[Resolved]  Maruti Suzuki - Wagon R Duo LXi — Delay in delivery / Payment anomalies

Dear Sir,

My wife booked a Wagon R Duo (LXi) on 06 Jan 08, with M/S Fortpoint Automotive Pvt Ltd., Ghodbunder road, Thane (W) (Tele[protected], paying a cash advance of Rs.25,000/-. The invoiced price (on Road) promised to us was about Rs.4,41,000/-.

In addition we also traded in our Maruti 800 with True Value at a cost of Rs.70,000/- (including Rs.15,000/- loyalty bonus). There was also a cash discount of Rs.5000/- which was to be passed on to us.

We opted for finance from ICICI and an amount of Rs.2,90,000/- was disbursed to the dealer by end of jan 08. The total payment now with the dealer was Rs. 3,90,000/-. The balance now payable to the dealer was only Rs.51,000/- (approximately) payable at the time of final delivery and billing.

Then we were intimated that there was an inordinate delay in delivery of vehicle from Maruti owing to some short fall in LPG kits, or the likes. The dealer reps kept silent on the issue and did not interact with us in any manner, until mid feb when we got after them for some positive response.

Now, when we were asked to take delivery of the veh in first week of march, we were told that the veh had not been sent for registration for want of balance payment. This had not been intimated to us when we submitted all relevant documents to the dealer. Lust a case of lethargy on part of the dealer.

The final amount to be billed had surprisingly increased to Rs.4,44,000/- odd, a good three thousand more. On being questioned the dealer rep informed us about rate increase by Maruti which had been passed on to us. On the other hand, as of date when the vehicle has not been finally billed, Maruti has also cut costs on account excise duty concessions, which apparently has not been passed on to us by the dealer.

Now, the dealer is sitting on virtually Rs. 4 Lacs of our money without paying any interest, has not delivered us the vehicle and is not passing on any benefits to us whatsoever. Effectively, he is cheating us blatantly.

In the light of the above, I seek advise in the matter as to how do I get my entitlement, and some clarity on my rights as a consumer. Thanking you,

Yours sincerely, Sundeep Chetty (Mob [protected])