GM : Mr. Sandesh Dughad
CEO Mr. Rakesh
MD : Mr. Sandeep Bafna

I purchased a vehicle from Maruti True value Fortpoint Thane in 3rd week of March 2008. At the time of purchase Maruti True Value agreed for a number of pending works to be completed. I made the payment through DD. After receipt of payment they promised to deliver vehicle on same day. I waited there for 4 hours but I got the answer take the deliver as it is and somebody will pick the vehicle from my house and do the needful. I agreed. After 3 days I once again requested but no response. I tried to contact GM of company, CEO of Company and MD of company. Unfortunately nobody was available. The Sect Mr. Sachin Pai said that Mr. Sandeep Bafna is a big man and he will revert back in the evening.Then through maruti true value head office I took the delivery after 7 days. Thanks to Maruti True value HO

The story does not end here, I was promised that necessary papers are already processed and I will get papers by 3rd week of April08. In last week of April 08 I once again reminded the Thane Maruti True value regarding documents for the vehicle. They promised next week. In next week they said another 7 days. Italked to their CEO. He said that he will revert in 15 minutes. But somebody else called and informed that it is not there mistake and they will give papers in another 7 days.

I keep on trying. Today ie[protected] I once again personally visited their office but I got one more committment from the CEO after I refused to talk to other people.

I request Maruti to appoint more responsible people in handling cutomer.

Few observations worth noting

1) After sales is over and DD is received the cutomer becomes unwanted.
2) GM (the person who sold the vehicle) is on leave for 3+3weeks after sale.
3) No responsibile person available to talk in the office.
4) Autocratic approach.
5)Staff changed with in 1 month thus you have to tell your story again and again.
6) No feedback system on customer compliance.
7) Even Maruti True Value HO has not bothered o check after a month or so whether customer is satisfied after gone through such a trauma.

I request the authorities to take this up with maruti Company and resolve the situation.

Vikas Chandran Jain
Mobile No [protected]
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  5 CommentsShareTweet


I fully endorse Mr. Vikas Chandran Jain view .

As with his case, I purchased a Maruti True Value Car from M/s Fort Point Thane, on 6th August 2008 for my father. After full payment, the Company agreed to deliver the papers within 10 days, but did not do so. Since I stay abroad and had to to leave for resuming work, my father had a regular follow-up with M/s Fort Point, Thane for the car papers. Ultimately, the Car Registration book minus the Insurance papers were handed over to my father only by 5th September 2008. Regarding the Insurance papers, the company vaguely responded every time by saying that it is being processed and is expected in a week's time. This is, inspite of personally telling the staff at Fort Point to help my father as being elderly, he may not be able to follow-up in person.
Till date ( 05th October 2008 ) the Insurance papers have not been given. I wonder how one can transfer the car registration to another without the simultaneous insurance transfer.
Could anyone please guide.
I was about to go for one ! jus' wanna know whether this is peculiar with Thane MTV or everywhere else, as i was planning to pick one at Bangalore?
Perfect observation about Fortpoint, probably true for other true value as well. but fortpoint experience i have also gone through
Dear Mr. Jain,

On Behalf of Fortpoint, we would like to apologize for the inconvenience caused to you. Has your query been addressed or should you have any further feedback please write back with your details on on [protected] We will have someone from our end to connect with you.

Regrets once again for the inconvenience caused to you and your family.

Sincere Regards,

FortPoint Spokesperson.
Dr vinita,
I am suprise that true value have so many complain.same has happened to me as with mr jain.sir can we file consumer case against them.
Please call [protected], [protected]

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