[Resolved]  LG Electronics — Non rectification and poor service

Address:

Gautam Buddha Nagar, Uttar Pradesh

Complaint No[protected] in respect of washing machine owned by Javed Beg


Lg Customer Care,
I lodged a complaint on 25th July in respect of washing machine. I was advised by the customer care to keep a photo copy of purchase documents and show the originals. Engeneer visited us next day. He checked the machine and informed us that some part was to be replaced. He promised us that it would be done next day. He saw the purchase docs and told us that a pohto copy would be required when the part is replaced.
Since then I have been following with your customer care and service centre for rectification of the fault. It is very difficult to get service centre number even then I talked to them thrice. The last interaction was yesterday(4-7-11) on tel no [protected] at 2.39 pm. I was told that part has been requisioned and likely to be replaced tomorrow. Since it was not installed today[protected] also, I telephoned the customer care. To my utter surprise, I was informed that the case has been closed as the purchase docs has not been shown to the engineer. Since the time the engineer visited us, I have been interacting with both service center and customer care almost daily. I was never told that we have not shown purcase docs.
It is crystal clear that story is being concocted to hide the grave lapses, inefficiency on your part. I have records of the conversation.
Do you think any body would like to purchase your product if you harass your customers like this.
I request you to take immediate action against the concerned officials and rectify the washing machine immediately.
Javed Beg
B-44, Sector-39, NOIDA
Mob [protected]