[Resolved]  Maruti Udyog Ltd — Service

i own a wagon R - HR 03 F 4488 which i usually get serviced and repaired at Berkeley Chandigarh. My experience during my last 3/4 visits has been very bad. i was just ignoring the casual approach of the staff. But on saturday, 23.04.11, it crossed all limits and ignoring the casual behaviour of the staff for many a time cost me very dearly.

i gave my car for lower body noise (the costly part was changed and charged) and breaking noise which should have been corrected during my earlier visits.

Concerns:

1. Wheel caps of front wheels were not cleaned after repair, these were extremely dirty.
2. There have been 2 types of mats in my car - black one and transparent one. 2 Black ones were torn and moreover, mats were not kept in proper fashion during back delivery of the car.
3. Why the costly part for lower body noise was not replaced during earlier visits?
4. Breaking noise still exists.

Is the customer supposed to tell Berkeley staff how to behave and what precautions shall be taken before back delivery?

Is there someone in MUL who can take care of such authorized dealer centers?

There is lot of anguish, pls stop deterioration.

Thanks and Regards
__________________
Devender
M:[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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I serviced my car in Popular service centre in Palakkad.
And my friend in Thrissur. From the bill I could understand that the bill amount is different for the same work. Please see the difference.
Popular vehicles :1174.00 [Cash memo no.BC10000781]
B.R.D Car World :980.00 [Cash memo no.BC10001823] (attached copy of the bill)
Kindly make notice it and solve the problem.
SIR,
My name is alok kumar rohit from bhopal madhya pradesh. I want to inform u that i was going to maruti car dealer that is mycar (bhopal) Pvt Ltd which is suitated in 2, malviya nagar old vidhan sabha bhopal-03 but i dont have find any response from that side even they are just tell me to give call back but they never call me back.So it is a very poor service of dealer. Now i am going to buy a car of another company. My email id is [protected]@gmail.com
To,
The General Manger
Maruti Udyog Ltd.


sir,
I have purchase a maruti suzuki Alto (Lxi), from Rohan Motors Noida, Vide Vehicle No.-UP16AA2954, in the name of miss Shailja Dixit, on dated- 30.05.2010,
with reference to the above said vehicle first service requirement, I have contact with car Rohan Workshop, Sec-1, Noida, But we are not happy in your company services. Rohan Motors Workshop Staff behavior are not good for custmor relationship.
we are also not happy to above said maruti vehicles.



Ram Gopal Dixit
I-8, Sec-27, Noida
contact no.- [protected]
Respected sir,
I am Dr. vijay from nagercoil, kanyakumari district, Tamilnadu. My contact number is [protected].
I am using maruti swift for the past 4 yrs. Reg no is TN 74 V 8474. The vehicle is under the name of Mr.Alagesan.
Met with an accident on 23/6/2010.
our nearest major workshop company is at kanyakumari A.R.A.S .
They lifted the vehicle the same night for repair.
But I am sorry to tell that they haven't returned our car yet.
They promised to give in 3 weeks time. Now it is almost 6 weeks over.
we are very unhappy about the service center.
My wife who is also a doctor is travelling by bus because of your delay.
I request you to cancel our insurance and return our car.
We are planning to buy a new car, definitely not a maruti any more.
THIS IS QUITE A NATURAL WAT THAE THE MUL BEHAVES AND IT IS A QUITE PHENOMENON THAT WE FOOLISH PEOPLE STILL FEELS PROUD TO HAVE A MARUTI BASED CAR AS JUST BECUSE OF ITS FUEL EFFICIENCY AND LOW MAINTAINENCE COST.

ANY WAY CUSTOMER WILL REALIZE THIS VERY SOON AND COME HARD ON THEM, THEN THEY CAN REALISE IT.
On 9th August 2011 the car tyre was punctured while travelling on the highway and after repair the tyre was found to be damaged...I feel it was due to quality issue and I was told by the supplier-APPOLO Tyres through the dealer the tyre cannot be replaced. I do agree while purchase the tyres was not under guarantee...Can you please advise on the following

•What is the purpose of having tubeless tyre - ( After puncture also it has to steady on road. Yes there are many advantages like safety, reliability, better ride and handling and improved mileage) )- blow outs and high speed air loss is extremely rare and the vehicle cannot loss control and lead to better safety.
•Do you agree that a tubeless tyre is not warranteed... where less than 3000km run...If your answer is yes than I need to reject all the tyres due to their poor performance and expect Maruthi-Suzuki need to give a perfect answer.
•Is it possible to confirm the tyres particularly in my car all went for quality checks -I need the Inspection and Test Plan (ITP) for these tyres and their quality report with identification numbers.
My conclusion the quality check of this tyre was not done properly. Once the tyre punctured while the car is running the impact force will damage the portion where the puncture has happened and not on a different location the tyre can bulge like a ball. When an object pierces the tyre, there is no tube to burst and the valve does not move out of the rim hole as it is fixed there, thus air cannot escape through the hole, the only passge for the air is past the object...but the construction of a tubeless tyre mostly enables the rubber to hold the object tight & air loss If any also extremely slow. In my case the bubble was seen in other place and the reason was given due to puncture ride...which I cannot accept..
I believe in your product and espect a prompt service - I got excellent service from my dealer Pillai & sons- Thanjavur and I take this oppurtunity to thank them for their effort. (FYI - I am driving different vehicles with tubeles tyres for the past 17 years in south east asia and I never ever come across these type of problem...recently I was in India and I believe the road conditions especially the high ways are almost equal to foreign highways)

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