[Resolved] LG India — REFUSAL OF GUARANTEED SERVICE | |||
To CRO LG India I have made repeated service requests for my LG refrigerator for the past one and half month. I initially complained for loss of cooling for which engineer from We care services S7A Suraj Nagar, Azadpur Delhi came and reported gas leak. The gas was refilled and i was charged the full amount (1400/-) (receipt number 3689 ) visit charges and the gas charges and i was given a guarantee for 3 months against any gas leakage. However within a few days the fridge started malfunctioning again, i lodged the complaint and some minor repairs were carried out and was assured that it would work fine. Couple of weeks later it again reported loss of cooling to which i complaint to the LG service center and also the service provider. Its been 4 times that i had to complain for the same problem, but Lg technicians and engineers failed to stop the leak or understand the actual fault. My repeated requests and complaints have fallen on deaf ears, the service provider has stopped responding so much such that they have even stopped picking my calls. Even after paying the full amount as asked by the company i am being harasses unnecessarily. The company takes the responsibility to serve its clients against the errors in workmanship during the guarantee period which they have refused to acknowledge. Comp no. RNA[protected] on 13th Sept, RNA[protected] on 31 August, RNA[protected] on 16 August, RNA[protected] on 10 August, RNA[protected] on 1 August. Every time i am given repeated assurance for on time service. Its 5 days n the complaint is still not acknowledged. Please address the issue urgently as i am without a functional refrigerator for past 6 days. Hope for early resolution of the complaint. Regards Dr Ashish Kapoor Hno 2347, hudson line 2 floor, GTB Nagar Delhi 9 M [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
LG India — refused by service center
VERY BAD RESPONSE FROM YOUR THE BIGGEST MULTINATIONAL COMPANY HAS REUSED MY REQUEST TO NON AVAILABLITY OF SPARE PARTS WHICH IS SHOCKING ME. SO PLEASE LG PRODUCTS ( USE AND THROW POLICY WILL BE ADDOPTED AND ROBBERY ON CUSTOMER POCKETS )ONE PHONE TODAY AND DAY BEFORE YESTERDAY [protected] MY SALES GIRL SHE PHONED ME AND ASK DOCUMENTS OF MY DVD PLAYER . I HAVE ALREADY 3-4 TIME GIVEN FOR SERVICE AT YOUR SERVICE CENTRE. I HAVE NO ANY DOCUMNETNS ACCEPT MANUAUL BOOK . BILLS AND WARRANTY CARDS MISPLACED . AND AFTER 6 YEARS THIS IS NOT POSSIBLE. YOUR TECHNICIANA AND SERVICE AGENTS WELL KNOWN ABOUT THE EXACTLY LG PRODUCT.
PHONED BY [protected] THEN I REPLIED NO DOCUMENTS BILLS AND WARRANT CARD NOT AVAILBALE WITH ME, SO SHE REPLIED ME SORRY SIR WE CANT HELP YOU.
WHATS THE MEANING WE CANT HELP YOU. WHEN WE ARE READY FOR PAID UP SERVICE. THIS NOT JUSTIFY WITH CUSTOMERS.
I HAVE PURCHASE THAT PRODUCT RS. 14500/- IN 2005-06 .
I AM VERY SHOCKED WHEN YOUR PHONED FROM[protected],[protected], TODAY AND YESTERDAY THEY ADVISED ME TO REPAIR YOUR DVD FROM LOCAL MECHANIC WE ARE NOT ABLE TO SERVICE DVD . BECAUSE I HAVE NO ANYBILL AVAILABELE WITH ME AT PRESENT. WHATS THE MEANING OF BILL. AREADY MY DVD REPAIRED 3- 4 TIMES IN YOUR SERVICE CENTRE I HAVE GIVEN WARRANTY AND BILL ALSO BUT THEY HAVE NOT RETURNED. AND YOUR PEOPLE EASILY HARRASED ME AND TOLD GO OUT SIDE , IF BILL AVAILBLE HOW YOU REPAIR. THIS EXTREMELY INSULTED AND WROST SERVICE IN LG ELECTORNICS WROST SERVICE CENTRE THOSE WHO REFUSED ME THIS TYPE. YOU PEOPLE GIVE SLOGAN ONLY FOR 5 YEAR PRODUCT . AFTER THROW IN SCRAPPED.
Dear sir i purchased one of the product of LG P 500 on[protected] from Watch gallery, Near S.M.V School, Trivandrum but unfortunately the mobile phone was not working from[protected] and after i went to the LG service center at Karamana, Trivandrum and gave the phone they told me to come after two days then it will be ready the job no is RNA[protected] but still i don't receive my phone and they are saying thy want to change the mother board then what is the quality of the world class company so please replace the mobile phone i don't want to repair because it is not a toy
with regards
Sumesh
[protected]@gmail.com
with regards
Sumesh
[protected]@gmail.com
Dear customer
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7059
Pending
0
Resolved
4004
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
LG WILL Phone — LG Service Centre Refusing to repair phone
“Sabisu” B2, Golden Enclave N,275, O 184, Poonamallee High Road, Kilpauk, Chennai 600 010 LG Service centre refusing to repair the handset. On 22/04/2010 travelling 7-8 kilometers reached the service centre, a lady at the counter refused to receive the product claiming that the testing battery is not available and asked me to come again after making a phone call. When I requested her to receive the phone and take her own time to repair the handset fell on her deaf ears and she was adamant in her stand. Her acts amounts to unfair trade practice and deficiency of service.