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[Resolved]  Mahindra Duro — COMPLAINT AGAINST MAHINDRA DURO & MERCURY MOTORS DEALER

To,
The Officer In- Charge
Customer Care Division
Mahindra Two Wheelers Ltd.
D-1 Block, Plot No. 18/2,
MIDC Chinchwad, Pune 411 019



SUBJECT: -COMPLAINT AGAINST MAHINDRA DURO & MERCURY MOTORS DEALER.

Sir/Madam,
I am NITIN P. HEDAU , serving with INDIAN AIR FORCE, as a LASCAR, I Purchased ur company vehicle because MAHINDRA NAME IS ENOUGH is on my mind. So…….
With due respect and humble submission the following facts for favour of your kind information and necessary action.
I have purchased MAHINDRA DURO on 11 APR 2013 from MERCURY MOTORS, NAGPUR.
Engine no : PEE-BJ502860
Frame no : MCDNDIBIVB2507339
DOD : 11 APR 2013
Reg No : not received to till date
Name : NITIN P. HEDAU
Phone : [protected] / [protected]
Purchased : MERCURY MOTORS, NAGPUR
1) I have facing more problem due to ur MAHINDRA DURO

2) Front & Back wheel disc does not rotate properly (disc rotating graph is not draw 1 & 2 circle line , its draw more & more line as graphically

3) When I ride on plane road ur MAHINDRA DURO isnot ride smoothly

4) I ride on plane road ur MAHINDRA DURO isnot ride smoothly, when I increse speed from 30-40, 40-50 & decrese speed 50-40, 40-30 some noise & vibrating /friction type sound will be produce again & again on every day, vibration assume rider/driver legs.

5) Mileage drop from 50 km per ltr to 30 km per ltr

6) Problems with engines noise (Sound like it would get seized)

7) Front & Back wheel tyre alignment problem

8) VEHICLE NO. not received to till date

Mostly ladies are used this type of vehicle therefore My wife was discus that problem with MERCURY MOTORS ( technicians, supervisor, managers) his told in Hindi : aadmi vibrate hota hai to ye gaadi hai, I ask to u how to say that ?
I want replacement of this vehicle because wheel disc does not rotate properly & graphically one line. There fore that vehicle continuously jumping & that reason me & my family suffering from backbone (medicle) problem.

Pls attend & solve my problem

NITIN HEDAU

MY CORRESPONDENCE ADDRESS (RES)
NITIN HEDAU, S/O P M HEDAU,
23, SAIBABA NAGAR, SANT GAJNADE LAY-OUT ,
NR BAMLESHWARI TEMPLE, KHARBI ROAD, KHARBI,
PO: MHALAGI NAGAR, NAGPUR - 440 034

MY CORRESPONDENCE ADDRESS (OFFICE):-
LASCAR NITIN HEDAU,
C ORG SECTION,
HEAD QUARTERS MAITAINANCE COMMAND (UNIT),
INDIAN AIR FORCE,
VAYUSENA NAGAR, NAGPUR, PIN - 440 007

CONTACT NO
[protected] /[protected]

COMPLAINT AGAINST MAHINDRA DURO
Complaint marked as Resolved 2020-08-14 04:08:39
Complaint comments  4 CommentsShare0Tweet0

Comments

mahindra duro white — worst vehicle in India

sir i have purchased my vehicle on august th 2010 and my vechicle num.AP10 AU 7957 and it has started engine problem past 3 months and it not all gving mileage it is giving only 20per/ltr and when ever i am giving for service the people who service the bike not at all taking any responsibility.... this is my second complaint which i was giving you and u people are not taking any action on them..... i[censored]r not suppose to take my complaint i will issue pom-plates badly regarding this vehicle

thanking u sir
Please provide as much information as possible...

Dear Customer,

Thank you for choosing Mahindra Two Wheelers.

Can you please provide your Full Name, Email ID, Mobile Number, City and State along with the details of the Dealer you dealt with while purchasing this vehicle?

While we will most definitely try to resolve your issue since you posted here online, we would just like to inform you that for a quick solution to your problem, we urge all our customers to write to us on [protected]@mahindratwowheelers.com.

In the meantime, if we get the details we have you asked you for, we will contact you shortly.

Thank you
Customer Care Team
MTWL
To,
The Officer In- Charge
Customer Care Division
Mahindra Two Wheelers Ltd.

Sub: Engine oil leak/ Bad engine sound/ Low milage.

Sir/Madam,
My Mahindra Duro is 2 yrs old. Last servicing date is 29 May 2015.After a week of servicing the engine oil is leaking. It gives me low milage not more than 20-22 km/ltr. More than that the engine sounds really bad. Can you please help me out.
Waiting for your suggestion eagarly.

Thanking you,

yours truly,

Shri: S. Wangsa
Itanagar
Arunachal Pradesh
E-mail id: [protected]@gmail.com

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