MakeMyTrip India Complaints & Reviews

Hello,

I have had the worst customer care experience with the makemytrip. I seriously am so much frustated with the way customer care talks and answers your query.

I wanted to reschedule my parents tickets because of medical emergency which was booked for 29th Aug (PNR No. - YQC4FA). I called up yesterday (5th June) and talked to "Ruchika". After talking for an hour on phone she told me that the reschedule penalty is 300$ plus the airfare difference. I asked her to book it for 14th of july because on makemytrip website I could see the airfare was $726 per ticket (means the airfare difference would be $4). She told me that the airfare difference on her system is 100$. I do not understand why two interfaces of the same system is giving such a big difference. She explained it to me that sometimes airlines put extra charges for the reschedule. I asked her whats the cancellation charge? She replied after "10 minutes" and checking on the system that its the same as reschule penalty which is $300. I said just go ahead and cancel my tickets and I will book it again from your website. It was saving me 200$, makes sense?

She said if she can call me back after doing all the formalities and confirm it. I said I am fine with that.

I did not recieve any calls from makemytrip for one day. After checking on the website again I found that airfare was increased for 14th of July. Even though I could see for 15th of July its showing 724$ (airfare differnce of $2 from my original fare).

I called up again today (6th of June) and I talked to "Sapna". After again going through the same process and an hour long call, she told me that the airfare difference is $60, why? On your website its showing 10 different flights with airfare difference of $2??? she explained that she is giving me the confirmed seats and on the website you never know if its confirmed, weird isn't it???

I asked "Sapna" to just cancel my tickets (I wanted to avoid all this discussion) and I will book it through website. She told me that cancellation charges are $375??? Why "Ruchika" told me its $300 and I asked her the same. She said "oh its Ruchika, let me talk to her" and after talking to her she said "by mistake she quoted $300 to you"? MISTAKE after checking the system and after an hour long waiting on call?

I asked "Sapna" if I can talk to any supervisor or Manager because I am not getting the answer. She said that nobody is there and they will come at 10:30 AM (right now it should be 7:30 AM). So all the agents work without any superior in the company? When I asked she gave me the names of her Manager "Gaurav Kamboj" and "Deepthi Khare".

With no other options I contacted the web chat if I can get some answers there. I talked to "Rishabh Bhardwaj". After explaining him everything he mentioned that he will connect my chat to the concerned department. He connected me to "Sapna" again, what a coincidence???? I am speachless! I asked her if I can get the phone number or email id? she did not reply back to me. THERE IS NO ANSWER ON THE WEB CHAT FOR 20 minutes! "Are you there Sapna" and the answer is "yes", but where are my answers?

I don't know what should I do and where should I contact. If this is the customer care service I am sure makemytrip will fall down very badly in future. In this age of so much competition you are causing so much inconvience for the customer and wastage of time. There is no answers and everybody is quoting a different price, and the best part is there is no synchronization in your own system? And you don't get your answers at all.

I am really afraid If I want to do business with makemytrip again! I have been a customer since long but I seriously dont want to go through makemytrip customer care at all.

Could you please help me out in reschedule? or please help me talking to anyone responsible and who knows the process! Please someone answer why there is so much money difference in the makemytrip website and customer care system? Does they pull air fare from difference resources?

If there is anybody listening please contact me on my phone[protected], or please reply back to this email. I will really appreciate it.

I am also forwarding the transcript of the chat I recieved on the email. I wish if it could have shown how much I had to wait for a reply.

Thanks,
Nish

I traveled to Thailand along with my wife on a package tour to Pattaya and Bangkook from 16th to 20-th May 09.. The company had tied up with Welcome travels at Thailand for coordination. The organisers are only interested in going through the motions of a trip in a foreign land and fleece you for everything. In Pattaya, one is left to fend for himself and all the activities are charged indirectly. So one pays for the parasailing, diving and for visit to the Aquarium . The only thing free is the boat ride to the Coral island.

At Bangkok, the so called city tour finished with just the visit to two Budha temples. The guide despite indicating that we have seen the gem factory insisted that we visit it (apparently there is a commission on this). We had to pay for the visit to the Safari and the marine park though it was indicated this is included in the trip.

The worst part is that the Hotel with which they had arranged accommodation at Bangkok (Princeton Park...) extracted half day charges though no information was given by either Make my trip or by Welcome travels about the check out timings. The programme just said that we would be departing for the airport on 20th May (evening) at 6 pm fo the air port. The agency had made no provisions for paying up to the time of our departure and we were locked out of the room . The desk staff were rude uncivilised in their behaviour and threatened us saying that they would not open the room unless we paid them . The guide and the coordinator after a long chat insisted that we pay the Hotel which was not indicated anywhere. The trip was spoiled by the agency, the Hotel and the trip organisers who had left many loose ends.

We were drained with all the arguments and were forced to pay the Hotel . This despite having deposited a caution deposit of 50 Canadian dollars at the desk. On my return I did complain to make my trip. While one of the representatives (Ms Mariam)did contact me there has been no progress at all. I suppose I have to file a complaint with the consumer forum and seek damages for all the mental torture and inconvenience that we were put to .

Over all a very unpleasant experience with the agencies concerned in organising this package tour.

Organization Name: Make MY Trip


Product/Service Description: FLT[protected]- from Delhi to Kolkatta

Date Of Purchase : 27, January 2009

Reason for Complaint : PNR no. given 1 hour before Departure

It''s regarding my booking id FLT[protected] . MMT generated and send an SMS of PNR no. one hour before departure of flight .
I had booked this ticket for Mr Vipul Jain four hours before departure of Jet Airways Flight no. 9W-914, from Del - CCU (Kolkatta) Dep time 20.40 hour on 27th January 2009. from MMT . Mr Vipul Jain was residing at Laxmi Nagar, East Delhi and its took more then 1 hour to reach the domestic airport in the evening when there are lots of traffic Jam in Delhi. So its not possible for the passenger to reach before closing of check in which is 40 minute before departure of flight.

As it is a NO SHOW case I got refund of tax only which is only Rs 2975/-
and the total cost of this ticket is 4720/- . So I lost almost 1745/- without any fault and with the help of MMT.


Regards, .

Manjinder Singh
[protected]
E-Mail : [protected]@yahoo.com

Dear All, I had booked a ticket from Mumbai to Delhi using the webportal www.makemytrip.com. Amongst the set of flights shortlisted, I chose one which said 50% discount on the basic fare .

The flight no was G8152 Mumbai Delhi bearing PNR No: BVZ7UA dated May 09, 2009.

After a few days of booking the flight when I did not receive the credit as expected, i called up the customer support. On inquiring, I got the response that a fine print in one of the Terms and Conditions said

"This Cash Back offer is valid for all Indian credit/debit card holders and net banking users on all GoAir return tickets purchased on MakeMyTrip.com between May 03, 2009 and May 31, 2009 for travel completed by June 30, 2009.".

Though everything was fine except for the word "return ticket" . I wish the company had been louder in conveying that I was not eligible for the discount, then it would have an informed decision. I believe the site has cheated me and should have communicated the information.

To Whomsoever it may CONCERN,
I am 3 year old customer of make my trip. My login id is [protected]@yahoo.com

I am very disappointed with the last Hotel Booking I made. I call it a Hotel Booking, because as usual, I selected the Hotel Option, selected the City, specified the check-in and check-out dates and searched for HOTELS. On the search results, make my trip displayed showing 120 Hotels of 120. I clicked on Book icon against a Hotel listing named - Transit Living, HAL Airport Road. This hotel reservation was for my Dad and Mom who were traveling to Bangalore for a day.

When my Dad could not locate the hotel for 3.5 hrs he was expecting to find a rented house in a residential complex totally unfit to be called a hotel. When I search for hotels in your website I expect hotels to come up and NOT Service Apartments.

I have spoken to telephone executives (Vishal and his supervisor Rizwan) They repeatedly kept me on Hold for long hrs and kept giving the same reply, sorry we cant do anything about it. NO REFUND

My dad walked out of that apartment the moment he saw it. Luckily he found himself another hotel in Majestic area (hotel heritage). We have not used the services because it was not a hotel. The representatives claim that the website clearly states that it is a service apartment.

Let us be honest and if you see the hotel listing, the website calls Transit Living, HAL Airport Road-Bangalore a HOTEL atleast in 7 locations. The place where it is mentioned is in a more details link, which experienced make my trippers would not visit. Service Apartments are NOT hotels.

I have paid 1250 INR towards this booking. This money means a lot for me, and I have to slog to earn my living. Make my trip should not rob me of this money.

The hotel booking voucher also calls the place a HOTEL and not a Service Apartment.

I really expect a lot from Make my trip in this case. We have not used the Service Apartment. Like any other service centric/customer centric organization I expect Make My Trip to relook into this matter and respond to the customer's dissatisfaction.

I myself work in a company which is a service centric organization. I also attend to customer problems many times and my job is to resolve them. I expect the same from you.

If I receive a standard pre-formatted text reply stating .."Mr Nair, we regret the inconvenience caused, ... but we cant do anything... because of policy... and so on:..." I would never visit that make my trip website again. If you consider me as a valuable customer, then make me feel that.

Your Customer
Prashant G Nair

I booked the below Ticket from Delhi-Mumbai and MakeMyTrip confirmed cash back of 50% on basic freight will be reimburse but after 55 days the amount has not been credited. they are cheated to the clients



[protected]@goair.in wrote:
>
> Go Airlines (India) Pvt. Ltd.
>
> Confirmation number: 6ZHO6U
> Receipt and Itinerary as of Tue-24Mar2009 17:34
> To Fly Smart, please present either the itinerary receipt or the E-ticket with a valid photo identification at the airport and check-in counter. Our check-in counters are open 2 hours prior to departure and close strictly 40 minutes prior to departure.
>
> MAKE MY TRIP INDIA PVT LTD
> 103 UDYOG VIHAR PHASE I, GURGAON -122016 (HARYANA)
>
> NEW DELHI
> INDIA
>
> ITINERARY:
> FROM/TO FLIGHT DAY DEPARTURE ARRIVAL STOPS
> DEL ( NEW DELHI (TERMINAL 1B)) / BOM ( MUMBAI (TERMINAL 1B)) G8 - 105 25Mar2009 Wed-25Mar2009 10:50 Wed-25Mar2009 13:10 0
>
> Passenger(s) Charge Description Original Amount Amount
> KAUR, MANLEEN V - ECONOMY - VGOAPI 2, 000.00 INR 2, 000.00 INR
>
> FUEL - FUEL: Fuel Surcharge - DEL 2, 700.00 INR 2, 700.00 INR
>
> TAX - PSF: Passenger Service Fee - DEL 228.00 INR 228.00 INR
>
> TAX - UDF: Airport fees-UDF - DEL 200.00 INR 200.00 INR
>
>
> Reservation Totals: Air fare
> 2, 000.00 INR
>
> Taxes and Surcharge
> 3, 128.00 INR
>
> Special Service
> 0.00 INR
>
> TOTAL
> 5, 128.00 INR
>
> Payment Summary:
> 24Mar2009, INVC
>
> 5, 128.00 INR
>
> TOTAL PAYMENTS
> 5, 128.00 INR

I had booked the air tkt for my parents from cok to del by MakeMyTrip Booking ID FLT[protected] and
PNR Number WTQJLQ on 4 Mar 2009 with travel date of 07 Mar 09. However due to some reasons the travel had to be cancelled. I cancelled the tkt on 06 Mar 2009 atleat 13 hrs before the commencement of journey. It appeared on the screen after cancellation that a sum of Rs 2000.00 has been deducted. Then I made fresh booking vide id FLT[protected] for 12 mar by the same flt. It is submitted the money for previous booking has not been refunded till date. I made lot of attempt to get the matter soughted out with the make my trip agency but they are totally silent..they are asking for a confirmation mail but i had not received any confirmation mail . I got a pop up on the screen at the time of cancellation. Pse help me out. AN amount of atlest 8, 000 is required to be refunded

Dear Public,

I booked a flight ticket for my friend from Malaysia to chennai (including return) through makemytrip.com .It was in Malaysian Airlines. The ticket fare to and fro was INR 20, 009(including tax). while selecting the flight in the fare details it clearly showed that this particular ticket is a refundable e-ticket. By seeing that only I made the payment because my plan was subjected to change at any time. I got a confirmation receipt showing for my payment, in which it shows it a refundable ticket and I took a print out of it. In general, the traveling person will get a confirmation mail from both the travel agent (makemytrip.com) as well as from the Malaysian airlines regarding the confirmation payment and the e-ticket confirmation. There was no where mentioned in the email stating that it is non-refundable ticket.

When my plan got change and when I was about the make the cancellation, the makemytrip.com people said this is a non-refundable ticket and no money will be paid from their side. I mailed them the proof regarding the screen shot taken at the time of booking as well as the e-ticket and clearly made them understand that there is a dispute in this issue. The customer care people responded me that they will be forwarding this email to their higher authority and I will get the response from them.

To be frank, their services is very very poor and they make passengers to wait before attending the call while calling the customer care people regarding some issue. And please be aware of their advertisement fare details because it has got no relevance with the airline people. My colleagues too faced the same problem it seems when we discussed about this.

Makemytrip.com people say that Rs. 20, 009 INR is not refundable and both the ticket is of waste when not traveled.

I hope this Complaints Board will help me in getting my money back by intimating this issue to the makemytrip.com people. And please make people aware of this issue before paying money to them.

Regards
Prasanna
[protected]

Organization Name Make MY Trip
Organization e-Mail [protected]@yahoo.com
Product/Service Description FLT[protected]- ticket from Delhi to Patna
Warranty Status Do not know.
Date Of Purchase 18, Apr 2009
Complaint Details
Reason for Complaint Price
Complaint Rating 10(in a scale of 1 to 10)
Name of the Company Employee Jaya Talwar
Complaint Details It''s regarding the amount MMT charged my for my booking id FLT[protected] . MMT cahrged me 13232 Rs, while if i do the same booking (same date, same flight, same passengers, every thing same)from direct air india website, they do charge me 11390 Rs. So MMTcharged me 1842 Rs more.
I feel like chetaed. Please look into it at the earliest and help me to get the refund
The below is the correspondance which I have done with Make my trip.

Regards,
Nadim

Hi Jaya, Also please find attached the print screen for the price quoted by airline. You can also try the same if you want. I hope you check it before just writing any thing. Regards, Nadim+[protected]

--- On Tue, 21/4/09, nadim azami wrote:

From: nadim azami
Subject: Re: FLT[protected]
To: "Response"
Cc: "nadim azami"
Date: Tuesday, 21 April, 2009, 9:26 PM

Hi Jaya, I don''t understand the reason why would MMT charge me 1842 Rs more. I understand that the prices are dynamic but just after my booking, the very same moment I cheked the airlines website for the same booking and the price quoted was 1842 less than what MMT charged me. For sure the price was shown to me by MMT website but that doent mean that by showing the charge, your responsibilities are over. I need to have a proper reason for the over charge. It''s simply cheating and you can''t do it with me. If I would not get the excess amount refunded to me within next 3 days that is by 24th April, 2009 then I need to escalate the matter. I will make sure that MMT will have to give proper reason for that. Let me know your view as soon as possible. Regards, Nadim+[protected]

--- On Tue, 21/4/09, Response wrote:

From: Response
Subject: FLT[protected]
To: [protected]@yahoo.com
Date: Tuesday, 21 April, 2009, 4:42 PM

Dear Mr. Nadim,

Greetings from Makemytrip!


First and foremost, kindly accept my apologies for the inconvenience caused to you at our end.

We tried to call on your Mobile number but phone was not reachable. Price which was quoted to you at the time of booking was charged from you.

Fares are dynamic so we will not be able to reverse amount against FLT[protected].

For any clarifications kindly send us a mail.

Yours sincerely,

Jaya Talwar

Team-Customer Delight

Jaya.[protected]@makemytrip.com

[protected][protected][protected][protected]-------

India Toll Free:[protected]From MTNL & BSNL Lines)

India Toll Free:[protected]From All Major Operators)

Postal Address:

MakeMyTrip India Pvt. Ltd.

103 Udyog Vihar, Phase I

Gurgaon – 122016

Haryana








[protected][protected][protected][protected]

From: nadim azami [mailto: [protected]@yahoo.com ]
Posted At: Monday, April 20, 2009 8:40 PM
Posted To: Response
Conversation: charged more booking ID FLT[protected]
Subject: RE: charged more booking ID FLT[protected]
Hi Jaya,

My contact information is +[protected]. Can you please explain me, why got i charged more? How would I get the return?

Regards,
Nadim

--- On Mon, 20/4/09, Response wrote:

From: Response
Subject: RE: charged more booking ID FLT[protected]
To: [protected]@yahoo.com
Date: Monday, 20 April, 2009, 6:03 PM

Dear Mr. Nadim,



Greetings from Makemytrip!



First and foremost, kindly accept my apologies for the inconvenience caused to you at our end.



Please provide us your alternate contact number along with suitable timing so that we can close the case as soon as possible.



For any clarifications kindly send us a mail.



Yours sincerely,



Jaya Talwar

Team-Customer Delight

Jaya.[protected]@makemytrip.com

[protected][protected][protected][protected]-------

India Toll Free:[protected]From MTNL & BSNL Lines)

India Toll Free:[protected]From All Major Operators)

Postal Address:

MakeMyTrip India Pvt. Ltd.

103 Udyog Vihar, Phase I

Gurgaon – 122016

Haryana








[protected][protected][protected][protected]

From: nadim azami [mailto: [protected]@yahoo.com ]
Sent: Saturday, April 18, 2009 11:06 PM
To: share.feedback
Cc: nadim azami
Subject: charged more booking ID FLT[protected]

Hi MMT team,
It''s regarding the amount you charged my for my booking id FLT[protected] . You cahrged me 13232 Rs, while if i do the same booking (same date, same flight, same passengers, every thing same)from direct air india website, they do charge me 11390 Rs. So you charged me 1842 Rs more.
I feel like chetaed. Please look into it at the earliest and make necessary arrangement for the refund
Regards,
Nadim
+[protected]






Solution of your complaint Refunding the extra amount they charged and give a penalty amount for the discomfort provided by MMT
What action would you take, if your problem is not solved I will raise my voice on different forum and will escalate to maximum possible level and even if the problem is not solved then I will go to consumer court. Its not a matter of few rupees but feeling cheated.
Your Contact Details
Name Nadim Qamer Azami
Address

-0
Phone
Fax
E-Mail [protected]@yahoo.com

I am writing this letter with the motive to inform people who are planning to take any kind of services from Make My Trip in India or abroad. Also I would like to urge all of you to bring it to the attention of every possible reader/viewer etc.

In the below passages I will write in detail about my experience with this pathetic organization and how people involved in this organization mislead innocent customers and manipulate things.

I am an NRI based in Dubai and was looking for a holiday package to Europe for a week’s duration. After going through many advertisements in the newspapers and websites I finally found a trip “European Highlights” being offered by makemytrip.com.

This package was offered on their India website. Since I am based in Dubai I contacted their India office through their online chat option. I was serviced by a chat operator “Jiteneder Sharma”. He told me that I can avail the same offer from Dubai as well as they have an office in Dubai. This office in Dubai is by the name of Apollo Flight Centre.

The very next day I called up Apollo Flight Center to enquire about the said package. I was serviced by a lady called “Gertrude”, she asked me to visit their UAE based website makemytrip.ae for further details. On visiting the site I got the below information:

Package Name – European Highlights
Price - USD 1499 per person on twin sharing basis.
Duration - 6 nights and 7 days.
Departure Date - 25 July, 2009

(Information as published on their website is saved in the document attached.)

The above package included the Air Fare, Hotel Accommodation, Sight Seeing, Meals and Guided Tours etc.

The above details suited my requirement; hence I contacted Ms Gertrude from Apollo Flight Centre to give me the final quote for 4 adults and 3 infants so that I can book the package. And this is where the whole PROBLEM started.

This lady was completely IGNORANT of the package/process and for more than a week she kept giving me different quotes and prices. Every time I used to ask for any additional information regarding the package, her previous quote would change without any reason. On asking why the rate has changed, she would have no answer. This was getting very irritating and confusing for myself. During all this confusion I was contacted by the General Manager (Malco Rodriguez) of Apollo Flight Cetnter. He himself apologized for the incorrect information being provided by his staff and assured me that in a day or two he will personally provide me with all the services that I require.

In spite of talking to the GM of Apollo Flight Centre, there was no progress and for more than 10 days I still did not had a quote of the package.

Gone through all this and still waiting, I decided to bring it to the notice of the CEO(Deepak Kalra) of makemytrip.com, hoping that things would get streamlined.

I wrote my complete incident to Mr. Deepak Kalra (CEO, makemytrip.com) and copied Mr. Malco Rodriguez (GM, Apollo Flight Centre). Within half an hour I received a call from Mr. Malco. He tried to pacify me and apologized for everything that had gone wrong. I would like to quote his words here “Mr. Kashyap, I would not be able to sleep until and unless I resolve your matter”.

Mr. Malco asked me for a day’s time to resolve the issue. The next day I got a call from him that he had finalized the prices and everything but he would require another 2-3 hours to confirm on the departure dates. I had started to feel comfortable that now the things are speeding up but I was wrong. There was no communication from him since then till date.

Another 2-3 days passed and time was running. I had no clue what was going on as no one was in a position to help me out here. It had been approximately 15 days and till date I did not had the quote.

Seeing no response again from makemytrip.com Dubai office, I wrote to Mr. Deepak Kalra (CEO, makemytrip.com) again.

This time I was contacted over the email by Ms Geeta Eral (customer service Manager India, makemytrip.com). She apologized for all the inconvenience that I had to go through because of makemytrip.com and assured me that she will get back to me on resolving the issue ASAP. She also mentioned that I can write back to her for any issue directly.I thought that this time something will happen and I will finally be able to book a package for my family and friends but as earlier I was wrong.

Ms Geeta did not replied to me for another 2-3 days . I was wondering what is happening on my issue. On writing back to Ms Geeta for the status on my issue, I got a reply that we are working out on the departure dates and it would take another 3-4 days for finalizing the same. I got really very irritated . I was unable to understand what were they trying to finalize. Everything that a customer needed was mentioned on their advertisement banner on their website. I was not asking for a customized package for myself but what was mentioned on their website. I wrote back to Ms Geeta (copying the CEO) strongly that why it is taking so long to book a package which is advertised on your website. I even asked her to let me know if their company was not in a position to offer the package as advertised on their website. I got no reply from her.

It had been around 20 days that I have been breaking my head with fools in makemytrip.com but no resolution. After 20 days later I am being contacted by Mr. Manoj Gagwani (Head International Business India, makemytrip.com).

As usual he apologized and gave me the same stories which I have heard from Mr. Malco and Ms Geeta Eral. He asked me to give him 2-3 days and he will finalize everything and get back to me.

Even after a week there was no response from the so called Head – International Business of makemytrip.com I completely understood that they are just trying to fool customers and not in a position to offer what they have stated on their website.

I wrote my last mail to the CEO by copying all the above people with whom I have corresponded with. I clearly wrote that I will be highlighting this whole incident to the relevant authorities in India and UAE so that innocent customers are not cheated.

In the end I would like to strongly highlight/summarize the below points:

Staff working in makemytrip.com unaware/ignorant of what their company is advertising.
Serious training issues with staff in makemytrip.com.
Service level of makemytrip.com is far below the standards.
Misleading information being published on their website as well as brochures.
Unable to provide what is being promised in the advertisements. Which is an offense in the eyes of the law.
Lot of hidden cost not told to the customer at the time on enquiry, that is the reason prices keep changing everytime.
Cheating Indian as well as foreign customers by their planned nexus.


It is my kind request to take this incident seriously and strong action needs to be taken against such organizations who are looting customers money, breaking all the laws and still in business.

I might be one of such thousand customers who had been mislead by makemytrip.com. But as being a responsible citizen it becomes my duty to highlight these issues to the public.

(Banners as advertised on makemytrip.com are attached in the document)


Thanks and Regards
Saujanya Kashyap
Contact - [protected]

Below are the information from eticket that I booked with MakeMyTrip.com. It was promissed to to give 50% cash back which still is not debited in my account.

Mr Anurag Tripathi
Mr Anurag Tripathi
Age
above 12 yrs
above 12 yrsSegment
New Delhi - Bangalore
Bangalore - New Delhie-Ticket number
UUZ6BQ
NHPPLW

Promotional Information

Promotions Code
SpiceJet
SpiceJet

Inclusion Type
CashBackOffer
CashBackOffer

Rs 1242.0
Rs 1642.0
Text
Book this flight and get 50 percent - Amount
Book this flight and get 50 percent - Amount

Flight: Round Trip TicketConfirmation ID: FLT[protected]
Airline/CarrierClassDepartureArrivalStopsDuration

Departure
Flight:





Spicejet Flight #504Economy
Refundable
Bangalore
(BLR)
Mar 05, 2009 1730 hrsNew Delhi
(DEL)
Mar 05, 2009 2015 hrsNonStop2h 45m
Return
Flight:





Spicejet Flight #209Economy
Refundable
New Delhi
(DEL)
Mar 15, 2009 1740 hrsBangalore
(BLR)
Mar 15, 2009 2020 hrsNonStop2h 40m


Summary of Charges


Flights
1 Adult:Rs. 5, 769



Sub Total:Rs. 5, 769



Taxes:Rs. 6, 423



Total:Rs. 12, 192




Grand Total:Rs. 12, 192

Make my trip had an offer of giving 50% cashback on the spicejet fare. I emailed them asking if this offer was valid for net-banking customers also to which I got a confirmation from them that it was applicable for net-banking customers too. But after several days went by, I didn't receive any cash back, I contacted them for the same to which they said that it was not applicable for net banking customers. Airline booking number is JU7ZBW

We booked two tckt for Del to Ruh on 20/12/08 & then got them cancelled. But till date we have yet not received our refund amount.
You are kindly requested to do the needful and kindly refund our amount after deducting your service charges.
PNR No NXBKGW
MAKEMYTRIP BOOKING NO. IN0812B04255 DATED 20/12/08
YOUR EARLY REPLY HIGHLY AWAITED.
PH. NO. [protected]

Hi everyone,

Ok, this is my story. I got this sms and mail talking of a discount on makemytrip. It said "Return ticket at the cost of One-Way: Book an IndiGo Return ticket at the cost of a One-Way ticket*, only on MakeMyTip.com". Since I travel very often on IndiGo wanted to check what the offer was all about.

First, the language in the deal is extremely misleading. The actual deal is this- If you book a round trip of GoIndigo on makemytrip you will receive the lower of the two base fares as a cashback 7-10 days after booking. Example (fictional): Hyd-Kol: Base Fare- Rs. 99. Taxes- Rs. 2600. Kol- Hyd: Base Fare- Rs. 198. Taxes- Rs. 2500. Total cost: Rs. 5397. The offer means, you will need to pay the entire amount of Rs. 5397. Rs. 99 (which is the cheaper of the two base fares) will be refunded to your card as a cashback on a later date. This is bull**** and a case of gross bad messaging.

Two, the offer terms and conditions were mentioned in the T&C page (which is on a different page outside of step 3-5) but throughout the 3-5 step online transaction while processing a ticket under the offer, they never mention the amount you ACTUALLY need to pay net (or the amount you will save/be discounted under the offer). An alert said the actual amount will be reflected in the payment confirmation page. While I tried to get to that page to understand the offer, I was asked to insert all my information- name, billing address, credit card information etc. Once that was done, not only was I taken to no credit-card-has-been-approved and/or xyz-amount-will-be-deducted-from-card-nuber-abc and/or confirmation page but was instead taken to a blank page with an error message saying" Connection stopped" and almost immediately sent an SMS that said "your booking has been confirmed". Note, not once was there any confirmation required before they processed the transaction and billed it to my card. From my 3-4 years of regular online dealings be it wrt to movie/airline/railway/online marketing purchases I have never come across such a fraudulent transaction ever. I tried to reason with officials at makemytrip on phone but not only was I kept on hold for 20-22 mins each time on end but my appeal was completely disregarded. Customer care officer Saba Siddiqui (or she she said her name was) was downright impolite and unhelpful. The cancellation charges for a ticket I never booked is Rs. 2000.

I give makemytrip a big thumbs down for deceptive messaging, poor site quality and poor customer service. I will never return to that portal and recommend that no one else does so too. I will blog and tweet @shaonrc about my poor experience and am happy to share my story with whoever else is interested.

P.S: Price of tickets are always higher on makemytrip than on other portals as travelguru or cleartrip from my experience till date. They keep at least a 200-250 rupees commission per ticket. So if you book a roundtrip you pay at least 400-500 rupees extra.

I HAVE BOOKED MY TRIP MUM-JAI-MUM FOR 8TH FEB 09, WITH A HOTEL BOOKING AT PUSHKAR, RAJASTHAN.SIR, ON 7TH EVENING GOT A CAL FROM GO AIR ABOUT CANCELLATION OF FLITE FOR JAI-MUM ON 9TH FEB.CALLED MAKEMYTRIP ON THAT NITE ITSELF N BRIEFED ABOUT THE SAME, AFTER DISCUSSION I ASKED FOR ALTERNATE ARRANGEMENTS INSTEAD OF REFUND.ASSURED ALTERNATE ARRANGMENTS, BUT ALL IN VAIN/FALSE, NOW THEIR IS NO RESPONSE .I HAD TO PURCHASE TICKETS ON INDIGO FOR RS 16500(4 PERSONS) ALMOST DOUBLE THE AMT.TILL DATE ON REFUND N NOW ON COMMUNICATION.JAGDEEP N RAVINDRA SPOKE ABOUT REFUND N RS 5000 VOUHER, BUT ALL SEEMS TO BE A BUNCH OF LIERS.SREEMATA 'S BEHAVIOUR WAS COMPLETELY UN PROFESSIONAL N UN TRUST WORTHY.INFORMED HARSH ON TOLL FREE NO [protected] ABOUT 10 DAYS BACK, HOPING A QUICK JUSTICETKS

Hi Friends,

I just want to make you guys aware of makemytrip.com. These guys are absolute frauds. I made a booking in Trident, Chennai for 2 nights costing Rs. 16690/-(as per the prices shown on make my trip portal). I visited chennai and at the time of check out when i saw the bill my head just blew off. I could see that the total bill amount mentioned on the hotel bill was actually Rs. 13190/-(inclusive of taxes). Can you believe it!!! Makemytrip portal claims to give the lowest prices and this is what they do!!

I am already speaking to my lawyer friends about it and am going to register a case against them. I dont know that how many victims of this fraud portal are there. Please guys, dont hesitate in lodging a case against any company/service which you feel has faultered in their service deliveries. WE NEED TO TEACH THEM A LESSON.

Dear Sir

I had booked one air ticket in the name of Prasun Banerjee through Makemytrip.com.
I had to fly from Raipur to Kolkota on 15th feb 2009.When i reached the Airport and was checking in the airports authority told that their system was not showing the tickets reference which i produced.Finally they told that the ticket was false. I was shocked to learn this, but some how i had to travel since it was emergency, i asked them if they had any seat vaccant, luckily i got one ticket but the cast was was more than double of what i had purchased with makemytrip.Actual cost of the ticket was Rs and i had to pay Rs 9730 for the new ticket.
The details of the fake ticket provided by make my trip is as follows.

Raipur-Kolkata on KINGFISHER AIRLINES
MakeMyTrip Booking No.
FLT[protected]
Booking Date :
13/02/2009
PNR No.
KSVIEG
Passenger Name
PRASUN BANERJEE
Passenger Type
Adult
E-Mail
[protected]@hotmail.com
TRAVEL ITINERARY
[protected][protected][protected][protected]

Flight No.
RBD
From
To
Departure Date
Departure Time
Arrival Date
Arrival Time
Airline PNR No.
No. of Stops
E-Ticket Number


[protected][protected][protected][protected]

IT-2553
T
RPR
CCU
15/09/2009
10.45
Hrs
15/09/2009
12.55
Hrs
EECYJW

090-[protected]


[protected][protected][protected][protected]


Please carry a print out of e-ticket receipt along with one valid photo identity * (per adult passenger), at the time of travel.



* Following are considered as valid photo ID

1) Driving License

2) PAN Card

3) Passport

4) Voter ID Card

5) Any other Photo ID issued by Govt. of India

6) Credit Card with photograph embossed on it.



MakeMyTrip (India) Pvt. Ltd.

103 Udyog Vihar Phase I

GURGAON-122016

Haryana

INDIA

E-Mail : [protected]@makemytrip.com

Home Page : www.makemytrip.co.in



This is an auto- mailer. Please do not reply to this email.

For any query or clarification write to us at [protected]@makemytrip.com or call at the following numbers:



[protected]From MTNL and BSNL phones)

[protected]For Airtel Subscribers)

Phone:[protected],[protected]

http://mobile.makemytrip.com





[protected][protected][protected][protected]



Now when i approached makemytrip, they did not reply me satisfactorily.
Sir i had been with lot of tension and mental harrasement and even it has disturbed my life for a while.
I was a matter of joke for tsometime in the Airport.
Sir i request you kind self to do judjement and give me justice and punish the culprit.

: I HAD BOOKED TWO ROOMS FOR TWO FAMILIES IN HOTEL AT GOA THROUGH MAKEMY TRIP ON INTERNET AND ON TELEPHONE. THE HOTEL AND FACILITIES SHOWN AT THE TIME OF BOOKING IS AS UNDER: BREAKFAST, ONE AC SUITE, PICK UP AND DROP FROM STATION/AIRPORT, USE OF SWIMMING POOL, TWO HALF DAY SHIGHT SEEING, TEA/COFFEE MAKER IN THE ROOM. I HAVE RECEIVED THE CONFIRMATION OF THE SAME ON MAIL ID AND PAYMENT IS DEDUCTED ACCORDINGLY. BUT TO MY SURPRISE WHEN I REACHED HOTEL SUN VILLAGE IN GOA, THE STAFF THERE REFUSED TO PROVIDED US TWO HALF DAY SIGHT SEEING AND TOLD US TO CONTACT TRAVEL AGENT. MY MRS. CHITRA HAS PHONED ON TOLL FREE NUMBER TO MAKE MY TRIP AND THE SAME WAS ANSWERRED BY ONE SHIVANI, AFTER LONG HOLD SHE HAS INFORMED THAT MAKEMY TRIP HAS NEVER INCLUDED TWO HALF DAY SIGHT SEEING. MY WIFE EXPLAINED HER THAT WE GOT THE PRINTED VOUCHER WHICH SHOWS THE SAME. BY AFTER SOME RUDE TALK SHE ASKED FOR SOME TIME AND DISCONNECTED. AFTER SOME TIME WHEN WE HAVE NOT RECEIVED ANY REPLY MY WIFE CALLED THEM AND THIS TIME ONE NAMED POONAM ANSWER AND SAME THING HAPPENED AS IN CASE OF SHIVANI. THIS TIME EVEN HOTEL PEOPLE HAS FAXED THEM VOUCHER AND SPEAK TO THEM THAT THE SIGHT SEEING IS INCLUDED, BUT THEY REFUSED.

I HAVE THEN REGISTRED THE COMPLAINT WITH CORE.NIC.IN AND ONLY RECEIVED MAILS FROM MAKE MY TRIP ASKING ME FOR SOME TIME. BUT AFTER THREE MONTHS I HAVE RECIEVED ANY COMPENSATION OR AFFIRM REPLY FROM THEM.

Hi Dear Friends,

I went to Kerala for new year, as I was going to the kerala first time, I was not knowing which is the good hotel and how to book the hotel.
So I trusted the Make MY trip and booked the hotels in the kovelm in 2 months advance by paying the 30k for 5days .
While booking I had given Swagata, Sagara and hotel blue sumdra 3 hotel names, make my trip said they will do the booking, after 30 minutes I got call saying all 3 hotel are booked,
and they suggested the hotel View heights for the same rate and its very good hotel they gave assurance I believed them asked for booking the same hotel.


I went with my wife and my 2 years son to the Kerala for Enjoying the new year As soon I reached hotel the real experience stared .
In hotel no one was there to take the language, and the believed make my trip cheated me, the hotel location was worst, there was no power all the mosquito was biting my son, after horrible night, I went to bath there was no water, after completing to the make my trip I did not get good response.
the hotel was like govt hostel, I paid 3.5k per day for such hotel, I got full upset my son was crying because of the mosquito

finally I decided to cancel my booking in the hotel then make my trip said they will refund the money, I left the hotel after paying 30k, I got 5k as an refund.

I went to one person name PRASHANT he came as good and arranged the hotel booking for 4 day with 3k per day the hotel Sagara was awesome with see view .

later I came to know make my trip have only one or two room quota for every hotel so dear friends
don't believe make my trip friends . directly contact hotel

So please don't book through make my trip.

If want to go kerala contact
Mr PRASHANTH
Mobile no :[protected]
he is very good Guy he will help you for Ur all ur travel needs .

Hi,
I really hope some one goes through this whole email and escalate it to the correct authority to take appropriate action. I am a very frustrated and harassed customer of make my trip. I have never seen such a poor and harassing customer service till date. Below is the conversation I had with different people
Unknown in Make my trip: I called up on the 24th evening to check if everything is fine on the booking and was told that the booking was confirmed for Me, my wife and my 1 month old daughter. This call was made around 8 PM
Indigo: I called Indigo on 25th about 12 PM to check on the ticket status and was told that the infant was not there and it was booked only for me and my wife. I had to be on hold for 20 mins before I got some one in Indigo.
Tanya in Make my trip: I called MMT at about 12:30 PM on 25th and informed about the error. She very promptly accepted the error and kept me on hold for 25 mins and got it corrected as well as got the new Indigo ticket sent to me from Indigo Airlines. I checked with her for a compensation and she immediately apologized and said it was a technical error and a compensation for that cannot be made to which I immediately agreed. Before hanging up the phone I asked her to check the spice jet ticket as well and confirm if my daughters name was appearing on that, to which she immediately replied that it is fine on the spice jet ticket, I agreed and disconnected the call.
Indigo: As promised by Tanya I got the e ticket from Indigo, however it was still incorrect so I had to call up Indigo and this time was on hold for approx 10 mins and had to request them to send me the revised e ticket which they did. So another issue from MMT, they should have got Indigo to send the correct ticket in the first place.
Spice Jet: As Tanya confirmed without even researching the system I was not very confident about the spice jet ticket and called them up around 1:15 PM on 25th and came to know that the infant is not added on that ticket as well.
Jagjit in Make my trip: I immediately called up make my trip to get Jagjit on the call. I explained him the situation and asked for a supervisor to which to put me on hold for about 15 mins to come back to me and tell me that he has been trying the spice jet number but it is busy and if I can call up after some time. That is when I really lost it as I asked for a supervisor and he had the audacity to come back and tell me to call back after sometime even after knowing what had happened and how much of a follow up I have been doing just to get the right ticket even after paying for it in full. I insisted on a supervisor who then came on the call after about 25 mins and in between I was continuously told to hang up as the supervisor is busy and could not come on the call
Ravinder Kumar (Supervisor): Then I got this guy to whom I had to tell the whole story again and he also said that no compensation can be given for the harassment and the follow-ups because of the incorrect information given to me time and again by MMT customer care executives. To which I asked for a manager and was told that he is on a call, when I insisted I was told he is in a meeting, and when I insisted further I got Rizwan on the call after 30 mins, who was confused if he was on a call or a meeting or on lunch.
Rizwan (Manager): Very promptly without wasting time he convinced me that he was looking at getting me a compensation and very efficiently after so much going on managed to keep me on hold for more than 30 mins after which neither did he send me the new e tickets from spice jet nor could he arrange for a compensation . I even told him Rs. 100 as compensation would be fine, but he seemed to be in a Sunday mood and gave me a no. which is [protected] and told me whoever picks up the phone here will be able to assist me. I really failed to understand what did he do when he put me on hold for more than 30 mins, was he just trying to make sure that I am harassed to the core, not sure if that is the motto of the organization as well because till here that is what it looked as every one was consistent in trying to irritate me (the customer).
Pallavi (Supervisor to the manager): When I called the number given by Rizwan, I reached pallavi who was again very consistent in the same approach of irritating. When I called her and requested her to call me back I was immediately told that a call back is not possible however if I call the toll free no. and give the extn no. 2444 I would be transferred to her, to which I agreed . However again to add to the frustration when I called MMT ‘s no. I had to be on hold for about 5 mins before I got some one who could not transfer me to the extn given and also could not transfer me to pallavi. So exhausted by now which is about 4:45 pm I called pallavi on the mobile no. knowing that I have already spent a lot on my mobile calling. Pallavi assured that she will get something done and will call me back in half an hour, which she very nicely did. I didn’t understand at this time how could she call me back when in the first place she refused and made me talk to her on the phone knowing I had already spent 5 hours on the phone trying to fix it. Also the compensation that she gave was the most funniest part of the whole episode.
She said I can get Rs. TWO HUNDRED AND FIFTY (WOW) off on my next transaction with MMT. By now I was done and didn’t know what to do and in anger we finally agreed that she will return the 250 to my Ccard as compensation. I was dead by now. I will write again to let you know if I receive the amount
I feel 10 times more frustrated that I was when I first called MMT and would never ever even visit the site in future and would make sure that I let people know about my feelings about MMT whenever we talk about travel or holidays.
Hope some one (to who the reputation of make my trip matters) reads this and take necessary steps to fix this harassment of customers. I feel like writing a lot more but am completely done complaining.
A very frustrated customer
Abhinav