[Resolved] Maruti Udyog Ltd — Unsatisfactory performance of your Authorised Dealer M/s Ganapati Motors, Bhilai | |
With this letter, I would like to bring to your kind notice that, recently I have purchased Wagon – R – Duo from your authorised dealer M/s Ganapati Motors, Bhilai. The vehicle was booked for “Dhanteras of this Diwali”. At that time, Maruti has launched the scheme with Bonanza offer “Scratch & Win”. Now at the time of delivery of vehicle, the treatment I got from your dealer, I felt cheated by your dealer. Hence I am communicating this to your good self as it ultimately affect the credential earned by Maruti. The details of transactions made through dealer as appended below in chronological order – 1. When I enquired to buy a Wagon R from said dealer, M/s Ganapati Motors, Bhilai, I was asked to deposit Rs. 10,000 advance (Accordingly I deposited advance, Receipt No. 13289, Dt. 19.09.2009) and assured that the vehicle will be delivered within 30 days with scheme available. But the vehicle was not delivered to me in time. 2. When I contacted them, M/s Ganapati Motors again asked me to deposit 100 % amount in advance and requested me to opt another colour, with a commitment that, vehicle will be delivered on Dhanteras / Diwali and the scheme launched by the company will be passed on to me. Accordingly I deposited balance amount of Rs. 3,92,750, vide receipt no. 13853, Dt. 07.10.2009. Copy of receipt and commitment checklist is attached herewith for your kind perusal. Your dealer M/s Ganapati Motors, Bhilai failed to meet the commitment and did not deliver the vehicle on the auspicious occasion of Dhanteras / Diwali or even in Tulsi Ekadasi. On 14th Nov, Saturday, M/s Ganapati Motors, Bhilai communicated me that, vehicle has arrived. Accordingly I visited to dealer on 16th to take delivery of vehicle. At the time of delivery, dealer refused to pass on scratch & Win offer under promotional scheme to me. Then undersigned showed the papers in which dealer committed to pass on the scheme and I asked him to return the full payment of the vehicle. Then only dealer allowed me to use scratch & Win offer. But at the same time my coupon was not considered for Bumper draw and the same was thrown in the Dust-Bin, Thus I am deprived by your dealer from the scheme launched by the company and I felt that I am cheated by Maruti Udyog. I will request your honour to please look in to the matter and reply within 10 days, otherwise I will be forced to take legal action. Thanking You, K.K. Hardel 597/14, Street no. 7A, Ashish Nagar (East) Risali, Bhilai, (Chhattisgarh) - 490006 Mobile : +91-[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
I got my Maruti Wagon R UP 14 AL 5358 serviced on 05/02/2010 from [B]ST Track Auto Care Limited, A- 31, Sector 63, Noida Ghaziabad. It was a Paid Service. According to their checks and limitations they did the servicing. I am surprised to say that my vehicle has not even run for 25, 000 Km and clutch bearing, clutch release, clutch cover and bearing cable have been changed/ replaced.
I am afraid these charges should not be levied from me because my vehicle has not even moved for 50, 000 Km from the date of purchase. I feel if the clutch and accessories have reached up to the condition of replacement, then it is a quality problem on company's part and I should be returned with the charges which have been levied from me vide Cash Memo No. BC 09006245 and Job Card No.JC 09006557 dated 05/02/2010.
Please look into the matter before it takes the shape of litigation in Consumer Court.
V K Tomar,
K- 75, Pratap Vihar,
Ghaziabad (U.P.)
Ph. [protected]/[protected]
I am afraid these charges should not be levied from me because my vehicle has not even moved for 50, 000 Km from the date of purchase. I feel if the clutch and accessories have reached up to the condition of replacement, then it is a quality problem on company's part and I should be returned with the charges which have been levied from me vide Cash Memo No. BC 09006245 and Job Card No.JC 09006557 dated 05/02/2010.
Please look into the matter before it takes the shape of litigation in Consumer Court.
V K Tomar,
K- 75, Pratap Vihar,
Ghaziabad (U.P.)
Ph. [protected]/[protected]
By Speed Post/Fax
To
The General Manager
Competent Automobiles Co. Ltd.
Plot No.3, Gazipur,
Delhi-110096
Sub. Regarding CNG Kit in Wagnor-R LXI BS Maruti Car bearing No. DL2CAK4580.
Sir,
Sir, I had purchased from your company one Wagnor-R LXI BS Maruti Car on 20.4.2009 with Registration No. DL2CAK4580, Chassis No.MA3EED81S00789319, Engine No. 4613955, CNG Kit No.21101447, Cylinder No. [protected]. Since we wish to use of CNG in our car, I requested my husband to register CNG kit in my permit with authority No.2, IP Estate, New Delhi-110002. Accordingly my husband went to the Authority concerned last month for registration of CNG kit. The concerned officer of the authority examined the papers and raised an objection that the cylinder is that of M/s Everest Kanto Cylinder Limited, but the tax invoice has been given by Medical Engineers (India) Limited. They have asked for the tax invoice of the cylinder from Everest Kanto Cylinder Limited. In case Medical Engineers (India) Limited has been authorised to issue the tax invoice by M/s Everest Kanto Cylinder Limited, a copy of their authority letter authorizing Medical Engineers (India) Limited for issue of tax invoice on behalf of M/s Everest Kanto Cylinder Limited may please be supplied to me for satisfying the authority concerned. If Medical Engineers (India) Limited is not authorized for the purpose then a revised tax invoice on the letter pad of M/s Everest Kanto Cylinder Limited may kindly be arranged in place of tax invoice No. 0113/09-10 dated 13.4.2009 issued by Medical Engineers (India) Limited.
They have also asked a certificate from your company that all parts in our car are original and genuine and if any damage due to CNG kit happens, it will be the responsibility of Competent Automobiles Co. Ltd.
We are therefore requested to kindly provide the above two documents to me within ten days from the date of receipt of this letter. You are aware that I cannot make use of CNG without registration, it is very necessary to provide the above information for the registration of CNG. In case the above information is not received in the said, I will have no option but to knock the door of court of law.
In this connection, my husband has been pursuing your company for the above purpose for the last one month on telephone but all in vain.
Thanking you,
Yours sincerely,
(Poonam)
R/o D-175, D-Block,
Dated: 31.3.2010
Ganga Vihar,
Delhi-110094
To
The General Manager
Competent Automobiles Co. Ltd.
Plot No.3, Gazipur,
Delhi-110096
Sub. Regarding CNG Kit in Wagnor-R LXI BS Maruti Car bearing No. DL2CAK4580.
Sir,
Sir, I had purchased from your company one Wagnor-R LXI BS Maruti Car on 20.4.2009 with Registration No. DL2CAK4580, Chassis No.MA3EED81S00789319, Engine No. 4613955, CNG Kit No.21101447, Cylinder No. [protected]. Since we wish to use of CNG in our car, I requested my husband to register CNG kit in my permit with authority No.2, IP Estate, New Delhi-110002. Accordingly my husband went to the Authority concerned last month for registration of CNG kit. The concerned officer of the authority examined the papers and raised an objection that the cylinder is that of M/s Everest Kanto Cylinder Limited, but the tax invoice has been given by Medical Engineers (India) Limited. They have asked for the tax invoice of the cylinder from Everest Kanto Cylinder Limited. In case Medical Engineers (India) Limited has been authorised to issue the tax invoice by M/s Everest Kanto Cylinder Limited, a copy of their authority letter authorizing Medical Engineers (India) Limited for issue of tax invoice on behalf of M/s Everest Kanto Cylinder Limited may please be supplied to me for satisfying the authority concerned. If Medical Engineers (India) Limited is not authorized for the purpose then a revised tax invoice on the letter pad of M/s Everest Kanto Cylinder Limited may kindly be arranged in place of tax invoice No. 0113/09-10 dated 13.4.2009 issued by Medical Engineers (India) Limited.
They have also asked a certificate from your company that all parts in our car are original and genuine and if any damage due to CNG kit happens, it will be the responsibility of Competent Automobiles Co. Ltd.
We are therefore requested to kindly provide the above two documents to me within ten days from the date of receipt of this letter. You are aware that I cannot make use of CNG without registration, it is very necessary to provide the above information for the registration of CNG. In case the above information is not received in the said, I will have no option but to knock the door of court of law.
In this connection, my husband has been pursuing your company for the above purpose for the last one month on telephone but all in vain.
Thanking you,
Yours sincerely,
(Poonam)
R/o D-175, D-Block,
Dated: 31.3.2010
Ganga Vihar,
Delhi-110094
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1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
Can any body suggest what should I do?