Maruti Suzuki India Ltd — POOR RESPONSE AND DELIVERY INFO

Address:

Bangalore, Karnataka

Dear Sir,
I am Dr.Suresh Somannavar working as a speciality consultant in Karnataka Instititute of Diabetology, Bangalore a prestigious Karnataka government venture.
I would like to bring to your kind attention about the callousness of the Maruti Suzuki and the people involved like dealers and their staff. Till now, I thought you are the best in customer care services and value your present and future customers. I think this has to be evaluated and need to be changed.
I booked the car (SWIFT VXI) in the month of May at Bimal showroom, Whitefield Bangalore and was told that I would receive my car very soon. I planned to gift this car to my wife on her birthday. Do you know was one of the best moments of my life and it was shattered by your dealer and your company. I did inform the company staff about the requirement of vehicle well in advance to this memorable day. But your people so callous and never understood the meaning of love, affection and importance of gifting on the memorable days and I was left with punctured dreams. I had to congratulate you people for destroying our beautiful days. When I was approached them they told there is no vehicle and it will come after some days may be 10 to 15 days. That also not sure...
What is the importance of gifting when it was not available on that memorable day? I had to return with depression.
My wife’s birthday day went without the car gift and after few days again I checked and still there was no sign of car coming. As there was no car either in the showroom or on the way, I made a request to dealer that my previous swift VXI booking to be changed to Dzire LXI. This time I thought I can gift this car to my wife on our wedding anniversary. Dealer told that he will change and on priority he would get the car within that month i.e. during the month of July and he will not disappoint me this time.
I am extremely sorry to say that that my second best memorable day also collapsed by the help of maruti and your staff. Till now i.e. after 3 months also dealer is not sure where is the car either in the factory or on the road or in the air or somewhere.
I don’t know we are in which century. My grandpa used to tell that during the decades of 1940 and 1950 they used to book a scooter and wait for months and then grand scooter will make its appearance.
I am very much disheartened to write you guys that why you don’t want to change the scenario in India even after 70 years.
Worst is your poorly informed dealers, staff and your entire system. Whenever I make a call, your staff will tell that he is not aware or don’t know anything about this delivery. Is it so secret that nobody should know whereabouts of cars or dispatching details?
I sincerely request you to change your attitude and be sensitive towards prospective customers. Otherwise they will never look back at you in future.
Why can’t you be clear-cut in your despatch details? Why you want to keep that so illusive. Be frank that when exactly I would get the car. I don’t like beating around the bush attitude people. Make centralised system and delivery should be very clear to every customer like tracking the couriers in blue dart service. You can give the unique ID number so that customer only can check status of his delivery.
As me or my dealer staff or dealer themselves are not aware of my car status, I feel it is of no use to continue to wait for your car and sacrificing and wasting our good days.
I want to gift this car now to my daughter on her birthday but I am sure you are going to spoil this day as well and break our family. I would be grateful if you return my booking money so that I can buy some other car to gift her and enjoy our better days.
Disheartened and Depressed Customer,
Dr.Suresh Somannavar
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