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[Resolved]  Maruti Suzuki India — Faults in the Swift DZire car

Mr. Pankaj Narula
Maruti Suzuki




Dated: 30/06/2009

Dear Mr. narula,

This is in continuation to my earlier unacknowledged and unattended complaint of 28/05/2009 lodged with the regional office regarding the faults (Clutch vibrations) in my car (Swift DZire VDI, Regd. No. DL7CH 6637) purchased from Bagga Link Motors on April 28/04/2009. At the time of first free service, the car was not even washed by the Bagga Link workshop and certainly getting the faults rectified was a distant dream. I lodged a stringent complaint with the regional office and after incessant pursuance and innumerable calls to the regional office; Mr. Vijay of Bagga Link Motors attempted some repairs. Apparently the clutch vibrations got diminished but resurfaced after a week (nearly 100 kms. drive). I immediately informed the workshop authorities but all in vain, which is why I had to again lodge a complaint with the regional office.
It is shameful on part of Maruti that the complaints lodged with the regional office are closed without being attended. Moreover, each time when regional office[protected] is contacted to know the status of the complaint, a false assurance is given “we will call you after half an hour but that half an hour never comes”.
I request you to intervene immediately to resolve the faults, so that I may not be put into further hardship.


Thanks and regards

Yours Sincerely


Dr. Hemant Kumar
Ph.D., BOYSCAST (U.K.), R.A. (Italy)
Associate Professor of Physics.
MotiLal Nehru College.
University Of Delhi, South Campus.
Benito Juarez Road, Delhi 110021
Ph:[protected], Fax:[protected]
Cell: [protected] Resi:[protected]


Residence: 23 KANCHANCHANGA APTS. PLOT 90 I.P. EXTN. DELHI 110092
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Aug 14, 2020
Complaint marked as Resolved 
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maruti india — status of service

i bought my swift diesel on 12/04/07. Inspite of my repeated complaints that condition of tyre is getting worst nothing was done and instead of 40000. Tyre is gone in 15000 km. There is continuous noise in the car which i have shown in 2 showrooms which they never find out the reason and its getting worst.

Maruti Suzuki India — Over charging and excess delay in service provided by Maruti Sales & Service Centre, Delhi

My car Zen Lxi model 2002 bearing registration no DL2CV 6556 run only 14700 kms had some problem in driving viz. over heating of engine, stopping in midway, etc.. I, therefore, dropped the car at Maruti Sales & Service (Delhi), Naraina Industrial Area, N Delhi on 07th June 2009 (sunday) for service and necessary repairing, if any. The advisor stated that the coolent and engine oil is been mixing, it may be the problem of head gasket and finally they will inform on wedenesday. On wednesday when I enquired they stated that work is under process and they themself inform the status to me. When I enquired on friday the advisor informed that the vehicle is ready and I can take delivery on saturday after paying the charges. On saturday i.e.13.06.09 I took delivery of car after paying a handsome amount of Rs.11523/- in cash. When I enquired about the charges on higher side paid by me as Retail service and Labour charges, the customer care informed me that the charges are as per norms and I have also been given a discount of Rs.601/-(which also includes free coupons for car washing and 4 wheel balancing given by me to them). Thanks for giving a discount of Rs.200/- approx

I, therefore, request yourself to pl enquire about overcharges and excess delay in service provided by you and refund the excess amount paid by me in respect of service. ( I have also enquired from other service centre and Mechanics, other friends. Allof them stated that the charges and time taken are on much higher side.

yous sincerely

s k sharma
6 months back i had enquired abt swif (d) and dzire(d) at one o[censored]r dealers in kannur named har cars.
the response from the sales person was that " they dont accept the booking" last week was also the same response and if thy accept booking thy will sell only if v pay permium or tak accessories. y is this ???? i[censored] people dont hav vehicle, y dont u stop the production . this is very bad.
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From,
P. Valli,
No.1.A, 5th cross,
Subbaya nagar,
Hotel mass back side,
Pondicherry. 605 001.

To,
The GM (Customer care),
Suzuki Motorcycle India Ltd.
Gurgaon (Haryana).

Subject : Replacement of ACCESS 125
Engine No.: F[protected]
Chasis No.: MB8CF4CAE98226791

Sir,
I have purchased the above mentioned vehicle from your authorized showroom from A.P.P motors (puducherry). The authorized service engineers at showroom checked this vehicle & then the documents were handedover to me on 08.09.2009...
On bringing the vehicle to home i found some starting trouble in tat..but still i managed to be with that for thirty days...then i gave it for first service...the service engineers informed us tat it would be some problem for few days n it will be rectified in within the next service, ...but still i found have some problem with our vehicle..so i gave it for second service...
after one day when i went to get back my vehicle...the service engineers informed me vehicle got some serious problem...when i went and saw inside the service room..i found no engine in my vechile...
When i asked about my vechile to the service man...there was no any truthful response from them...
they didnt allow me to meet the manager also...no response from ur dealer(APP motors, puducherry)..
My whole business spoiled due to this... my business depends on my vehicle only...
so much lose in my business because o[censored]r dealer's irresponsible reply... i don't know how i'm going to rectify it...i requested u to replace my vechile with new one...or to refund my money back...
This is a serious lapse the part of the service center & Engineers at PUDUCHERRY, & it must have caused serious damages in the new brand vehicle

As such you are requested to replace this vehicle with another new vehicle at the earliest possible.

I have also taken my Vehicle's damaged photos...
I will mail all those photos if i get ur email address...

Please i request you to take serious action immediately...
or else i will claim to appeal in customer court...
I hope u will consider this request immediately...
I am in need of my new vehicle...
Please consider it...



Thanking you.,

Yours faithfully,
P. Valli.
sir
i would like to purchace swift dzire in kannur showroom
how long i wait for that after booking?
can u please send RPL E -mail via urgently...
i m waiting for ur fast rpl
From,
hemant gupta,
304 sanklap-iii,
film city road malad east
mumbai 400097.
CONT NO [protected]


To,
The GM (Customer care),
Suzuki Motorcycle India Ltd.
Gurgaon (Haryana).

Subject : Replacement of ACCESS 125
Engine No.: F[protected]
Chasis No.: NB8CF4CAF98231448

PURCHASES DATE 7-7-2009
Sir,
I have purchased the above mentioned vehicle from your authorized showroom from malad suzki centre malad west mumbai . i have purchases vehicle july 2009 . but vehicle is not purpore . vehicle cluch patel & lanner is balst and vehicle engine is seez dowan . i call your deler malad suzki centre in mumbai but no body can response . my vehecle under service & under warrenty . i called 20 times in ph no. [protected]/[protected] but no body can responce . i wating in highway 6 hours but no engineers came no any truthful response from them...
they didnt trf my call the manager also...no response from ur dealer(malad suzki centre malad west mumbai )..
My whole business spoiled due to this... my business depends on my vehicle only...
so much lose in my business because o[censored]r dealer's irresponsible reply... i don't know how i'm going to rectify it...i requested u to replace my vechile with new one...or to refund my money back...
This is a serious lapse the part of the service center & Engineers at malad suzki centre & it must have caused serious damages in the new brand vehicle

As such you are requested to replace this vehicle with another new vehicle at the earliest possible.

I have also taken my Vehicle's damaged photos...
I will mail all those photos if i get ur email address...

Please i request you to take serious action immediately...
or else i will claim to appeal in customer court...
I hope u will consider this request immediately...
I am in need of my new vehicle...
Please consider it...
From,
hemant gupta,
304 sanklap-iii,
film city road malad east
mumbai 400097.
CONT NO [protected]


To,
The GM (Customer care),
Suzuki Motorcycle India Ltd.
Gurgaon (Haryana).

Subject : Replacement of ACCESS 125
Engine No.: F[protected]
Chasis No.: NB8CF4CAF98231448

PURCHASES DATE 7-7-2009
Sir,
I have purchased the above mentioned vehicle from your authorized showroom from malad suzki centre malad west mumbai . i have purchases vehicle july 2009 . but vehicle is not purpore . vehicle cluch patel & lanner is balst and vehicle engine is seez dowan . i call your deler malad suzki centre in mumbai but no body can response . my vehecle under service & under warrenty . i called 20 times in ph no. [protected]/[protected] but no body can responce . i wating in highway 6 hours but no engineers came no any truthful response from them...
they didnt trf my call the manager also...no response from ur dealer(malad suzki centre malad west mumbai )..
My whole business spoiled due to this... my business depends on my vehicle only...
so much lose in my business because o[censored]r dealer's irresponsible reply... i don't know how i'm going to rectify it...i requested u to replace my vechile with new one...or to refund my money back...
This is a serious lapse the part of the service center & Engineers at malad suzki centre & it must have caused serious damages in the new brand vehicle

As such you are requested to replace this vehicle with another new vehicle at the earliest possible.

I have also taken my Vehicle's damaged photos...
I will mail all those photos if i get ur email address...

Please i request you to take serious action immediately...
or else i will claim to appeal in customer court...
I hope u will consider this request immediately...
I am in need of my new vehicle...
Please consider it...

Patel Motors/ Dzire car — Complaint regarding Washing of Car

My Car Maruti DezirKm Service Registration no MP09 CE 2096 has sent for 40000 K.M Service at Patel Motors Indore Dealer of Maruti at thier Workshop. In the evening whem my dirver has gone thier to pick up my car they give him the bill for Rs 8035.00 in which they had charged him Rs 700.00 against the washing charges. My dirver objected on that and told them we had not instrucsted any kind of interior washing and polishing then the concern person replies that we had word with owner of thr car and he had permitted us but the fact is their is no call from their side regading washing of car. They carged wrongly and given the false statment and cheat me for just 700.00 Rs. It definitely give bad impression about such a big company and brand.

Maruti Suzuki — dealership in puducherry

Respected Sir,

As there is no maruti dealer in puducherry at present, i find it difficult to book a new car in puducherry. kindly tel me is there any possibility to open new dealership in puducherry because the Road Transport Authorities are very strict towards registering mauruti cars bought outside puducherry espically from our neighbouring state Tamilnadu. At the sametime the cars books in ABT Maruti cuddalore are taking months together for getting delievered. kindly do the needful in considering my case.

Engine bracket bolt broken

Engine mounting Bracket bolts broken two times.

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