[Resolved]  Maruti Udyog Limited — bad service by authorised dealer

Dear Sir,

First I would like to introduce myself; I am Kailash Mudliar working with well known electronic retail company as commercial head for m.p.

I have purchased Maruti omni one year back on 31.07.07 from your dealer Patel Motors and felt very proud to become a member of MARUTI FAMILY; now I am forced to make complaint, since I am not satisfied with the service provided by the Dealer in last one month; they are well in reminding to the customer for the due dates for servicing & insurance. But the service which they are providing is very pathetic.

Since my third servicing was due so I had given my vehicle to Patel motors on 26.07.08 for just routine servicing. When I had taken the delivery of the vehicle I noticed that the door of driver side is not locking properly which I informed to the dealer, to rectify the problem the dealer had sent there technician to my residence; he has bent the door with hands and informed me that the problem has been rectified and I also felt that time the door was looking properly, but when I went for drive I noticed that the problem is still there which once again I informed to the dealer.

Again on 13.08.08 when I had given vehicle for washing, I informed the service supervisor to check the problem, but when I went to service center in the evening to take the delivery of the vehicle I found that the problem was not rectified and even not attended, when I enquired with the service supervisor then only he called a mechanic to rectify the problem, immediately mechanic brought hammer and started hammering on small iron rod provided on body of the vehicle to look the door without observing what is the actual problem, PLEASE TELL ME CAN CUSTOMER WILL TOLERATE THIS, when he could not rectify the problem I had been told to take the vehicle to body shop.

When I refused to go to body shop alone, the service supervisor accompanied with me, again there also the person who was attending my vehicle started twisting / bending the door without observing the reason, when he was just trying all this I observed that the driver seat was getting jerks when the door is pushed to lock, this I have informed to the person and very surprised that driver seat was not properly fixed due to which the door was not getting properly locked. Since so many experiments have been made with the door still the door is not getting properly locked.

Further on 31.08.08 when I have inserted the key to start the vehicle, I shocked when I noticed that the battery was totally discharged, immediately I called the authorized Exide service center to check the battery and he informed me that the cell of the battery is totally dry and might not be recovered. I GOT SURPRISED HOW THE CELLS CAN BE DRY WHITHIN A MONTH AS THE LAST SERVICING WAS DONE ON 26.07.08., when I confirmed with the dealer whether they do the inspection of the battery in routine free service as per the free service book or not, he confirmed me that the same is being inspected and in the counter of the third service coupon it is marked as checked, when it is checked on 26.07.08 how it can be dry in 36 days.


DUE TO THE NEGLIGENCE OF THE DEALER THE BATTERY GOT DAMAGED AND COULD NOT BE RECOVERED EVEN AFTER 24 HOURS PUTTING IT ON PROPER CHARGING, IS THIS TYPE OF FREE SERVICE BEING PROVIDED BY MARUTI UDYOG LTD, CAN YOU TELL ME WHO WILL BEAR THE LOSS?

Now I have doubt whether the dealer has changed / filled or not the engine oil, Break oil, front wheel bush for which they have charged amount from me during the free service check up.

This I had informed on your help line[protected] on 31.08.08 itself but not received any response from Maruti Udyog ltd.

Since I am also from service company I know very well how important is single customer also & how we can satisfy the loyal customer.

Thanks,




Kailash Mudliar
Shri – Niwas
4 Ravindra Nagar
Indore
Mob.No. [protected]

Dear Sir,

I recently purchased a brand new Wagon R VXi from Navnit Motors, Thane-Maharashtra.

I went with the Sales Representative Mr Premnath Dalvi who took me to the Godown where my car was present.

While driving the car to my home itself Mr Premnath told me that there was some noise coming from the front-left of the car.I was told that the problem is minor and it will go away eventually as I use the car.

I told him that this is unacceptable and instead of bringing the car back to the shop, my car got delivered and I was told by Mr Premnath that he will let know of this problem in the showroom.


I later followed up with Mr Premnath and asked to arrange for the Car to be picked up and taken to their workshop for rectification of the problem BUT I was told a Driver could not be arranged.


Finally after frustration I took this matter to the higher ups from Navnit Motors. They then arranged for my car to be picked up on 7th Oct 2008.

They could reproduce the problem on the 7th of Oct 2008 but were not able to fix it on that day, as the problem was deep rooted.

Now they are trying to Fix the problem which should never have occured in the first place in a Brand New Car and I will end up getting a USED repaired car for the cost of a BRAND NEW ONE.

This shows how pathetically the delars operate.

I wish to lodge a complanit against Navnit Motors to have sold a Brand New Car which turned out to be Defective.

This goes on to show how poorly they inspect the Car prior to selling them to Customers.

I sincerely request you to take action against such dealers, so that no customer suffers who spends all his hard earned money on buying a car.


Thanks & Regards,
Vijay.

Dear Sir

my above mentioned car picked up by your company rep on 7th March 2009 at 10.30am as per instructions of Ms Manju, COMPETENT, GAZIPUR, Delhi, i was assured to get return the vechicle on same day but i never had any info till evening.I releasized at 6pm and tried to contact on the numbers but no reply, which has given at lot trouble to me, kindly look into the matter urgently.
regards
ashvanikumar, f-218 C, LAXMI NAGAR, DELHI 92
mob no [protected]

Complane for steeling of pen drive from my car Atlo lxi on 8th march 2009.