Lg Electronics — Serious Complaint - LG Refrigerator -RNA[protected]

 
7 Reviews
A-270 Avas Vikas Colony Unnao UP, Unnao, Uttar Pradesh, India
 amitshukla31
Hi, Writing a painful complaint regarding a new 180L - LG Refrigerator bought 6 months ago in Unnao District UP.

Refrigerator developed a technical snag - (Water dropping from Chiller Tray to shelf) around a month ago, Several complaints have been logged with LG customer care since then. Two engineers visited the house. Engineer could not repair the issue. Engineer suggested that since Fridge cant be repair, they will raise the issue for refund/replacement since it is covered for replacement/refund warranty in 1st year.

It is more than a month now and there is no hearing back from LG. My father is being taken into circles.
He logs a ticket with Customer Care, Customer Care says the technical team will revert in 24 to 48 hrs. No one reverts.
My father also called Local Area Office in Kanpur. People at local office are responding in irresponsible manner and harassing my father. They are saying replacing does not happen normally and they do not trust on problem explained and say that they will send somebody to fix this.

3rd of 4th complaint logged on 10th July, No body visited the problem site yet despite being assured by Manager of Customer care Mr Bilal that problem will be attended in 24 hrs.

Pl note couple of complaint numbers:
RNA[protected]
RNA[protected]

Name 1st engineer of site vist in June- Murari

Name of Local Area office Kanpur person responded irresponsibly - Nayar

Name of Customer Care Manager who assured but help provided - Mr Bilal

I am writing with utter sadness that these guys are spoiling the brand value of LG which is one of largest company of the world.
We have been customer of LG since long with almost all electronic items from LG in house but this is shocking to us now.

My father is retired not in good health and lost his eye sight completely, He is being harassed by LG folks
Looking for help. Pls help!!

Thanks
Amit Shukla
[protected]
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

LG India Refridgerator — Serious Service Issues

Hi,

This is to bring to your notice about the service issue that we are facing for past some time. We are very disheartened by the services of LG India, as for past 18 Days we are given the false commitments by their team.
We have bought LG refrigerator from Kings Electronics Nerul on 24th March 2007. The product worked fine for first few months. Then In August 2007 it stopped cooling (in fridge as well as deep freezer). Then their service personnel came and serviced the fridge. He told us then that if the same problems persist then we would have to change the compressor. Now from 22nd Feb, its not working again as the same problem has re-occurred. But this time only fridge is not cooling whereas deep freezer is cooling.

We have been complaining in LG services from that time but only once their service personnel have visited to diagnose the problem but then no one turned up to rectify the same. We have complained LG many times like 23rd Feb (complain no w8c[protected]

3rd March (complain no w8c[protected], 8th March (complain no w8c[protected].

We have also called at many times at their service franchisee Shri Electricals, Sanpada.

On 10th march their customer care gave us the number of Mr Joseph Fernandes([protected]) but we found that the services to this number are terminated.

No one from their side is able to tell us any specific reasons for the delay in the servicing.

We would humbly request you to take our case into consideration and help us resolve the issue as soon as possible.

L.G — Complain for LG Refrigerator

Hi,

I purchased a LG Refrigerator on 19/04/2009 whose Bill Number is 623 and model no is 308VT4 Just within 6 months of purchase 2 times I have launched complains regarding its cooling.
The refrigerator has been opened 2 times for investigation.
But now since a month, the light and the cooling of the refrigerator is again not working properly.

If possible kindly replace our refrigerator as, not even a year has been passed and it’s showing a lot of problems.

I request you to please look into the matter and do the needful as soon as possible.

Regards
Shashank Kaushik
[protected]

LG-350L — Refrigerator

I have purchased a new LG Refrigerator on 28th of May2011. Right after delivery I found few small dents on the door, door alignment was not proper, gas-kit is not working properly, even door can not be closed properly. I purchased this fridge from vaishali sec-4 from the exclusive showroom of LG Ganpati plaza. Now I have paid all the money so company and dealer is playing around each other. I complaint to customer care but no response is there from company side. If i talked to the Area sales manager he said it happens in bulky products. I am shocked that after charging a new product price thay are giving us the defected products.

REFRIGERATOR'S — COMPLAINT REGARDING REFRIGERATORS

THIS IS THE COMPLAINT FROM MR.MARYA
SIR,
I GOT REPAIR FROM BAJWA ELECTRONICS (AUTHORISED SERVICE CENTRE OF WHIRLPOOL SRIHIND MANDI) (PUNJAB).OF MY REFRIGERATOR'S (COMPRESSOR REPLACE+GAS.)
BUT FROM VERY FIRST DAY THEIR IS LOW COOLING.I GIVE THIS COMPLAINT TO THEM BUT THEIR IS NO LISTENING.I AM SURE U WILL DEFINITELY GIVE RESPONSE TO ME.
REGARDS
MR.MARYA
CONTACT NO. [protected],[protected]
Correct Number of the 1st complaint is RNA[protected]
Dear Amit,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    25%
    Complaints
    5111
    Pending
    1568
    Resolved
    892
    phone
    +91 12 0256 0941
    +91 12 0256 0940
    +91 12 0256 0900
    location
    P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
    Lg Electronics - Serious Complaint - LG Refrigerator -RNA130619082