[Resolved]  Maruti Udyog Ltd. / Swift Vdi — Excessive delay in the Delivery of the vehicle

Address:

Jamnagar, Gujarat

My Uncle had booked a Maruti Suzuki Swift VDI with ABS with Atul Motors Rajkot on 1st of January 2010, vied the following details
Booking number: I –[protected]
SOB Num: 2814
Booking Name: Sub Maj. Satveer Singh (It was booked in the defense Quota)
Swift VDI with ABS
Metallic Azure Grey Colour
Atul Motors Rajkot
Booked on 1st Jan 2010
The dealer sales man whom we were in touch were was Mr Kirpal Singh and the CEO of the dealership is Mr. Anand Radia.
Initially when we inquired about the booking they told us that it would take about 3 months, however even after 4.5 months all we are getting is a constant neglect on their part. every time we call them we get a false claim that it would arrive after a fortnight or a week and several such claims.
What we got to know is that it is being delayed due to two reasons 1) the color is very rare and runs on the production line very rarely, & 2) there is a shortage of ABS kit in Maruti so it is getting delayed.
however we internally inquired and got to know that since it was booked in the defense quota and the company doesnt gain any profit on this so they have kept the defence vehicles in the lowermost priority.
This is kind of customer care the Maruti Dealerships give us.
I am not aware what we can do about this, Please let us know if there is anything we can do we would be grateful.
Thanks and Regards
Harish Yadav
[protected]@gmail.com
[protected]