[Resolved]  LG Electronics — Worst product n service

Address:

Hyderabad, Andhra Pradesh

Hi,


My name is Arun Sagar , am from hyderabad, Andhra Pradesh , India .


I purchased a LG Home Theatre ( Model LG HT BH7430p ) on May 6th , 2013 spending Rs 35,000.

The installation engineer came after 3 days to my home where i was promised that he wil come within 24hrs after the delivery of the product.


He didnt bring his equipment to complete the installation process where he promised me that he would come again, but again.... only after i called the customer care he came and completed the installation.


After a few days i complained to the customer care that the USB port is not functioning where i found myself that am not using the correct usb port which is actually infront of the Blu ray palyer ( am using the back dummy usb port ) which means your installation engineer literally failed to educate me about my product .


Finally again after a month or so the correct usb port stopped working, its not detecting the usb drives nor HDD so as usual i raised a complaint on 20th June 2013 ( LG id - RNA[protected] and this time another engineer visited my home and again not on the promised date , and this guy forgot to bring his own usb drive to check ,he removed my whole Blu ray player and checked and said he would come back again next time with his own usb drive ....after he left i found that he didnt insert all the components properly where the buttons on the blu ray player stopped working .......unfortunately i was out of town for 3 weeks as my dad met with an accident n this engineer never checked with me the progress of our problem ..........

i came back to my room and called the customer care again and filed a new complaint on July 15th ( LG id - RNA[protected] and again the same old story as no one bothered to contact me and i even called a manger named rajitha( num was given by the customer care guy ) where she never answered my call...she called me back only after i sent an sms about the disgusting service am getting from one of the most reputed organizations in the world...finally an engineer came to my home on July 20th and confirmed that a board (smthing like a mother board in a pc ) is damaged inside the Blu ray player and it will alone be replaced .......wow wow wow what a product and service from one of the giants in consumer market .

am really wondering whether i bought a product from a local shop or from an MNC ...do we really think that this is LG ???????????????