[Resolved]  Maruti Suzuki Ltd — Problems with Authorized Service Center, Competant Automobiles

I own a Maruti Gypsy King Hard Top and am a regular customer at Competant Automobiles, Gazipur, New Delhi. Being a Gypsy owner I understand and always allow margin in terms of time, preparedness and lack of skill available at Service Centers for Gypsy repairs. But what I can’t compromise with is quality and integrity.

My last visit to the Service Center (Competant, Gazipur) was yesterday, Feb 4th (Invoice # BR[protected]. I had taken the car for service and some repair work. Like I said earlier, I normally overlook some errors and discrepancies but yesterday my patience was tested to the maximum. Below are a few points which stood out :

1. I was given an estimate of Rs. 3000 and actual bill was for Rs. 4,500. An air filter was replaced without consulting with me over phone. I had this returned as I had got it changed last year.
2. I was given a time for delivery of 5:30 p.m. I called a number of times from 5pm to 6 pm but could not get hold of someone who could tell me if my vehicle would be ready on time. Finally, I was asked to come over at 6 pm and it took more than 45 min to get the final bill for settlement after I reached. I had to go to each counter myself to try and expedite the bill process.
3. Before coming to take the delivery, I had asked if the card machine was working and it was confirmed that it is working. But when I got the final bill and tried to make the payment by card, I was told the machine has stopped working. I had to run to the ATM to withdraw cash. This has happened to me each time I have gone to Competant.
4. Finally, the most disheartening experience was that the problem for which I had gone was not rectified. There seems to be a problem with the clutch and it does not seem to release completely with the pedal. It takes some time to engage even after the clutch pedal has been released fully. I was told at the time of delivery that the problem is rectified and it was due to oil accumulation near the spark plugs (that’s the explanation) for which a few gaskets were replaced. I was not given a test drive and going by past experiences I believed the SA and took him for his word. But on my way back, I noticed that the problem was still exactly the same.
5. Another problem I had reported was that the accelerator travel was not smooth. I was doubtful about the accelerator wire being bad. The SA checked and found the wire to be OK. He recommended SpeedTec Premium Petrol Additive (Rs. 650/-) and said it would take care of the problem. There was no change at all and the problem still remains.

I appreciate the vehicles Maruti makes but I have come to realize that Maruti or its dealers cannot take care of the cars they make and sell.