[Resolved] LG / Microwave Oven — PCB FAULTY | |
SIR, I HAD PURCHASED LG MICROWAVE OVEN FROM KINGS ELECTRONICS PVT. LTD. PANVEL, DIST - RAIGAD,410 206 MAHARASHTRA ( INVOICE NO - KAP/2074/08-09 DTD. 18 OCT 2008, MODEL - MC-8048WR) THE OVEN HAD DEVELOPED PROBLEM ON 28/07/2009 AND TURNED OFF. I HAD LAUNCHED COMPLAINT ON THE LG CUSTOMER CARE TOLL FREE NO ( COMPLAINT NO - W9C[protected]. THE TECHNICIAN HAD VISITED THE SITE AND REPORTED THAT THE MAIN PCB IS FAULTY AND NEED TO BE REPLACED. AFTER THAT MY COMPLAINT HAS NOT BEEN ATTAINDED TILL DATE. I HAVE BEEN IN TOUCH WITH THE OFFICIALS REGULARLY ON PHONE AND I WAS TOLD THAT THE I WILL BE GIVEN NEW REPLACEMENT OVEN. BUT NOTHING HAS PROCEEDED FURTHER I AM CALLING THE CONCERNED BUT THEY ARE NOT RESPONSING AND ARE GIVING NEXT DATES. I AM NOT INFORMED ABOUT THE STATUS OF THE COMPLAINT AND LINE OF ACTION TAKEN BY THE COMPANY. FOLLOWING ARE THE DETAILS OF PERSONS WITH WHOM I AM IN TOUCH BUT ARE NOT RESPONDING, 1. Mr. VAIBHAV KUMAR - [protected] 2. Mr. RAJESH SAWANT - [protected]. 3. Mr. MAKARAND - [protected] IN THE MEEN TIME I AM LOOSING MY GUARANTEE PERIOD ALSO.PL. GUIDE ME IN THE MATTER. KINDLY ARRANGE TO THE NEEDFUL AT THE EARLIEST SO THAT I GET THE REPLACEMENT AT THE EARLIEST. THANK YOU Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7058
Pending
0
Resolved
4004
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
LG--Microwave oven — Faulty piece supplied
On Mon, 14 Nov 2011 11:31:03 +0530 wrote> GSFS 14/11/2011 Thank you for contacting LG Electronics[protected]Reply to Customer Enquiry[protected]
Dear Customer,
We acknowledge your concern & forward it to our branch office in order to take an immediate
step in this regards.
To help us serve you better, please provide us your valuable feedback, on our service ID
[protected]@lge.com.
Thanking you and reassuring you of our best services always.
Your ‘s Sincerely
Sangeeta Sinha
Customer Service - LG Electronics
[protected]Customer Details[protected]---
Name : R D DESAI
Street : c-5-32, ongc colony-1, dumas road, surat
City : surat
State : gujarat
Post Code : 394518
Tel : [protected]
Country : India
E-mail : [protected]@rediffmail.com
[protected]Original Customer Inquiry[protected]
Received Date : 13/11/2011 19:54 49
The type of inquiry : Customer Service
Product/Model No. : MWO/CookTop/Hood/MC-7148MS
Dear Sir,
Sub; Very very Poor response from your customer service.
I am working in ONGC as A SUPTDG ENGR-ELECTRICAL.
I have purchased Microwave Oven W on 20.10.2011 from e-zone.During demo by the LG technician it found falty piece and not at all in working condition.Mean time i had contacted to E zone, E zone customer care , LG area incharge , LG customer care , Email to both the co number of times but no till date i have not received the replacement .All concern incharges making me full and daily giving assurance to deliver Microwave but till date i have not received microwave or the refund.
It has already passed one and half month i have not received the product even though full payment have been paid.
Now i request you to return me the full amount paid by me and i do not required the LG product I am very much disappointment by the attitude with the customer of such reputed company like LG which i had very much respect till date.
R D DESAI
[protected]