[Resolved] Maruti Suzuki Swift — Lack of service | |
I've bought a Swift VXI (ABS) from kataria automobiles (ahamadabad) in Nov 2008. The Car was running smoothly till I visit DD motors (Dehradun) for the first service of the car. Afterwards the windscreen of the car start producing a noise for which when I complained to DD motors, I was told to visit again to get it fixed. then after 1 month the same thing happened again and I have to visit DD motors for the third time and the service staff (the service advisor) told me that this problem is inherent in swift (I'm afraid that maruti is designing the cars in this way). After second service (which I got done from DD motors, dehradun only) the car ran properly for some time but again the same problem started appearing. Then on oe day the AC of the car went faulty and it stopped cooling on the same time I noticed a light displey on the instrument panel that meant some problem was there with the car. I again rushed to DD motors to get it fixed where I was told that as the car is within warrenty period so it'll be repaired for free but on delivery they said that I have to bear the cost of the gas charging of the AC which occured due to failure that was indiicated by the light on the instrument penal. so if it was the fault of the car itself why should I pay for that and the problem of wind screen noise is still prominent with the car and one of the power window of my car has stopped functioning on its own. I don't know whether it is a product fault or lack of servicing. So, Maruti is advised to look into the matter otherwise if it is a design flaw, it should do the appropriate. thanks. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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+91 11 4678 1000 [New Delhi]
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1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
I had the same issue with my Swift VDI 6 months old. Done 10, 000Kms. So I took the car to the workshop to have a look at 3rd service at Mohali(Punjab). It was a squezing noise. when the car is washed the noise is gone. I checked the dashboard where the clock is on the VDI but to no avail. Service advisor told me that it is coming from the front windscreen as the windscreen locks are not taking the weight of the windscreen and it makes noise when the car crosses from the un even road. They told me this is a known issue and it comes on every 2nd or 3rd swift running on the road. He told me that they have to put the sealent on the locks of the windscreen under the wiper blades and I have to pay for it. I told him that it is under warranty as it is a manufacturing defect. They dont agree and when I told them that I am a CSI A Star customer they said they will do the job for free. They have done the Job very nicely. I have to park the car for atleast 12hrs for the sealent to get dry. I dont have any more issues. If you guys above are facing the same issue then get to the Maruti dealership/workshop and tell them to rectify the problem.