[Resolved]  Maruti Suzuki - Zen Estilo VXi — Manufacturing defect leading to loss: Inability of service centre in handling the problem

I am Anupam Kumar Jain owner of Maruti Suzuki - Zen Estilo VXI Aug. 2007 model no UP 16Q 8413. My car is sold and serviced by Rohan Motors, Greater Noida.
I detected problem in stearing and front Axle/Suspension just after 3000 K.M. of run. Service centre kept on doing wheel balancing and alignment instead of finding out the root cause of the problem. Vehicle is running on best roads of India still tyres have completely worn out in just 30000 k.m. Report of service centre authorities is to change all tyres.
I have been continuously complaining for bubbling, sound at the time of applyinh breaks etc. and visiting service centre averaging one visit per 1000 k.m. Stearing rod was changed and work on front suspension have been done under warranty but main problem has not been resolved leading to troublesome driving and loss of 4 tyres in just 30000 k.m. Further, frequent visit to service centre is not only wastage of time and money but a cause of irritation also.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet


i have also the same problem with my zen estilo LXi model 2009. Within 7000 Km both front tyres were worn out badly. Service center told me that the problem with wheel alignment.But two times i have done the wheel alignment. Let it be any thing, i have complained to maruti and they have changed front left tyre, which was badly worn out. On 50-50 basis, i have paid 50 %of tyre price. still all tyre are on close observation, because there may be problem with other part of the car.

Maruti Suzuki Zen Estilo Vxi — Manufacturing Defect

I purchased Zen Estillo Vxi from Chowgule Industries Ltd and found that Plastic attached to Co-Driver's seat is not fitted properly. I asked them to rectify the same and they did it temporarily and assured that everything will be done at the time of first servicing.

Now the plastic part has come out and it is not getting fitted as suggested by one of the Maruti Authorised Service stations because out of two screws inside, one has been broken.

Please get the same rectified on priority.

Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    Maruti Suzuki India
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View Full Information