[Resolved]  LG Micro oven — Mental Agony due to Service Center

Address:

Bhopal, Madhya Pradesh

Dear Sir,

A micro oven model no. MC- 8083MLR was purchased on 20.10.2006 for around 15,000/-. from a LG dealer namely Perfection, New Market, Bhopal
The oven went out of order in June, 2012. It was taken to one registered LG service center, who lied and said the Oven has been set O.K.charging some Rs. 600/- not checking working of oven there, believing him as a gentleman. But, when it was taken home, the fault was still there. We informed the service Center immediately who sent their technician next day who could not set it right. Luckily our Rs. 600/- we could take back.

In August, thinking we should go through customer care center after registering, I lodged a complaint about the non functional of Micro Oven. After some time other service center person took the oven and said in week's time it be delivered back. The trouble started when he did not respond but I kept on asking about our oven as my interest. After a month or so, I was told some part are being procured. Finally after another one month on my asking I was told that oven's spare PCB is not available therefore, old one only would be repaired and the charge would be Rs. 5000/- I had no other choice but to accept the terms of repairing. Since then, I kept on asking the LG, Bhopal area Manger Mr. Amit Sahoo about my repairing of Oven. He kept me giving date after date telling some parts are being bought from some where. After about six months later towards end of January 2013 Mr. Sahoo told me some problem is coming up and within three days he would inform me whether or not it is possible to repair or not. Waiting for further 15 days, I rang his Boss Mr. Avinash. Earlier as well, in between, I had informed him about my problem, to that he assured me then, he would revert back to me with full detail in a day or two which, he never did. This time again he used same sentence! I got annoyed this time with that and told him that not only he, nobody from service center or LG company telephoned me in last seven-eight months about my Oven repair. I further told him while; I must have given at least 500 calls to LG people. To this direct reply of mine, he promised me that he would surely revert back in 15 mts. I waited for 1 hour instead and again rang back to Mr. Avinash who, told actually he was in some meeting and would definitely ring me back. After another half an hour, his phone did ring mine for which, I congratulated him as the first call ever from LG personnel has come in last 8 months of oven repair deal. Well, he finally informed me that it can not be repaired and that I should take away my Oven in very authoritative tone When I asked would LG take this in exchange of New Oven, he bluntly said as per Comapany's rule its depreciation is 100% for 5 years and its value is Zero now.

This was a direct insult disgrace to me I had to face after striving hard to get my Oven repaired through so called CUSTOMER CARE CENTERS OF LG. I wondered with myself that we must have used Oven not more that 10 times a year that is about 50 times in 5 years. and how LG has fixed age of Oven as 5 years while a vehicle which runs on road has a life of 15 years! I also wonder why LG is not keeping spare parts for so costly items when a mobile costing 1 or 2 thousands only has got all the spares available.

Through you, I wish LG should be penalized for not making spare parts available for such costly items so that other middle income group won't suffer like me. For my benefit, I may get the compensation for physical and mental agony and also for monetary spent with not proper return!