls back. We also registered complaint with the VIVEKS Showroom on 14th with case number 597048 and on 18th with case no C[protected]. Those people never take any action and asking to call LG Support. So final outcome is everybody wants to give a run around and nobody wants to take a initiative and fix it.
So this is what I am requesting now. I need the A/C to be fixed once for all and it should never come up with any issues here after as it’s a brand new product and never worked since it was purchased. If it’s not fixed or once again if I have any issues I am definitely going to escalate it to the next level and I will surely reach the top level escalation or even to CEO unless I get it fixed or a replacement . Thanks Much.
Receipt No for Purchase : R[protected]
Purchased from: Viveks Showroom.
DOP : May 1st 2013
DOD : May 2nd 2013
Date of Installation: 3rd May 2013.
Complaint No’s from LG :
1) RNA[protected]May 9th)
2) RNA[protected]May 10th)
3) RNA[protected]May 17th)
My Info :
Yogesh.R
[protected]/[protected]/[protected].
No : 71/3, F1, First Floor, Graha Lakshmi Flats, K.K.Nagar Extn, Kolathur, Chennai - 600099.
Regards,
Yogesh R
I am yogesh and this is regarding the worst service which I am receiving from LG after purchasing a Air Conditioner. I Purchased A/C from Viveks showroom mylapore on 1st of May 2013. It was installed on 3rd of May 2013 and it worked only on that particular day and later than that it never worked. We called up the Support and registered the Issue and the case no was RNA[protected]. The rep gave a time frame of 24 hrs to fix the issue. Next day when we called up to track the status it was said that the person who spoke with us registered the complaint as the Demo and installation instead of Repair. So another complaint was registered and provided a case no which was RNA[protected]. Also we were said that we have the call the number 26245617 for our Area.
When we called that number they gave another number to contact which was 64549187 or 64530431 both the numbers were ringing no response. Again we called the Customer support and informed the same then the rep gave another number to contact which is Hiffi Solution and the No is [protected]. but the number was ringing no response.
Next day we called up Customer Support and they provided the Asst.Manager Bharathi Devi contact no : [protected]. But the number was either busy or ringing no response. Again we called Hifi Solutions and they said that a tech called Yagoof will be attending by 4 pm.
No one turned up till 4pm so we called up the support once again and the rep said that he is attending a customer near our place and he will be attending us soon. No one called up so again we called and asked for the tech Yagoof mob no : [protected]. when we called up the tech he said that he is in his home and no one informed to him about any service more over he said that he is not the right person to attend the Kolathur Area.
We called up support again and asked for the manager contact info as they are giving a run around. The rep gave the manager info named subramani and no is [protected]. When we called him he said that he is not the manager for our area and he gave another manager info whose name was srinivasan and no is [protected]. We called him on Sunday eve and he said he is on off and assured that he will look into it next day once he goes to office.
Next day we called him and said that a tech will be attending today but no one turned up so we called him once again and he said that he does not belong to our area and also added that still he will help us and said a tech Yagoof will be attending us and the tech came on May 14th evening and found that a cable was not fixed correctly during installation. He fixed and Compressor was running. Later when which we tried and it is runnin for half an hour to one hour then it starts emitting the hot air and the compressor stops running.
We called up the tech Yagoof on 16th and he said he will attend the case in the eve but he never turned up. On 17th may we registered a complaint the rep said she will register it as well as asked to check in JET MODE. We tried and it was not working so when we called up once again and found that the pre tech never registered any complaint. Later this rep registered the complaint and the no RNA[protected]. As usual they said it will take 24 hrs and till now no action was taken. When we called today they are providing the Asst.Manager Bharathi Devi number which was provided in the first week and she never picks up. Reps refusing to connect to the manager and says we will receive a call and no one calls back. We also registered complaint with the VIVEKS Showroom on 14th with case number 597048 and on 18th with case no C[protected]. Those people never take any action and asking to call LG Support. So final outcome is everybody wants to give a run around and nobody wants to take a initiative and fix it.
So this is what I am requesting now. I need the A/C to be fixed once for all and it should never come up with any issues here after as it’s a brand new product and never worked since it was purchased. If it’s not fixed or once again if I have any issues I am definitely going to escalate it to the next level and I will surely reach the top level escalation or even to CEO unless I get it fixed or a replacement . Thanks Much.
Receipt No for Purchase : R[protected]
Purchased from: Viveks Showroom.
DOP : May 1st 2013
DOD : May 2nd 2013
Date of Installation: 3rd May 2013.
Complaint No’s from LG :
1) RNA[protected]May 9th)
2) RNA[protected]May 10th)
3) RNA[protected]May 17th)
My Info :
Yogesh.R
[protected]/[protected]/[protected].
No : 71/3, F1, First Floor, Graha Lakshmi Flats, K.K.Nagar Extn, Kolathur, Chennai - 600099.
Regards,
Yogesh R
Fridge not working for a month Complaint No -RNA[protected]
My fridge which is 2 years old is not working. The have placed a complaint 1 month back. The poor quality of technicians cannot find the right fault.Pathetic service!!! The concerned officials do not pick up the phones now (probably hidden their faces in shame).LG is the worst company where after sales service is concerned. The toll free number will tell you that in 24 hrs someone will attend you. My biggest mistake in life to buy a LG where nothing is good neither the product or the service. LG service guys please note
Nandni Bhatnagar
My fridge which is 2 years old is not working. The have placed a complaint 1 month back. The poor quality of technicians cannot find the right fault.Pathetic service!!! The concerned officials do not pick up the phones now (probably hidden their faces in shame).LG is the worst company where after sales service is concerned. The toll free number will tell you that in 24 hrs someone will attend you. My biggest mistake in life to buy a LG where nothing is good neither the product or the service. LG service guys please note
Nandni Bhatnagar
Dear Nandni,
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
AC not working for a month Complaint No -RNA[protected]current) and[protected]
Past one month i am chacing the LG service guys i am not yet getting any result.kindly do the needful
Past one month i am chacing the LG service guys i am not yet getting any result.kindly do the needful
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7060
Pending
0
Resolved
4007
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
L G /microwave — no.positive reply till date
below mentioned are the complaint details-C[protected]
C[protected]
C[protected]
I wish to inform you that i have made many complaints for my micro-wave which is having some noice problem due to defect in some inner part.After filing the complaint 3-4 times a sales person visited but was not able to rectified the defect,and use to make fault comments by saying that he will visit again with his supervisor but not came till date .I want to draw your attention that after filling so much complaints i am not able to get any positive response now what i should do in this case .I want your help in this case .Please do the needful.
Regards
Deepak Sharma
[protected]
We are sorry for the inconvenience caused to you. We have forwarded your complaint to the concerned team. Our representative will attend to your issue shortly.
Regards,
LG Customer Support Team