[Resolved] Maruti Udyog Limited — Bad repair service done by Maruti Authorize service center! | |
To, Managing Director, Maruti Suzuki Udyog, India. Subject: Complaint against Bobb Motors Authorized Service Station, Firozpur. Sir I am a regular customer of your brand since 1997. first I use your maruti omni & after that I use your maruti 800, and now I am using your maruti zen . in the last 10 years I am satisfied by your service. But now I am sorry to say that some of crumpet persons are entered in your group like Bobb Motors, Moga Road, Near BSF Headquarter, Firozpur Cantt in the state of Punjab. On the day of 8-9-07 some salesman com to at my door and give me the schem for servicing for my car in just Rs.399/- for 8 times free service. I am impressed by the salesman so I bye the same. When I get the first service by the bobb moters he will create a bill of Rs. 940/-(nine hundred & forty only). In this bill he will add Rs. 30/- (Rs. thirty only) for break oil & Rs. 125/-(Rs. One hundred &twenty five only) for weight & Rs. 50/- (Rs. Fifty only) for camber adjustment. Sir These are the false additions in my bill because on the day of 14-10-07 I fill the brake oil in my car & sir on the day of 6-10-07 I change my cars front pair of tyre at that time I alien & balanced all the five tyre of my car and I know that no nead to adjust my car’s chamber. When I toke with the owner (Mr. Ashok kumar- Bobby) for this he said “ Humney to kiya hai ye kam aur hum to iskey paisey bhi lenge. Humey atey hai pesey nikalwany” after the argument I pay the full amount of the bill. After that when I request to give back to me the changed parts of my car to me he refused and said the old parts are our property and no any of them give to me. After that when I start my car the parking lights are not in working hear I tell you these are in working condition when I give my car to the work shop. The owner say to my “kal lana aaj humara electition nahi hai” . Sir after a day I am again visited to the workshop but the same problem is not settled down. Sir I visit in the workshop four times but the owner are said to me today (the[protected] that no elicitation we have. After gatting the harassment I registered a complaint against the owner in police station & if they are not satisfied me then I have knock the door of consumer court I am sorry to say that those people who are not provided the basic facility in there workshop how can you certified them. In this workshop no room or space to sitting for customers & no vacuum cleaner for cars. No trained foreman or mechanics. No required staff . Sir, I think if these type of authoresses service station age exist for a long time then your permanent costumers are not associate with you forever. Yours old costumer Vikash Grover ES 29/171, Malwal Road, Firozpur City. Pb [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I have booked one SX4, VXI model car of mettalic clear beige colour with your authorised dealerM/S Premsons Motor Udyog Pvt. Ltd on 21/01/2008by making a advancepayment of Rs.75000 vide account paying cheque against which a rreceipt was issued on 23/01/2008 At the time of booking I was assured that the car shall be delivered within eight days but till date the car has not been delivered to me and the dealer is not in a position to say as to by when the car shall be delivered. In the mean time the dealer has informed me that the car prices has also enhanced which I shall have to bear inspite of the fact that I has booked the car several days back. I have on the assurance of the dealer already sold off my old car and am presently without a car. I am a lawyer by proffession and am facing undue harassment. The dealer is also not providing me with a spare car.please look into the matter and infom me as to by when I shall get the delivary of my car.
Reply
Dear Sir,
Myself Brahm Swaroop Rajal. I am an Editor of “Vishwakarma Doot” Newspaper, its publishing since 1994 from Ambala City. And I am the royal customer of Maruti Suzuki since 1999. I have purchase 2 new vehicles from Modern Automobiles in last 10 years.
On date 2 July 2009 a Maruti Sales Executive Name Rahul Sharma came in my office at 5.00 pm and demonstrate about the Model Astar. He produced me a Test Ride of this vehicle on 6.00 pm.. and after that he and Mr. Dikshit Jagota (EDP Incharge) and other three executives put me on pressure to book this vehicle right now. And I give them Rs. 5000/- in cash and a cheque of Rs. One Lac. Even on that time I was totally confused. And Mr. Dikshit give me his visiting card as the receipt of Rs. 5, 000/- with the signature on its back. And ensure me that they will present my cheque in bank after my permission.
And in the morning dated 3 July 2009, A man Mr. Kamlesh (ASM) came in my office to demonstrate about Astar from your other Dealer in Ambala M/s Eakansh Wheels. And he offered me better options and schemes on that vehicle. And than I asked to Mr. Rahul about those options and rebates but they can’t afford that. That’s why I cancelled my booking on same day.
Even I already cancelled my booking till they produced my cheque in Bank (which was not cleared).
From the day I cancelled that booking, I give many reminders to Mr. Rahul Sharma but every time he was not in Showroom and ever time he said that he is calling me back. Than I personally visited in Modern Automobiles. But there was no higher authority present in showroom to talk with me. So I retuned back.
After that day I am giving them daily reminder to return back my money and cheque. But they are always ignoring me. Than I called on[protected] and there I told all about this episode to Mr. Shalain (Shalam) and he gave me a number of Higher Authorities in Punchkula[protected]. And I called on this number 3 times from the day I got this number but every time they ask my name and phone number and ensure to call me back but till now the result is a BIG ZERO.
One the other side after the cancellation of booking in Modern Automobiles. I purchased that Car from other dealer M/s Eakansh wheels on dated 5 July 2009. and they delivered my car at my home with Temp. Number and Insurance papers only. (without no other paper i.e. Invoice/Bill/Warranty of the vehicle).
Now a new story is this that I have not received my bill till this date I am writing you this letter. Due to that reason I can’t take my registration number from Motor Vehicle Authority. And any time I can be Punished or Fined coz of without registration number.
Please show me the way …. What I can do in both matters (stories) I written above…
[BRAHM SWAROOP RAJAL]
EDITOR
VISHAWKARMA DOOT NEWSPAPER
100-F, PREET NAGAR, AMBALA CITY
TEL.[protected], 2553687 O. 2551623 R.
CELL : (0) [protected]
Myself Brahm Swaroop Rajal. I am an Editor of “Vishwakarma Doot” Newspaper, its publishing since 1994 from Ambala City. And I am the royal customer of Maruti Suzuki since 1999. I have purchase 2 new vehicles from Modern Automobiles in last 10 years.
On date 2 July 2009 a Maruti Sales Executive Name Rahul Sharma came in my office at 5.00 pm and demonstrate about the Model Astar. He produced me a Test Ride of this vehicle on 6.00 pm.. and after that he and Mr. Dikshit Jagota (EDP Incharge) and other three executives put me on pressure to book this vehicle right now. And I give them Rs. 5000/- in cash and a cheque of Rs. One Lac. Even on that time I was totally confused. And Mr. Dikshit give me his visiting card as the receipt of Rs. 5, 000/- with the signature on its back. And ensure me that they will present my cheque in bank after my permission.
And in the morning dated 3 July 2009, A man Mr. Kamlesh (ASM) came in my office to demonstrate about Astar from your other Dealer in Ambala M/s Eakansh Wheels. And he offered me better options and schemes on that vehicle. And than I asked to Mr. Rahul about those options and rebates but they can’t afford that. That’s why I cancelled my booking on same day.
Even I already cancelled my booking till they produced my cheque in Bank (which was not cleared).
From the day I cancelled that booking, I give many reminders to Mr. Rahul Sharma but every time he was not in Showroom and ever time he said that he is calling me back. Than I personally visited in Modern Automobiles. But there was no higher authority present in showroom to talk with me. So I retuned back.
After that day I am giving them daily reminder to return back my money and cheque. But they are always ignoring me. Than I called on[protected] and there I told all about this episode to Mr. Shalain (Shalam) and he gave me a number of Higher Authorities in Punchkula[protected]. And I called on this number 3 times from the day I got this number but every time they ask my name and phone number and ensure to call me back but till now the result is a BIG ZERO.
One the other side after the cancellation of booking in Modern Automobiles. I purchased that Car from other dealer M/s Eakansh wheels on dated 5 July 2009. and they delivered my car at my home with Temp. Number and Insurance papers only. (without no other paper i.e. Invoice/Bill/Warranty of the vehicle).
Now a new story is this that I have not received my bill till this date I am writing you this letter. Due to that reason I can’t take my registration number from Motor Vehicle Authority. And any time I can be Punished or Fined coz of without registration number.
Please show me the way …. What I can do in both matters (stories) I written above…
[BRAHM SWAROOP RAJAL]
EDITOR
VISHAWKARMA DOOT NEWSPAPER
100-F, PREET NAGAR, AMBALA CITY
TEL.[protected], 2553687 O. 2551623 R.
CELL : (0) [protected]
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