[Resolved] MakeMyTrip — Duplicate booking

[Resolved] MakeMyTrip — Duplicate booking

K Kanwarjit Singh Anand from Pune, Maharashtra

While booking my ticket on MMT through my mobile, after giving the credit card details i got the message "sorry for the inconvenience, your payment could not be fulfilled successfully". So thereafter I went and made my booking on internet. To my surprise I have now got confirmation of both the bookings on my email. On talking to your customer care, no positive response has been recieved. The bookin ID of ticket booked thro' my moblie is FLTM[protected], and the other one booked thro' internet is FLT[protected]. I request you to kindly cancel the ticket ID - FLTM[protected] and refund the entire amount to my credit card a/c, since the error is from yr end thro' your website. Was this information helpful? No (0) Yes (0)
May 12, 2017 Complaint marked as Resolved Verified Support Jan 06, 2010 MakeMyTrip India Customer Care's response Dear Kanwarjit Singh Anand, With refernce to your post above, I would like to apologise for the inconveneince you faced in your interaction with MakeMyTrip. Rest assured, we are an organization that prides itself on its product offering and customer service and unfortunately, in your case, the technical error was beyond our control. However, our team is evaluating the same to prevent future occurrences. Kinldy note, we have initiated a full refund for the duplicate mobile booking - FLTM[protected]. You may expect the amount to reflect in your account within 5 business days. We do hope that you consider using MakeMyTrip for your future travel needs. Regards, Devika Khosla MakeMyTrip Care
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