MakeMyTrip India Complaints & Reviews

I have tried to book a ticket with MakeMyTrip but the transaction was incomplete due to some technical reason and the amount was debited from my account.

Immediately, I tried to get in touch with their 24/7 customer support but I had to be in the queue for approaximately 20 minutes and finally when the call was answered, the agent disconnected it. I tried again but this time aproaximately 30 minutes in the queue but no answer.

Finally I disconnected the call myself, because I have realized that the call charge from SWEDEN is exceeding the tickect charge itself.

I am not worried about the money spent on phone call but we really have to do something about this, to bring this into the attention of the management so that better quality support can be availed.

I am planning to send an email now but I dont have clue about theit response time.

Dear sir

I have acct in airfield branch, air force station srinagar SbI Bank with net banking enabled. I tried to book air tickets on 27 jan 2010 using my sbi atm cum debit card. the transaction however did not complete as confirmed by customer services of make my trip. but when i immediately checked my account, it was already showing debit of 6602.00 at 27 jan 2010 with transaction called

POS PRCH
[protected] [protected]

I want my money return. What can i do for returning my money.

I have booked my tickets through Make my trip.com by net banking payment on 21.01.2010 for my travel to india from doha on 19.02.2010, the ticket is not booked but the amount is deducted from my account, now when i called the customer care executive on 22.01.2010 she told that there is not ticket booking on my name and want me to check with Icici bank, which I did but untill now there is not ticket or amount refunded to my account. The details of booking are given below
Date of Booking :- 21.01.2010
Date of Travel :- 22.01.2010
Travelling from:- Doha
Travelling to :- Mumbai
Mode of payment:- Net Banking ICICI Bank
Amount Deducted:- 7539.00

Please help me to get my amount back and make sure that this does not happen in near future to anyone, if possible black list make my trip.com

I paid Rs. 4297 from my bank account for a booking and makemytrip tells me that the transaction has not gone through, and has not provided any transaction ID or confirmation. The amount has been deducted from my bank account, though.

Every time I call, I am provided with an increasing amount of time that it would take makemytrip to make a refund, starting with 24 hours and ending with 5 business days.

I repeatedly asked to speak to a supervisor, or someone who could provide me with an immediate refund or booking, and after holding on for more than 10 minutes each time, they disconnect me.

Dear Sir/Madam,

I got call from shiftthought consulting on 27th jan and they told my transacton details in MakeMytrip including my bank details I thought that that call from makemytrip only I have been selected among thousands of customers for this special offer as a special customer , we will refund you the Rs 1000 /- amount back . Please enter your credit card number and expire date details .
you wl be refunded .And you will get email with in 2-3 minutes . But i didn't get the mail in 2- 3 hours also .

They have charged Rs 7719 /-
.I dont know why makemytrip shared the customer information to third parties .
I have seached to find the shiftthought consulting customer care , didn't find the even customer care number . I have not recieved any further comunication through sms or email .I want the amt back ;


Siva prasad kotakonda, Mob: [protected], [protected]@gmail.com
Mumbai ,

Dear Sir,
I had booked a ticket on 13/01/2009 through online makemytrip (for my daughter) from Mumbai to Bengaluru for travelling on 21/03/2009.Due to some problems ticket could not be booked though the payment was made.I was told that I would get refund within 2-3 days.I contacted them a number of times and always I was assured of getting refund within 2-3 days but in vain.On customer support of makemytrip also I am adviced to contact at phone numbers on which also only assurance is gibven.
It is 27/01/20010 today but status is the same.
Can I get refund?
regrards
Sandeep kumar jain

Dear concerned,

On 25.01.2010, between 04 pm to 7 PM, while was trying to book some tickets from your website through my State Bank Debit Card, there was a 'transaction error' and eventually, the tickets could not be booked.
However, when I checked my account balance, shockingly it showed a debit of an amount of Rs.9458/-, though there were no tickets booked.

Details are:

SBI A/c No:[protected]
A/c holder: Avneesh Garg
Debit Card No: [protected]-481
Bookinig was tried to be made on: 25.01.2010
Booking was tried to be made for the 04:15 PM flight of 01.02.2010 from Pune to Delhi for two persons.
the contact number given for the said booking was [protected] and the email id given was - mukesh.[protected]@gmail.com

Therefore, you are required to refund the same immediately under due intimation to the undersigned.

Secondly, on making further search I have found that this is not something new for your site and a number of persons find this difficulty, more than often.

I also got to know that though, the concerned airlines may not be having a Debit Card payment facility, yet your website tries to have such payment made from your internet own resources, without having any tie upwith them in this regard. For this you impliedly represent to the customers that you can provide a Debit Card payment facility even for such airlines which do not have one.
However, actually, due to there being no such arrangements between you and that airlines, customer end up losing there money and you either usurp their money, on account of there not coming to know such cheating by you or by bluntly refusing to the refund the same leading into a litigation.
You, in any case, do not refund the amount within a reasonable time and enjoy earning interest on such amounts for at least 7 days.

Accordingly, I think this is high time you should mend your ways otherwise, the undersigned shall be constrained to initiate appropriate proceedings against such malpractices of cheating, for the costs and consequences of which you shall be wholly and solely liable.

Lastly, I also believe that once you have charged an amount, which you ought not to have, it is your responsibility to refund the said amount by yourself, or contact the concerned customer informing him the same with your proposed action of rectification, immediately.


--
Regards

Avneesh Garg
Advocate and Counsel
+91-[protected]

Dear Sir/Ma'm,

The complete details Regarding my issue are Mentioned in Trailing Mail, and in brief my complaint Summary is:
I received a call from your Mentioned Outsource Company, Regarding a Voucher Scheme Package, and they promised to deliver the same within 21 days, but they failed to Deliver the same with unspecified reason,Besides this I made Regular calls for 2 months to Remind them about their commitments, but no one picked up the call.This no was given by their team member as Customer care helpline of Make my Trip who Ringed me first time with the offer[protected], and In spite of Several calls they have not Responded my mails,I also reminded Make my trip team and the agency too,I can forward the complete details of my credit card transactions and detailed mail exchange over this issue, I request you to pl intervene ASAS so that the issue is resolved and my money is paid back also in future they should not be able to cheat innocent common people.

Thanks & Regards,

Supinder jeet singh

Dear Sir/Madam,

On 14.01.2010 i was booking an airline ticket on www.makemytrip.com for Delhi-Blore-Delhi trip(details mentioned), thru SBI ATM cum debit card(Maestro card).After making the final payment of Rs.6560/- thru the Debit card,there was some "server error" dispalyed.The ticket was not booked , however the money got deducted from my account.The details of the Bank n the flight is mentioned below:

Flight details:
13.03.2010 Indigo Flt 6E121 9:15 hrs
17.03.2010 Spice Jet Flt SG229 16:40 hrs

A/c details:
State Bank of India A/c no-[protected] card no[protected]

Kindly arrange to get the money reversed in the account ASAP


Regards
Akanksha Gupta
[protected]

i have booked the ticket with the help of make my trip on 2 january 2010 from Delhi to Jammu,but while payment procedure my transition failed by pnb debit card,my account number is [protected].

Hi,
hi my MakeMyTrip Booking ID -FLT[protected]
details:
Airline : Kingfisher Class
Sector : CCU-BLR
Flight : IT-3434
Date of Travel : Wed, 02 Dec, 2009

For some paper ticket related issue i canceled my ticket, and as per discussion with makemytrip customer care, i send all documents.
After that i got a sms and call from you, i will get refund of Rs 3809 and this amount , i will get with in 10 working days
But till now i am not getting my refund money.
after that i have send 4 email to [protected]@makemytrip.com.
whenever i send email, within 24 hours i get a call for customer care and tell " i will get back to you within 48 hours"

For last 2 years i am using this site for flight booking. and i was satisfy with makemytrip service. But this is very bad experience with makemytrip.

Regards
Moktarul

I booked the hotel from Make My Trip through phone and the executive Paras booked my hotel for Mahabaleshwar. When I tried to confirm the booking from Hotel, they said that they are completely sold off and MMT can't give you the confirmation number. When I got back to MMT they insisted that booking holds good, but I insisted and asked them to check with the hotel, then they got back and confirmed that yes, its a wrong booking from their side.
Now, the question is...how can they book hotels when they do not know about the availability. If I or in that matter anyone reaches hotel on the said date and finds that his/her room is not booked then it will be a great shock and where will he go with the family.
I asked them to give me another booking, they asked me to wait for 24hrs. This is ridiculous.
Bad experience with these people. Will never suggest anyone to get the booking done from them of any type, because it will be a great risk for your travel plan (flight, hotel, taxis etc.)
I thus request the concerned authorities to look into and get my complete dues over and above the actual cost incurred because of the problem i faced

Dear sir/madam,
Reference is made to tele promotion from makemy trip on 11th Nov 09, wherein I was offered certain discount vouchers from the company on a payment of Rs. 7719.90/-. Though the delivery was to be made within 21days, I have still not recieved these vouchers. Thereafter on 31 Dec 09 I had requested the company to cancel the transaction on the grounds of non receipt and refund the amount which had been deducted for the same from my credit card. Reference is made to the telephonic conversation regarding the same with company rep Ms Neha on 31st Dec 09. A complaint on the same issue was e-mailed to the company 0n id [protected]@shiftthoughts.com. on 31st Dec 09. No positive endevour has been undertaken from the company side to refund my legitimate due which has been debited from my credit card account. Due consideration may also be given to the number of STD calls which I had to make to reach the company rep regarding the same
Regards,
Srinath

I Booked a Flight ticket for the following date, from Pune to Delhi, on 5th Jan 2010, using the website for Make my trip.com
Make my trip Booked me a Unconfirmed Ticket from Pune to Delhi, by Indigo Airline
And a Confirmed Booking from Delhi to Ranchi, by Indian airlines.
On calling Indigo Airlines, I found there was no reason from Indigo airlines for not confirming the Flight, They said, Make my trip needs to confirm the booking, which they never did.
On top, none in the Make my trip Call centre was able to fix the problem, and always ended up keeping me on Hold over the phone for Hours, with no end result.
I even got an Email saying, that the Make my trip representative is trying to get in touch with me over the phone and I am not responding. And this was a big fat lie. Why should I not respond to a call, after I have paid 13,000 Rs using my Citibank creditcard.This transaction was confirmed to me over my cell phone and email from Citibank.
Now I am being told that Indigo flight fare will be reimbursed, but Indian Airline flight fare will be deducted.
How can I be charged for the 2nd or connecting flight , when Make my trip never confirmed me the 1st flight ticket? How does make my trip expect me to take a flight from Delhi when I am still sitting in Pune.Make my trip is supposed to co-ordinate with both the airlines and get me a result.

My sister had booked a flight from Kolkatta(CCU) to San Fransisco(SFO) using Makemytrip website. This wasn't a direct flight. She had to go to New York(JFK) via Delhi in Air India(AI-101) and then take a connecting flight from JFK to SFO.

However, her AI flight got delayed by about 14 hours and hence she reached late by 14 hours in New York. Upon enquiring about the connecting flight, she was informed by the AI people that the next flight that could be arranged was some 4 days later. Since, she couldn't wait that long, she had to make different arrangements to reach SFO.

Now, when we are asking for a refund from Makemytrip, they're harassing us and delaying the process unnecessarily. Every time we call the call center a different executive picks up the phone and upon being explained about our plight, seeks minimum 24-48 hours of time to get back to us, which they never do.

Am thinking of taking a legal action against them. Can anyone help?

refund of cancelled ticket not received

i booked a flight ticket on 18th May 2009, from AHMEDABAD to KOLKATA travel date 15th Nov 2009, through make my trip.com.i cancelled my ticketFLT[protected], on 6th Nov 2009.it was said from their side that refund would reflect on my account in next 7 business days but so far ten(45)days have passed and i am yet to receive my refund....

i dont know is it company policy to use customer's money?

sagar kotak

This is to bring to your notice that, we had a bad experience by opting for Make my Trip as our travel agent. The problem started at the booking stage itself. We had booked for your package tour to Kerala (Hills and backwater). After we made the payment, our vouchers came in batches and that too after several calls and reminders. Calling your customer care is a pain as we need to repeat the same things to different persons. The person booking did not take any responsibility or follow up. The problem doesn’t end here it just gets better.
When we arrive at Cochin station, there is no pickup for us. When we contacted the customer care, we got the response - “Our Hotel booking reps only come by 9 AM, so we can’t help”. The land line no. given of the taxi vendor was of no use, as no one picked up the phone. After several calls we managed to speak to one Mr. Ravinder Kumar who claimed to be a supervisor. All this while I and my wife were waiting outside Ernakulum (Cochin) station waiting for our transport to the hotel. Finally one cab came and we thought we were on our way, but no such luck. The driver said the car has a flat tire and needs to be changed. We finally started at 11 AM instead of 7 AM from Cochin to Munnar. As a result we lost valuable holiday time.
On reaching Igloo Nature Resort another disappointment awaited us. While booking for the trip Ms. Rajneet Sohal had insisted upon taking the Igloo resort claiming it to be far superior to the Misty mountain property. I had seen both the websites and was very much interested in Misty Mountain. She claimed that Igloo had a better location and view; also the rooms were better in Igloo. I took her word for it and ended up with further disappointment. The hotel is good 10 km before Munnar. It is not even on the route to Munnar and is actually a big de-tour. The resort is in a secluded village way below the Munnar hills. It has no tea plantations around it. While misty mountain has a much better location and a definite better choice. I felt cheated by Make my trip. I have a strong suspicion that Igloo resort is giving a bigger incentive or discount to ‘Make my trip’ to book people at this place. This resort claims a rack rate of 4000 rupees, which is a joke considering its location and lousy food.
I am also surprised that no representative, manager, Ranjeet or Ravinder bothered to check back with us, about our trip. I myself am from hospitality industry and my wife is veteran of customer care, we understand that problems happen and complaints are a part of our work, but utter lack of commitment and apathy is uncalled for. Probably, I wouldn’t have had to write this mail if anyone would have checked back on my trip. Well I for one would not be booking with ‘make my trip’ again and would advice others to follow suit.
Also must mention Ms. Manjeet was the only person in your customer care who was a little helpful when we wanted to change the travel plan for the last day. It was too little and too late.
Regards,
Sandeep Chatterjee
Professor – M. S. Ramaiah College of Hotel Management, Bangalore
[protected]
Booking ID: IN0911B00385

Dear sir,
I have transfered 9720.00 through internet banking on dated[protected] from my pnb bank a/c no. [protected] to
But by mistake linked failed when i did the payment, money was teken from my account,but not got the tickets.
money was debited from pnb a/c
my booking id no. is - IN0912B05280. ( makemytrip booking no.)

This money is not returned back to pnb bank till now.
Already two days have been passed.
Please help me to find the location of money and to get this money by returning to pnb bank.
thanks
rahul ranjan
waiting for response.

I booked an round-trip air ticket on Nov 11 with booking ID of FLT[protected]. The total charge was Rs4873. At night I was called and told the return flight 9W-2121 was not available. I checked the website again and when the service person called back, I told her to change the return flight to G8-371 (from the flight on Sun night to Mon morning). I remember the quoted price of G8-371 at the time was Rs200-300 cheaper than the 9W-2121. But the billing amount in invoice I received the following day remained Rs4873. I made several requests via hotline and email, but no satisfactory response was received.

All the information I received from [protected]@makemytrip.com look quite illogical, inconsistent and ill-grounded.

1) I received in email titled “MakeMyTrip E-Ticket for Booking ID FLT[protected]” on Nov 11. It shows the charge for departure flight and return flight Rs2333 respectively, but with a total charge of Rs4873. So far I didn’t get an explanation under what account rule Rs2333 + 2333 equals Rs4873. I don’t think this invoice would be regarded valid by any government agency or organization.

2) "At the outset, we apologize for the inconvenience caused to you. With reference to your mail we would like to inform the price for Mumbai to bang lore which was been booked by you was 2333 INR and the ticket is issued in the amount of 2229.
We have process this request to the concerned department to process an amount of 104 INR. We request to please cross check with your bank after 10 working days."

- I received this email on Nov 18 from Prashant.[protected]@makemytrip.com on behalf of [protected]@makemytrip.com. No refund ever happened.

3) At my request, they sent me this new 'correct invoice'.
AIR
S. No. Traveller Name Airline Flight No. Sector Travel Date CL Traveller Type Base Fare Fees and Surcharges Total
1 LEI CHEN SG 344 BLR-BOM [protected] Adult 1 2591 2592
2 LEI CHEN 9W 2121 BOM-BLR [protected] W Adult 351 1239 1590
Total : Rs. 4182
Promotional Discount : Rs. 0
Grand Total: Rs. 4182

- Received from Abhinav.[protected]@makemytrip.com on behalf [protected]@makemytrip.com on Nov 24. I don’t mind if they actually charge me of Rs4182 and refund the extra amount.

4) Received shortly another 'correct invoice' after the last email from Abhinav.[protected]@makemytrip.com as below,

Service Tax # AADCM5146RST006
S.No. Pax Name Ticket No. AL Flt. No. Sector Travel Date CL Pax Type Fare Taxes S. Tax Disc. Svc./Mgt.Fee Total
1 LEI CHEN A3NTDN SG 344 BLR/BOM 05Dec2009 Adult 1.00 2,339.00 0.00 0.00 200.00 2,592.00
2 LEI CHEN CJVZX3 G8 371 BOM/BLR 07Dec2009 Adult 1.00 2,228.00 0.00 0.00 0.00 2,281.00
Total Amount 4,873.00

- My question remains the same: there are no mathematical equations here. Rs1+Rs2339+Rs200 ≠ Rs2592, Rs1+Rs2228 ≠ Rs2281. Besides, the total amount for departure flight SG344 here(Rs2592) is different from the number in the original invoice(Rs2333). Why? These figures look to me suspiciously manipulated. I sent mails on Nov 24, Nov 25 and Dec 16 for further clarification on these points and was not responded ever since.

5) Below is the last mail I received from customer.[protected]@makemytrip.com on Dec 6.

Thank you for choosing MakeMyTrip.com to book your air tickets. We would appreciate you taking a few moments to give us your feedback regarding your travel on:

Airline : Spicejet
Sector : BLR-BOM
Flight : SG-344
Airline : Jet Konnect
Sector : BOM-BLR
Flight : 9W-2121

They still didn't have a clue which return flight on earth I actually take. Is that the reason why it’s so difficult to figure out the correct billing amount?


I cannot believe these sloppy and self-contradictory messages come from single one company if there be any internal training and control systems in place.

The price difference is trivial. But the indiffernce and arrogance they show really makes my indignant. Simply because this is smal money, they can rightfully put this money into pocket without giving a justified reason to the customer? When issuing or making up invoices, they don't even bother to make it look mathematically correct at least. What can I say?

I will go to file a consumer grievance complaint againt MakeMyTrip on deceitful business, or faking invoice, or simply road robbery.

Please think twice before you book on MakeMyTrip. If you are bold enough to go, make sure you take screen shot for every step during the online transaction, keep all the sent and received emails, and record all the conversations in serivce line, in case you go to a lawsuit against them in future.

On 6th December around half-past ten, I booked a return ticket to Colombo on 15th Dec 2009 and 13th Jan 2010. At first the booking was rejected, but I was charged. Fortunately they confirmed my ticket the next day.

Unfortunately I had to shelve my plans for a trip to Colombo. So I made the first call on Friday 11th Dec to Make My Trip Customer Support to cancel the booking and secure a refund. I tried a couple of times but nobody replied.

On Saturday between 7am-8am I was finally able to connect to a CC-exec who told me that the Airlines Office, Air India Express in this case, would be closed and that she would call me later in the day and cancel my ticket as well as give me the refund calculation.

And that was the last I heard that day. Next day, I called them up again in the evening. The 2 - 3 calls being blatantly rejected (Yeah, they attend it, put you on hold, the music is the last you hear. Nothing else), I was able to speak to one Shruti at around 8:30pm. She told me she can cancel my ticket at that moment, but would be able to give a refund calculation. I gave her the nod for cancellation. She then informed me that I will receive an e-mail from Make My Trip regarding refund calculation amount and a confirmation too.

And again that was the last we heard about that.

On Monday 14th Dec 2009, between 2-3pm I gave a call, again, and was answered by one Poornima. She put me on hold and in a few moments they disconnected the call. Now that is when I got curious. So I logged on this site and which I am writing this there are already 57 complaints registered against them.

Shabbir Hussain
http://zahabcreativity.com

Make My Trip Booking Reference ID: FLTINT[protected]
Email registered with Make My Trip: [protected]@shabbirhussain.org