[Resolved]  Maruti Suzuki — no response from dealer

hi,
MY NAME IS SUBHAGAN AND I BOOKED 4 A SWIFT FROM THE KOTTAYAM POPULAR SHOWROOM AND THEY PROMISED ME THE DELIVERY DATE OF 08-JUN-2008 BUT I AM YET 2 GET MY VECHICLE STILL NOW ...THEY R NOT SHOWING ANY INTEREST IN IT AND THEY HAVE ALREDY TAKEN FULL PAYMENT AND I WILL HAVE 2 PAY MY EMI FROM THIS MONTH ...IT IS ONE OF THE WORST CASE IN COUSTMET SATISFACTION ..I HAVE EVER SEEN
OR IS IT THAT THE MARUTI DEALERS HAVE TAKEN THE COUSTMER FOR GRANTED ...AND THEY THINK THT THEY CAN DICTACTE TERMS 2 US...THEY R NOT GIVING ME THE CAR / NOR THE REFUND OF THE MONEY
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

hi,
MY NAME IS AKHILESH AND I BOOKED ALTO LXI FROM SHRUTI MOTORS PRITUM PURA SHOWROOM AND MY LOAN IS NOT APPROVED SO THAT MY BOOKING AMOUNT IS 5000 FROM CHQ PAYMENT FAVOURE IN SHRUTI MOTERS BUT SHRUTI MOTERS NOR RESPONDING TILL DATED AND NOT REFUND MY AMOUNT MR JAYANT AND MR VINODE TOLD ME YOUR BOOKING AMOUNT NOT REFUNDABALE SIR PLEASE GIVE ME SUGGATION AND WHOLE LIFE NOT PURCHAGE A MARUTI CAR SIR PLEASE HEALP ME

CON [protected]
AKHILESH
21/04/2009

Sir,

Sub : Complaint of “MARUTI SWIFT VDI”

Ref : Engine No.1153301 Chassis No. 379212
Colour - Pearl Arts.

Kindly refer the above. We introduce our self, we ie; Archana Industries, Kottayam are one of the dealer of “CUMMINS” India Ltd., & “BIRLA POWER Solutions” in Kerala. We are dealing smaller ratings of all kinds generating sets & are also doing services after sales.

On 19/11/2008 one of our partner named Mr.G.Satheesh bought one “ MARUTI SWIFT VDI ” (Diesel) Motor Car from Maruti’s dealer M/s. Popular Vehicles & Services Ltd., Kottayam [Invoice No.53395KRDCD9 dtd.19/11/2008]. Actually the vehicle is in warranty, but vehicle shows minor complaints right now it’s “A/c” is not working. Still the vehicle runs only 12, 545Kms., till date we follows company norms & as per company norms we are doing it’s services at the right time ie; changing it’s engine oil three times & also doing services 1st service at 1000Kms, 2nd service at 5000Kms & 3rd service at 10, 000Kms. Before buy the “SWIFT” car we are using an “TATA Motor’s Indica” car, but till the last sales which can not shows any complaint. In our experiment we compare “MARUTI SWIFT” with “TATA INDICA”, “Indica” is much better than “Swift”. So, how can we refer any other customer for buying “MARUTI SWIFT”.

Since 19th April, 2009 we found that our vehicle ie; Maruti Swift Air Conditioner is not working. After find out the said complaint we have approach ‘Maruti’s’ authorized service dealer ie; M/s.Popular Vehicles & Services Ltd., Kottayam, on 20/041/2009 for rectifying the said complaint. But till date they can not detect the complaint or rectify the same. For the past couple of days we are waiting for their response. If we inquire the current status of the said vehicle ‘Maruti’s’ authorized service officials say’s that tomorrow/day after tomorrow will rectify the said complaint. We inform the matter directly to the service manager & he say’s that at least ten to fifteen day’s for rectifying the same complaint. We buy the vehicle for our official/personal use not for popular show room purpose. In this circumstance we don’t like to corporate with you.

Hope you will take the matter seriously & expecting your earlier & valuable action.

Regards

G.Satheesh.
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Maruti Suzuki India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6886
    Pending
    0
    Resolved
    1707
    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View all Maruti Suzuki India contact information