[Resolved]  Maruti Suzuki — Ritz - unusual Noise when Brakes are applied

Maruti Ritz

Delivery of faulty Vehicle against purchase of New Car from Spectra Motors - Borivli ( Mumbai)

Re: Maruti Ritz

Delivery of faulty Vehicle against purchase of New Car from Spectra Motors - Borivli ( Mumbai)

I have bought a Maruti Ritz car from was delivered the car with Registration no MH-02-BM-3138 vide thir bill no 9787 dtd 20th date 2009 on 23rd Aug 2009 Engine No.1257332 and Chassis No.117412 at their Show room at Borivli East Mumbai.
The car delivered to me had some problem with its Break system or may be some other related systems as was giving prominent sound of some Metal parts rubbing - when breaks are applied.


I had informed about the same to the sales team of Spectra immediately on the same day of receipt of the car. I was asked to bring the car back to them for verification of the complaint.

I took the car to the showroom on 27th Aug 2009 when their Mr Prasad along with one Mr Tiwari took the trial of the car with me. On my pointing the problem to them I was explained that the car is ok & this sound is normal ie every car has this sound.

I had informed about the same to the sales Person Mr Prasad & Ms. Chitra Kale the Chief Customer Care Dept Mob no [protected] of Spectra immediately on the same day of receipt of the car. I was asked to bring the car back to them for verification of the complaint.
I took the car to their showroom on 27th Aug 2009 when their Mr Prasad along with one Mr Tiwari took the trial of the car with me. On my pointing the problem to them I was explained that the car is ok & this sound is normal ie every car has this sound. On my not being satisfied with the explanation I along with the car was taken to the Works shop to have the same revivified by the expert & one Mr Damodar Mob No [protected] who confirmed that the Car has some problems & took the car for doing the needful.

I got the car back next day on 28th Aug 2009 evening with the information that the problem was minor and due to some dust & rain water the sound was coming which they have cleaned & its ok now. I took the trial & found some sound still there which was explained to me that is normal one from the boosters. Accepting their explanation and assuming that tits not a major problem I took the car home but to my surprise the same sound again resurfaced which I informed them


On last Saturday 5th of this month I have taken up the matter with their Works manager Mr Ankush who took the trail with me in the car & was convinced that the problem persist. He promised to look into the same & have it resolved to my satisfaction. I left the car then & there at around 2 PM with them & was delivered the car back on the same day at 8 pm. I was very happy to find the problem solved which I conveyed to all the concerned but my happiness was short lived as the same sound again surfaced. On my again informing about the same this time the response from them was shocking to me the explanation given to me was that they had tried few other new Ritz vehicles & all of them had this sound.
They now say will refer the matter to Maruti & they will deploy the right Engineers to solve the problem if at all. I feel this is straight a Question mark on your tall claims of Best Car & Best Service.

Further the car also had few scratched all over the body & when pointed was taken to the Workshop to to the needful that’s why could be delivered to me only in the evening at around 5 PM as against the appointed time of before 12 AM
From all that stated above it transpires that the car was not pre-checked and or a defective one delivered to me as New Road-Worthy one.

Your early +Ve response will be appreciated failing which will be forced to proceed in the matter as suitably advised by my Advisers

Regards
CA Vijay Saraf
Vice President - Private Client Group,
Emkay Global Financial Services Ltd Ltd
E-mail ID: vijay.[protected]@emkayshare.com
Yahoo Messenger ID: [protected]@yahoo.com
Tel: +[protected]
Mobile: [protected]


Hi Ashish

Thanks for writting

I m sorry to say the problem is as it is & rather has aggravated now the sound comes even when the car is almost stationery when the breaks r applied.
I think there is some serious problem with this my car may b as u said with the body of the car or the suspentions.
I am surprized that the Company is not ready to resolve this and have given me in writting that the car is ok & roadworthy - there are no problems watsoever with the car.
I dont understand if thats true why this sound not there in other Ritz cars ( the Demo car I tried after this problem was noticed by me).
As such the their own person told me that they too tried 10 other cars & found that six of them have this unusual sound. This means this is a non standard product of Maruti & their clim of this being the Best car is base less.
I feel cheated.
You said they hv issued a circlar issued as well for some
cars (specific chasis number series) - can you pl send me a copy
Regards
CA Vijay Saraf
Vice President - Private Client Group,
Emkay Global Financial Services Ltd Ltd
E-mail ID: vijay.[protected]@emkayshare.com
Yahoo Messenger ID: [protected]@yahoo.com
Tel: +[protected]
Mobile: [protected]








Head Office
Maruti Suzuki India Limited
Plot No. 1, Nelson Mandela Road,
Vasant Kunj,
New Delhi-110070
Board no.46781000
Fax : 46150275 and 46150276


False tall claims:
Maruti claims best in class

New explanations ON 21ST Sept

The engine knocking sound is normal as its high initially & would disappear when done arnd 2000 km as was evident in the demo car I DROVE TODAY ON 21ST Sept at spectra Borivli which neither had Break sounds nor the excessive engine knocking

The explanation given to justify their claim that the unusual Break sound is Operational sound is lil extra in this particular my car bcoz each car has different tolerance levels – means yr products r non standard quality

I was also informed that out of the ten new PDI done Ritz cars they tried for this sound the found 6 of them having the similar sound – so 60% of them r faulty to the extent