[Resolved]  Maruti Suzuki India — Complaint regarding ‘Manufacturing problem’ of my Vehicle- New Maruti Swift Vxi.

Address:

Bhopal, Madhya Pradesh

Dear Sir,

It is mentioned that I purchased New Maruti Swift-vxi on 24th of October 2011. It was running very smoothly since last 08-09 months.
On Sunday i.e., 22nd of July 2012 at morning I faced a problem of my vehicle not being started. I tried my best to start the same but it could not be started, than I contacted your company’s breakdown facility services No:180420, they took my details and registered complaint No: 606833 and assured me to send company person within 45 minutes to solve my problem.
As per their assurance 02 of your company person came from Jeewan motors workshop, Bhopal. They checked the vehicle but could’nt solve the problem. Then they told me that problem can not be solved at home, and we will have to take the vehicle at Jeewan motors workshop.

On next day the 23rd of July 2012, At 10 A.M. They came and took the vehicle to workshop with the help of a touing vehicle.

Now all the engineers of your company workshop are trying their best to solve the starting problem but even after 06 days problem still persists till today i.e., 28.07.2012.

Before purchasing my vehicle, I surveyed on internet and went personally to other companies showroom in my city like-Volkswagon for Polo, Skoda for Fabia, Hundai for I-10/20 to know the features of different cars of the same price range in comparision with New Swift –vxi model. At last I decided to purchase the same new launched vehicle, because your company has it’s own reputation in India as well as in abroad.

Detail of Vehicle purchased:
Model: New Maruti Swift-Vxi.
Date of purchase: 24.10. 2011.
Dealer: Jeewan motors, Near SBI LHO Arera Hills, Maida Mill, Bhopal (M.P.) 462004.
Custmor ID: I[protected].
Registration No: MP 04 CH- 6176.
Engine No: 131121.
Chassis No: MAJEHKD 1S00131121.

Today I went personally to the workshop and seen my vehicle, The compleat wiring of the car was opened and they told me that now the Air conditionar is not working, We are already in touch of our head office experts and other officials and also informed them all the problems through Mail & on Telephone. They did'nt given me any certain time to me to solve the problem.

In the above circumastances I am very much disappointed and feeling too much mental tension, thinking that was my decision wrong to purchase New swift-vxi ? Because it’s a new car and within 08-09 months of purchasing the vehicle, Such type of problem has been generated, which could not be solved even after 06 days, And in future also I may be faced such type of manufacturing problems with my car.

Now it is requested that please look in to the matter personally and if there is any manufacturing defect in the vehicle, then give instructions to the dealer- Jeewan motors, Near SBI LHO Arera Hills, Maida Mill, Bhopal (M.P.) to change my vehicle because It is already in the warranty period, and it is the reputation of your company.

An early action is expected from your side.

Thanking you.


Yours

(Sunil Kumar Khare)