Mahanagar Gas Ltd — ARREARS SHOWN IN BILLING AND NOT READY TO SEND A RECTIFIED BILL

Address:

Maharashtra

WROTE THIS MAIL TO MGL suppot
BP : [protected] Mr Mukesh D Bhambhani
BILL for Jun '11
I have received your Bill for Jun'11 yesterday showing ARREARS of Prev bill i.e. APRIL '11 amount Rs. 448/-
For your kind information, i have paid that bill wide CHQ NO. 302400 dated 18.05.2011 Bank : Punjab & Maharashtra Co-op Banbk, Vashi (Attached statement of bank showing the cheque clearance entry

I would like to update and correct my JUNE 2011 BILL and resend the same. I would be glad if your department does not commit such ERRORS if your customer pays the bill on time.

Hope you understand
am feeling very bad to say dat your whole dept is USELESS and HOPELESS...as my complain number is 774339 and BP no is [protected] is dealt with an answer : THAT I WILL NOT RECEIVE A RECTIFIED BILL. ITS AGAINST OUR POLICY by Mr. Vishal on CUSTOMER CARE. this shows how much you care for your customer

First you commit an error in the bill then when your customer complains abt it, he is told to pay the bill by the executives word of mouth amount...GREAT

njoyin ur relation...hope you never realise hw imp a customer is...

GOT THIS REPLY

Dear Sir / Madam,

This is with reference to update on status of your email received.
As per the feedback received from the concerned department, would like to inform that DPC of Rs.7.27/- has been waived so would request you to make payment of your June’11 month bill which is Rs. 967.73/-.

Your unique docket / complain number is 774339 and BP no is [protected].

Regards,
Customer Care,
Mahanagar Gas Limited.

I GUESS MGL has lost its credibility DONT BUY MGLs connection at all