[Resolved]  Maruti Suzuki — Manufavturing Defect

Address:

Kottayam, Kerala

On 6th of May, 2012, when my father (82 years old) was travelling (not driving) in my car Maruti Suzuki Dzire, all on a sudden the car veered off to one side and hit the boundary wall on the side of the bylane he was travelling in. In this accident, my father hit his head strongly on the roof of the car and nasal bleeding was observed. He had to be rushed to the hospital where he was admitted to ICU. He was found to have bleeding in his brain. He was under observation for 48 hours. Presently he is out of danger but not completely free from problems. The diagnosis was that the car seemed to have a broken tie rod end. The broken tie rod end caused the disconnection between steering wheel and tyre and control was lost. This caused the veering off of the car to one side. The car was bought on 5th August 2010 and had done only around 11000 kms at the time of the accident. It is unbelievable that a new car developed a problem like this which is clearly a manufacturing defect and this definitely points to poor quality control. The accident happened in a bylane and when the speed of the car was very less. Had it been in the main road which was hardly 5 meters away, the result would have been disastrous and could have ended up in fatality.

Details of the vehicle and its purchase

Vehicle Maruti Swift Dzire VDI BS IV
Registration Number KL33B4279
Chassis Number MA3FSEB1S00283199
Engine Number D13A1444705
Month and Year of Manufacture July 2010
Dealer AVG Motors Ltd (W801)
Dealer Address M C Road, Perumthuruthy, Thiruvalla, Kerala 689107
Phone [protected], 2645380
Date of Delivery 5th of August 2010

A complaint was raised with the manufacturer Maruti Suzuki Ltd. via email and the complaint reference with them is Y501-1/W[protected]. To this complaint which was emailed on 15th of May, 2012, Maruti had responded on 16th of May, 2012 itself by acknowledging the receipt of the complaint and assigning the above reference number and saying that their Regional Service Manager at Kochi was being asked to investigate into the matter and to extend necessary assistance. After this, I tried contacting RSM at their Kochi office but for long I was not allowed to get to him. I was told that he was either in a meeting or not available. I want to state here that RSM or anybody he authorized, never bothered to send a reply mail or contact me in this regard even when they were fully aware of the happenings which speaks very low of the so-called very popular Maruti. After finally getting through to the RSM, Kochi, he offered to do an investigation. The investigation concluded that the tie rod got severe damage due to external impact which resulted into said accident. It also said that the cause of said accident is not attributed to any manufacturing defect in the vehicle but due to external hit/source only. It is to be noted that other than this finding, they did not supply any any technical reasons which lead them to such a conclusion and also did not supply any supporting documents/pictures and any other evidence which lead them to arrive at such conclusion. And they closed the complaint. I would request you take appropriate action in this regard and ask the manufacturer to provide proper compensation for the difficulties we were put to.


for Terly George
Terby George
email : [protected]@yahoo.com
Mobile : [protected]
Phone :[protected]