[Resolved]  Maruti Suzuki India Ltd — colour damaged in my car

Address:

Vadodara, Gujarat

Dear Sir,


First time when i went to maruti dealer at kiran motors, vadodara and
described my problem to Mr. Ketan of continuous damage in color at various
location in the car body. He didn't responded well regarding the issued
and told me that this is the case of acidic bird-dropping. Since, i was
not satisfied with his response and behavior i complained to maruti
customer-care. Very next day of my complain, i received phone call from
the kiran motors and they asked me to meet them to resolve the problem. On
next day i went to kiran motors as called by them and met the Mr. Desai
(manager). He told me that since you have already complained with maruti
customer-care and move ahead o[censored]s, now do whatever you can do...Amazed by
his answer, i told him to now what next. He told that we have already told
you that this problem is due to bird-dropping.
After receipt of your reply, next day i called to ahmedabad and explained
the problem to the concerned person. He told me that he will call the du
pont vendor and he will check the car. As per our discussion next day i
went to kiran motors and shown the colour damage to the du pont person
(Mr. Salim). Without going deep into the matter and by just looking the
color damage he told me that this is the bird-dropping case.
I am not satisfied with the reason given by kiran motors and the du pont
person. I felt that they are having mutual understanding between them to
tell me the same reason of bird-dropping. I feel that this is just because
of my complain to maruti customer-care.
Can you tell me that what kind of bird-dropping can cause this kind of
serious damage to colour. I never seen or heard of colour damage to car
due to bird-dropping. Also, this not the case in which the color damage
happened at one or two places but it is continuously spreading to
different location of car body. I strongely feel that this is the case of
quality of car colour.
I request to maruti, to look into the case to resolve the problem and
satisfactory resolution to me at earliest. In case of non-resolution of
the issue, i may have to take further move ahead to consumer court or so.
Awaiting for you reply on the issue.