LG Electronics — VERY POOR SERVICE FOR SPLIT AC REPAIR | |||
I AM LIVING IN VILLAGE RAI, DIST. SONEPAT, HARYANA. I REGISTERED A COMPLAIN OF MY SPLIT AC ON DATED 22th APRIL 2013 AT LG HELPLINE NUMBER AND THEY ISSUED A COMPLAIN NO. RNA[protected]. THEIR MECHANIC TOLD ME THAT THE GAS HAS LEAKED OUT SO HE HAVE TO REFILL IT AND WILL REPAIR IT TOMORROW i,e ON 24TH APRIL. BUT ON DATED 25 TH APRIL, ANOTHER PERSON CAME AND TOLD THAT PREVIOUS MECHANIC IS NOT WELL SKILLED AND THE INDOOR UNIT OF SPLIT AC HAS TO TAKE TO SERVICE CENTER. NEXT DAY I CALLED TO LOCAL SERVICE CENTER, THEY REPLIED ME THAT THEY HAVE ORDERED THE REQUIRED PART TO COMPANY. BUT STILL THEY DID NOT REPAIRED IT TILL TODAY ON DATED 8TH MAY 2013 (APP. 20 DAY ). I HAVE SPENT APP. 23000 RS. LAST YEAR FOR 3 YEARS AMC [KIND OF EXTENDED WARRANTY] FOR 2 SPLIT AC AND 2 LCD. I HAVE CALLED THEIR LOCAL SERVICE CENTER AND HELPLINE 9- 10 TIMES BUT THEY ARE NOT GIVING ANY SATISFACTORY ANSWER TO ME, AND DO NOT KMOW HOW MAY DAYS THEY WILL TAKE TO REPAIR IT. LAST YEAR AS WELL THEY TOOK MANY DAYS FOR SIMILAR KIND OF COMPLAINTS WITH MY ANOTHER AC. NOW I DO NOT KNOW WHAT SHOULD I DO. LAST TIME WHEN I CALLED AT HELPLINE NO. HE GAVE ME ANOTHER CONTACT NUMBER OF MY LOCAL AREA IN-CHARGE [NAMED HANSARANI WITH MOBILE NO. [protected]] BUT THIS NO. ALWAYS REMAIN ON SWITCH OFF MODE. THIS COMPANY IS VERY CARELESS AND IRRESPONSIBLE ABOUT THEIR SERVICES AND ONLY MOTIVE IS TO SELL THEIR PRODUCT AND EARN MONEY WITH THEIR SO CALLED AMC FACILITY. SO, PLEASE PLEASE DO NOT PURCHASE THEIR AC IF YOU ARE LIVING IS SOME RURAL AREA FROM- PUNIT KUMAR C/0 VINEET KUMAR E- MAIL :- [protected]@gmail.com Was this information helpful? | |||
 5 Comments | |||
Comments
LG — AC repair
We own a 2 ton AC of LG. The compressor is still in warranty and is not working properly. So we registered a complaint to the service centre. Someone from the company came and told that AC will be picked up from our house tomorrow for repairing. When it was not picked up for a week we again registered a complaint then the AC was picked up and we were told it will be delivered back within 2-3 days.Its been more than a week but we havent received it back and when we call them and ask about the status they are unaware about it and tell us you will be notified very soon. We still wonder when will be receive it and what problem does it has and how much they are going to charge us for it?We never thought at the time of purchasing that such Branded companies will also trouble us to such an extent.
LG — LG AC Repair
Dear sir/Mam,I am vibha from avis e solutions pvt. ltd.i called so many time customer care and LG manager also for the AC repair, some times they picked my phone and give me a complaint number but they did not come for the repair. but now whenever i called them they are not picking my phone or not taken any action.
Please do the needful
Regards
Vibha Dubey
[protected]
Dear Customer
We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com
LG Service Team
We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com
LG Service Team
Dear Mr. Kumar,
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
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LG- split unit — part repairs
we have forwarded the complaint of our split ac not working on 4th may.part needs to be replaced as per the LG tecnichian. till date 10th may not yet replaced and unit under warranty. summer around and it takes so long for the replacement of the part? Hurry up