[Resolved]  Maruti Udyog Limited — POOR AVARAGE

Dr.Thomas Abraham,
Professor (Agronomy)
House No. 28-A, Sam Higginbotom Institute for Agriculture, Technology and Science (SHIATS) – Deemed University Campus,
[formerly Allahabad Agricultural Institute]
Allahabad – 211 007
UTTAR PRADESH
Phone:[protected]R); [protected] (C)
Email: thomas.[protected]@gmail.com
08.07.2011
To,

Advisor Engineering
Maruti Udyog Limited,
Gurgaon,
Haryana – 122 015

Ref: i. Zen Lx; 2004 model; Chassis No. 804456; Engine No.
313583; purchased 01.12.2004
ii. Registration No. UP 70 AE 6980
Sub: No improvement in Vehicle Mileage despite years of
promises, reg.,

Sir,
Greetings! With reference to the above, I would like to draw your kind attention to the following:
1. One of the reasons of purchasing the Zen Lx model was its fairly attractive Mileage, recommended by experienced owners.
2. I have been servicing the Vehicle at your authorized Service Stations – Amitdeep Motors (workshop of the showroom) & Kay Cee Automobiles, Allahabad. Moreover, from the time of purchase, for all these successive years, I am adopting every precaution recommended in the Owner’s Manual.
3. However, I have not observed any improvement in the Mileage of the Vehicle, despite each year’s promise from your so called ‘Authorized Service Station’ that the same will improve ‘henceforth in the current year’! Perhaps, I believe these Service Stations are ill-equipped to do anything tangible and lasting!
4. In recent years the fuel prices have sky-rocketed and though I have run just about 40000 KMs, it is indeed disappointing that at times the Vehicle is giving just about 10 or 12 KM per litre of petrol.
5. I feel dejected and in fact, have not gone for the last servicing.

I approach you with the hope that you will make necessary arrangements for a reliable ‘Authorized Service Station’ to look into this matter and ensure that I will get a satisfactory and resilient respite at your earliest convenience.
May I thank you in anticipation of an early solution from you.

Yours faithfully,

(Thomas Abraham)