LG Electronics — Serious Complaint - LG Refrigerator -RNA[protected]
A-270 Avas Vikas Colony Unnao UP, Unnao, Uttar Pradesh, India
Hi, Writing a painful complaint regarding a new 180L - LG Refrigerator bought 6 months ago in Unnao District UP.
Refrigerator developed a technical snag - (Water dropping from Chiller Tray to shelf) around a month ago, Several complaints have been logged with LG customer care since then. Two engineers visited the house. Engineer could not repair the issue. Engineer suggested that since Fridge cant be repair, they will raise the issue for refund/replacement since it is covered for replacement/refund warranty in 1st year.
It is more than a month now and there is no hearing back from LG. My father is being taken into circles.
He logs a ticket with Customer Care, Customer Care says the technical team will revert in 24 to 48 hrs. No one reverts.
My father also called Local Area Office in Kanpur. People at local office are responding in irresponsible manner and harassing my father. They are saying replacing does not happen normally and they do not trust on problem explained and say that they will send somebody to fix this.
3rd of 4th complaint logged on 10th July, No body visited the problem site yet despite being assured by Manager of Customer care Mr Bilal that problem will be attended in 24 hrs.
Pl note couple of complaint numbers:
Name 1st engineer of site vist in June- Murari
Name of Local Area office Kanpur person responded irresponsibly - Nayar
Name of Customer Care Manager who assured but help provided - Mr Bilal
I am writing with utter sadness that these guys are spoiling the brand value of LG which is one of largest company of the world.
We have been customer of LG since long with almost all electronic items from LG in house but this is shocking to us now.
My father is retired not in good health and lost his eye sight completely, He is being harassed by LG folks
Looking for help. Pls help!!
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