[Resolved]  Maruti Suzuki — Poor service and cheating by Maruti Service Centre

Dear Sir / Madam,

I have sent the following email to DD motors about a couple of days back without any response from them. I tried to register a complaint on the website but was unable to locate the complaint registration on their website:



I got the service done from DD Motors Mayapuri Service centre (WHICHI HAVE BEEN DOING FROM MANY YEARS NOW as it is very near to my residence). I had given my vehicle for service/ repairs on 3rd January 2009 and was expecting the delivery at 3 pm. Instead, I got the car at about 7:30 pm.

Observations:
1. I was asked to make the payment at 6pm.
2. I was shown the car for test drive at 6:30 pm.
3. About 1 quarter of the fuel(petrol) was missing from the car.
4. The speedometer was not working. Both the things were informed to the service adviser as well as also informed the customer support manager, who had already left for the day. The speedometer wire was fixed later at about 7:15 pm. But nothing was done about the missing fuel. The fuel indicator was shown to the service advisor at the time of making the job card and specifically told that the take is full. While taking the delivery I had shown to the service advisor that the needle of the fuel indicator had come to 3 quarters leve. Which means that about 8-9 liters of petrol had been taken out of the car.

5. After driving the car for about 5-6 kilometers, I observed that the car has started giving vibrations (Missing probably) and the problem is still persisting.

6. Next day morning i.e. on 5th January 2009, I observed that the rubber bidding of the driving side door is sagging and is protruding out of the door while closing the door.

Even after paying an amount of Rs. 9475.00 for the service, the car is not serviced to my satisfaction. I expect a prompt action from your side at the earliest else I shall be constrained to lodge a formal complaint to the manufacturing company.


Vehicle No HR10H 4774 Maruti Esteem LXi (Purchase in November 2005)
Customer ID[protected]
Job card No JC08062159 DATED 03/01/2009


Kind regards

Deepak Kaul
[protected]