[Resolved]  Maruti Suzuki — Manufacturing defect in Alto not being corrected by Service team even after 2 years of harrassment

Address:

Patiala, Punjab

MANUFACTURING DEFECT
Dated: 28.06.2010

To,
Mr. Shinzo Nakanishi, Managing Director & CEO
Maruti Suzuki India Ltd
Plot No. 1, Nelson Mandela Road, Vasant Kunj
New Delhi – 110070,Tel:[protected]
Fax:[protected] – 46150276

Sub: Request for replacement of defective vehicle

Sir,
First of all, I would like to tell you about myself. I am a middle class man and can afford purchasing a car once in my whole life and I trusted Maruti Suzuki Brand by spending around Rs. 3.00 Lacs.
This is to bring to your notice that I had purchased Maruti-Suzuki Alto car LX BSIII on 16th June 2008, Registration no. PB-11-AK-2585, Engine no. 3533718 from Modern Auto, Ambala, Haryaya.
Problem : Huge vibrations in the whole car between speeds range of 60 to 70 Kms/hr.
Incident : The above mentioned problem was noticed immediately on purchase of the car in June’2008 and was discussed with the service mechanics during First service on 14th August’[protected] Kms to Hira Automobiles, Patiala, Punjab, it was assured that the vibrations would be eliminated after the service as they did the Wheel balancing.
Nothing corrected !!!!
During Second service on 10th December’08 – 5132 Kms, the problem was again explained to Service center Hira Automobiles, Patiala, Punjab, but found unattended after the service and I refused to pick up my car without fixing problem. Then the service Center thoroughly checked the vehicle and declared that the problem is because of Tyres and issued a letter to M/s Chadha, ( JK Tyre dealer in Patiala) for replacement.
“Now another problem started”
M/s Chadha and Engineer of JK Tyre were not accepting the fault of tyres and I made several visits (every alternate day) to their shop to set right the problem. I faced lot of mental harassment because of their behavior on my each visit and you will appreciate the fuel expanses, I have incurred on visits.
After 2 months on 13th Feb’2009, I was successful in my mission and got the tyres replaced from JK Tyres.
The vibration problem was still there even after replacement of tyres.
I was used to contact M/s Chadha Dealer of JK Tyres for problem solving and continuously getting the reply that when the engineer will visit us we will call you.
During IIIrd Service of the car on 15th June’2009 from Hira Automobiles, Patiala, Punjab, I again highlighted the problem but nothing happened except for false assurances.
Further, during my IVth service on 20th April 2010, I again pressurized the service center to correct the problem and they issued another letter for M/s Chadha for replacement of tyres.
Now for the last 2 months, I am regularly visiting M/s Chadha Tyres for solution and every time there is only one reply that JK Engineer is not available.
This is the whole store, how a customer has to suffer after purchasing Maruti Car to set right the manufacturing fault.
Now after 2 years of struggle for correcting the problem, I have finally decided that I will not go to any service center or any Tyre dealer.
Now, I have frustrated too much from the Maruti’s response and decided to lock the car permanently in my garage.
If Maruti really cares about his customers, please replace my car, if does not care then my next step will be taking the legal action on the harassment faced for the last two years.
Expecting your fast response.

Thanks and Regards,

Jatinder Pal Singh,
Mobile : [protected]