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marutisuzuki, india — unsatisfied answer
dear siri had one maruti omni from last 3 yrs, in dec.09 i sold it and booked new omni at choghule industries pvt ltd, pune but when i know maruti launches new eeco model , i told dealer to transfer booking towards eeco 7 seater standard , .that time they tell me that i have to bear 5750 against cancellation of invoice,.my first quiestion is , is that official ? that time i agree with them and finalize eeco on 27 jan. 10.and they told me to wait for 1 month for delivery. up to that date i paid 125000 against booking but now at 25 march dealer send letter for their safety , saying estimated time of your vehicle delivery is may be 150 days. i discuss with them and request them by saying , i already in loss by time and by money too, for that you please cancel
my cancellation charges and do the needful. but dealer said this is not in our hand , maruti saying us
my problem is, i have no returns even if i paid Rs.125000 from more than 2 months, and not any help from dealer( as a customer point of view ) please do the needful. thanks
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+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
Maruti Suzuki — Faulty and improper Repair job
Dear SirI had purchased an Esteem Vxi, bearing registration no. MH 13 N 9788 from your True Value outlet in Solapur,Achal Automobiles last yr.
This year in June I had a minor accident of the car and since the car was insured under Maruti Insurance I gave it to the same dealer for repair work.The car was given back to me after one and a half month after making numerous calls and when I received the car back there were many problems like the steering was not balanced ,car stereo was not working which I brought to the notice of concerned person,one Mr. Sachin immediately.I was told to bring the car back and to get the problems rectified.
Now its been about two months and 5-6 visits to the workshop but the central locking and the rear speakers and woofer of Sony Explod make are still not functional.Though they were very much working perfectly when I had given the car for repairing.
The incharge there says that these can not be repaired in their workshop because their mechanics does not know how to repair it and I should get it done from outside.Today I gave the car again to them and they say that the central locking has been repaired but the woofer and rear speakers can not be repaired. I even asked them to get it repaired at their known workshop or give me the address so I can get it repaired but they are not ready to listen.They went on to say that these things were not working when I had given the car for repairing and such damages can not occur at the workshop.Does that imply that I am lying about these things? I am a doctor by profession and need not resort to such cheap tactics.