[Resolved]  Maruti Suzuki Swift VDi — Poor Service and support from Maruti

Hi,

I bought my Swift VDI in october 2008. First of all I had to pay 35 K extra to get the car delivered in a reasonable time frame(not month and years of waiting).

Since then I have almost spent most of my Saturdays getting my car fixed.

First my car developed wobbling out of nowhere after second service. But after many visits to DD Motors they could not rectify the problem and did not give any satisfactory answer. I got a tyre checked at a local mechanic, who instantly told me that there is some problem with the tyre. I then used the spare tyre and the problem was rectified. This is the FIRST EXAMPLE OF INEXPERIENCED SERVICE ADVISORS AND TECHNICIANS THAT MARUTI HAS.

Second, the front suspensions started giving some thud like sound when the vehicle goes through a bump. I got this checked from the so called very good MARUTI OWNED SERVICE STATION AT NARAYNA. There they did some fixing and the can ran fine for not more than 2 days. I went there many times and they could not find the cause and obviously could not solve it. This is the SECOND EXAMPLE OF INEXPERIENCED SERVICE ADVISORS AND TECHNICIANS THAT MARUTI HAS EVEN IN THE SERVICE STATIONS THAT MARUTI OWNS.

Third, I recently gor my car serviced from Magic Auto last weekend. There the service advisor told me that maruti recommends a complete oil and filters change at 20, 000 kms, which costs around 6000/-. For the sake of my car I spent around 8000/- on the fourth service. I also showed the suspension problem, which (as mentioned by the service advisor) they fixed. It has been only a week and my car's performance, acceleration has gone back to the level of a car that has its service long overdue. The suspension is giving the same sound again.This is the THIRD EXAMPLE OF INEXPERIENCED SERVICE ADVISORS AND TECHNICIANS THAT MARUTI HAS AND THAT THE COMPANY IS INTERESTED MORE IN MONEY MADE ON AFTER SALES PART RATHER THAN CUSTOMER SATISFACTION.

on top of it, I will have to waste some more time on getting the tire replaced from JKTyre myself.

I think Maruti does not know that customers buy vehicles to make their life better, but my recent experience had made my life worse. I should have stuck to some other OEM rather than Maruti.

If anybody has any email id/phone no. of some body in Maruti Customer Care (preferably some body from suzuki, who cares about customers), kindly provide me.

And if by mistake anyMaruti Official takes some time of their "busy schedules" then kindly do the needful.

Tarun Kalra
([protected])
Swift VDI
Sunlight Copper.