[Resolved]  Maruti Suzuki — Service Problems

Dear Sir/Madam
I had mailed earlier but so far no one has come from the respective department to acknowledge my mail. In continuation with the earlier mail let me remind you that I had purchased a Cherry Red Maruti Swift ZXI from Varun Motors Ring Road Vijayawada on 28/02/2008. I have no complaints against the car as such. But my experience with Varun Motors is not so good. Right from the day one I had problems. They are as follows:
1. During the delivery the rear seats were not adjusted properly as the clips were broken. I had repurchased them and got them fitted.
2. During the delivery the paint on inner left silver beading was lost which I got painted twice as the job was not done properly first time.
3. The bonnet was dented because of my fault I got it repainted but later the bonnet was changed due to good will from Mr.Silar, Works Manager. (A complaint regarding this was lodged earlier).
4. The left quarter panel and left door were dented due to my fault and I got them repainted. Even after repainting there were pin holes. As a good will Mr.Silar, Works Manager got the work done again. But the work was done partially. Some pinholes are still present and some parts of the quarter panel are orange and some are red. I am fed up with this kind of service (A complaint regarding this was lodged earlier).
5. During the servicing or paint work some clear or paint fell on my car’s right front side. The clear was cleaned but when observed carefully there are plenty of scratches on the area and the some parts of the clear is still present. Thus it is obvious that the work was not done properly.
6. The right back door was dented and I asked the workshop to get the dent removed. But they just repainted and did not remove the dent.
I am totally fed up. One mistake is okay but repeated mistakes cannot be pardoned. But it looks like that only. You guys take it easy and so do the dealers. Ultimately it is the customers who get conned. Let me remind you that if you don’t have time for the customers then someone else will. Remember if there is no customer then there will be no company and no dealer. Varun Motors, Ring Road, Vijayawada is such a massive show room. It has all the facilities but they don’t have a simple facility to remove a dent without removing paint. The dent on my bonnet was so minor that it could have been easily removed by a non-destructive method (I saw the demo at Honda Show Room Vijayawada). But unfortunately Varun Maruti people removed the dent of my bonnet in a very destructive method and finally they could not restore the original beauty of my bonnet. Due to some grave mistakes a new bonnet was repainted and fixed. The paint of the new bonnet does not match the body and also there are plenty of pinholes on the bonnet. Gosh! I feel like kicking myself for buying this car and that too from Varun Motors, Vijayawada. I feel like choosing the choicest of expletives but unfortunately this is not possible. As a desperate measure I am requesting you for couple of things. First of all kindly make arrangements for a bonnet that has no errors and secondly I need an apology from Maruti Udyog and Varun Motors and that too in words. If these demands are not met then I will proceed to the court of law.
Dr.Gautam