[Resolved] Maruti Suzuki — substandard product | |||
I had purchased a Maruti Swift Dzire Vxi on 14th April 2010 from Competent Automobiles, CP, New Delhi On 25th April, 2010 while i was returning from Rewari with my family(my husband & my 6 yrs old daughter), in the running car the car malfunctioning indicator lite up. I parked the car at the side of the road to see what happened. After that i was unable to restart the car. I immediately called up the Maruti on road helpline. There enginer reached the site after 30 minutes & on checking the car he told us that the battery of the car was not charged. It was shocking to know that a mere 11 days old car could give such a problem. The engineer somehow managed to take the car to there Mehrulli workshop with the help of there service battery. We were asked to leave the car in the workshop as the alternator of the car was not working & had to be changed. I, along with my husband & 6 yrs old daughter removed the entire luggage from the car (since we were travelling from an outstation trip) & had to take an auto to reach home at 8.00 pm as no drop facility was provided to us by the workshop people. Next day we received a call from the workshop saying that the alternator & battery has been changed & we can come & pick up our car in the evening. We went & collected our car & brought it home on 26th April, 2010 Next day on 27th April, 2010 we were again unable to start the car in the morning & the engineers were called from the workshop once again, who again took the car to their workshop with the help of their service battery. It is really shocking to see all this. It seems there is no quality control & PDI's being done by such a big company like Maruti-Suzuki. We had bought the car for our convenience but we did not knew that by opting for a company like Maruti we were inviting trouble for ourself. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir/Madam
Iam sorry to say that the product that i have bought from Maruti does not meet the brand standards. i have been using your product since last 10 years. Currently with so many options available in the market but i still bought a Alto Lxi from Kiran motors,Ahmedabad.
From day one i have been feeling small issues comin up with the car.
On the date of delivery the showroom charged me a handsome amount of money for coloring the bumper and side mirror. but it seems it is done from a local garage as the color does not match with the body. after so many followups i have not recieved the driver side mirror till date.
first week while driving i had noticed lot of vibration in the steering and engine making lot of noise. which was rectified.
Later i found of noise coming up from the hatchback door which still not solved. every time i inform the service center they wrap adhesive sticker around the lock which turns out to be more noisy.
Also i can feel the side aircon blowers make noise as if it is not fitted properly.
From day one i have been complaining about the car giving average of 10 km in a litre which is still not solved out. whenever i speak to service center they reply back either i dont know how to drive or it will done after 5000 kms service. unfortunetly my car has been driven till the desired kms and gone to service but no postive signs have been seen in the product
As time passes by iam getting more surprise noises coming in my car. it seems the car has not been assembelled properly.
On 20th August i spoke to customer care about all my concerns and he promised me the car will be taken back 25th for servicing by there has been no one concerned about the same. i feel either Suzuki has started neglecting small car buyers problems or once the product is sold then company does not care for sub standard product sold
I have really heard about the quick response that Maruti customer care offers and iam sure my problems will be solved out.
My car details are
Alto lxi - GJ - 1 - KC - 5195
registered owner - Manmeet Singh Sehgal
Manufacturing month Jan10
I also own below cars in Mumbai
Swift
MH-02-AU-5770
Manmohan singh sehgal
Wagon R
MH-06 AF 2845
Manmohan singh sehgal
Swift VXI
MH-04-DW-3119
Harjeet singh
Swift diesel
MH-04-DN-2686
Goldmine logistics
Manmeet Singh Sehgal
[protected]
Iam sorry to say that the product that i have bought from Maruti does not meet the brand standards. i have been using your product since last 10 years. Currently with so many options available in the market but i still bought a Alto Lxi from Kiran motors,Ahmedabad.
From day one i have been feeling small issues comin up with the car.
On the date of delivery the showroom charged me a handsome amount of money for coloring the bumper and side mirror. but it seems it is done from a local garage as the color does not match with the body. after so many followups i have not recieved the driver side mirror till date.
first week while driving i had noticed lot of vibration in the steering and engine making lot of noise. which was rectified.
Later i found of noise coming up from the hatchback door which still not solved. every time i inform the service center they wrap adhesive sticker around the lock which turns out to be more noisy.
Also i can feel the side aircon blowers make noise as if it is not fitted properly.
From day one i have been complaining about the car giving average of 10 km in a litre which is still not solved out. whenever i speak to service center they reply back either i dont know how to drive or it will done after 5000 kms service. unfortunetly my car has been driven till the desired kms and gone to service but no postive signs have been seen in the product
As time passes by iam getting more surprise noises coming in my car. it seems the car has not been assembelled properly.
On 20th August i spoke to customer care about all my concerns and he promised me the car will be taken back 25th for servicing by there has been no one concerned about the same. i feel either Suzuki has started neglecting small car buyers problems or once the product is sold then company does not care for sub standard product sold
I have really heard about the quick response that Maruti customer care offers and iam sure my problems will be solved out.
My car details are
Alto lxi - GJ - 1 - KC - 5195
registered owner - Manmeet Singh Sehgal
Manufacturing month Jan10
I also own below cars in Mumbai
Swift
MH-02-AU-5770
Manmohan singh sehgal
Wagon R
MH-06 AF 2845
Manmohan singh sehgal
Swift VXI
MH-04-DW-3119
Harjeet singh
Swift diesel
MH-04-DN-2686
Goldmine logistics
Manmeet Singh Sehgal
[protected]
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+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
The email dated dated[protected] seems unattended till date by Maruti Udyag as on date since they have not acknowledges as on date.
We shall be obliged if proper investigation is done at Maruti Service Masters as to why this problem has occurred that to when the Vehicle has run only
833 K M. This seems that there is very poor Quality control at Mfr's end and or there is no quality control which is not proper
We feel that Maruti Udyog should replace the vehicle in question and should replace with the new one as a matter of POOR QUALITY PRODUCT. If such type of product is sold in the market will certainly bring a bad name name
An early reply may please be sent
Thanks & Regards,
The Indure Pvt. Ltd
S M GUPTA
Sr. Vice President
[protected]
From: "CCM" <ccmsales.[protected]@rohanmotors.co.in>
To: <Anurag.[protected]@maruti.co.in>, <wm.[protected]@rohanmotors.co.in>, <ccmws.[protected]@rohanmotors.co.in>
Cc: "RAVI NANDA(IT INCHARGE)" <[protected]@rohanmotors.co.in>, <sanjay.[protected]@rohanmotors.co.in>, "Anuj Sharma" <anuj.[protected]@rohanmotors.co.in>, <sales.[protected]@rohanmotors.co.in>, <[protected]@deseinindure.com>
Date: 06/30/2010 12:29 PM
Subject: Re: EECO Model 2010 Chassis No.133825 and Engine No. 114227 purchase date[protected]
Dear Sir
As per our discussion yesterday the customer needs the immediate response.
Kindly look into the matter at earliest.
Thanks & Regards
Ambreen Khan
(Manager-Customer Care)
Rohan Motors Ltd. Delhi SR
PH:[protected] Extn 1004
Mob:- [protected]
e-mail:- ccmsales.[protected]@rohanmotors.co.in
Website:- www.rohanmotors.in
----- Original Message -----
From: CCM
To: Anurag.[protected]@maruti.co.in ; wm.[protected]@rohanmotors.co.in ; ccmws.[protected]@rohanmotors.co.in
Cc: RAVI NANDA(IT INCHARGE) ; sanjay.[protected]@rohanmotors.co.in ; Anuj Sharma ; sales.[protected]@rohanmotors.co.in
Sent: Tuesday, June 29, 2010 11:01 AM
Subject: Fw: EECO Model 2010 Chassis No.133825 and Engine No. 114227 purchase date[protected]
Dear Sir
Kindly look into the matter, the customer is our corporate client.
Thanks & Regards
Ambreen Khan
(Manager-Customer Care)
Rohan Motors Ltd. Delhi SR
PH:[protected] Extn 1004
Mob:- [protected]
e-mail:- ccmsales.[protected]@rohanmotors.co.in
Website:- www.rohanmotors.in
----- Original Message -----
From: Ashish Rangan
To: SANJAY.[protected]@rohanmotors.co.in
Cc: 'ccm'
Sent: Tuesday, June 29, 2010 10:43 AM
Subject: Fw: EECO Model 2010 Chassis No.133825 and Engine No. 114227 purchase date[protected]
----- Original Message -----
From: [protected]@deseinindure.com
To: sales.[protected]@rohanmotors.co.in
Sent: Tuesday, June 29, 2010 10:29 AM
Subject: EECO Model 2010 Chassis No.133825 and Engine No. 114227 purchase date[protected]
[protected]
URGENT ACTION REQUIRED
M/s Rohan Motors Ltd
New Delhi
Sub :- EECO Model 2010 Chassis No.133825 and Engine No. 114227 purchase date[protected]
Dear sir,
We have purchased 8 Maruti Vehicles on[protected] from your Show Room as below :
1. Alot Vxi 1 No.
2 Zen Estilo Vxi 4 Nos
3 EECO Vxi 3 Nos
This is painful that one (1) EECO bearing registration DL3 CAZ 9120 Model 2010 Chassis No.133825 and Engine No. 114227 and has run only 833 Km.
On[protected] the vehicle started giving abnormal noise and stopped. The under signed contacted Mr. Ashish Rangan over phone who very kindly advised to call Maruti On Road Service on toll Free Number.
The M O S certainly came and given a slip dated[protected] at 7.50 P M copy attached for your ready ref. please, and advised to take the vehicle to Maruti Service Masters with the help of Crane only instead of Towing with the help of any vehicle since this may cause further damage in the Engine.
The Bill No. 2560 dated[protected] of M/s Jagdish Auto Mobile Engineers ( Break Down Service ) is attache here too for reimbursement of the said exp. of Rs. 1500/-
An immediate action is required in this regard
Thanks & Regards,
The Indure Pvt. Ltd.
S M GUPTA
Sr. Vice President