[Resolved] Maruti Udyog — Poor Service and spoiling the new car

chintu2002

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I have bought a brand new Swift Dzire on 24th Nov 2010, and after taken the car from 2nd service from Kapico Motors chennai (15th May 2011), (they have replaced the clutch assy), the car's orginiality and feel of the drive has gone, after serveral escalations Maruti has replaced the following spares
1) Clutch assy (2nd Time)
2) all the 5 tyers
3) Suspension (twice) part of the assy has been billed to me
4) More than the spares, the car would have been to their chennai MSM service centre atleat for 50 times, still the problem perists,

Low pickup, not able to rotate steering wheel freely, the feel of the drive has gone, and unable to drive it freely.

Every time i escalate this to Maruti they are asking us to bring the car, do a test drive and will say that the car is ok and not to compare with other cars or of same model ( we bought aroung 6 cars of same model through our company).

I have suffered in the last 2 years with this car and not able to enjoy the ride.

Need to log a complaint with the consumer court.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

P KUMKUM

from Aligarh, Uttar Pradesh

Maruti Udyog — poor service

Sir,
i am a serving defence officer.I have a Esteem Lxi HR01 S 9253, which was given for repairs at Coral motors Bareilly U.P in the last week of Jan 09. However no repair work commenced on the car till the second week of Mar 09. The repairs have just commenced and the progress is very slow.The attitude of the dealer is very callous and lame excuses have been given for the inordinate delay.

Flt Lt A Krishnan
AF Stn Bareilly
[protected]

ajayginglani

from Delhi, Delhi

Maruti Udyog — Bad Services

DD Motors
Cust Care Dept

This is subject to inform you that I have visited DD Motors Maya Puri Branch for my car no DL3C AW 3492 regarding 4th & Paid service on 30th March 2010.
In the morning i was standing in queue for service advisor to attend me but i got surprised that no body has attend me.I personally went to the security guard and asked him who is the concern person and thn after 15 min one service advisor came to me & thn he has given me estimate of Rs5500/-.
He called me up and informed me that i will not be able to attend you for vehicle delivery so pls meet Mr Hasan.
At 6.30 pm i visited maya puri service station and got to know that no body is intrested to attend the cust.I feel so bad that how come they ignore the customer.
I met Mr Hasan and he told me that you need to pay Rs 6550/-instead of the respective estimate given by service advisor and payment has been paid by me Rs6550/- without any question.
Around 7.30 pm i picked up my car & came back to home... on the very next morning i have seen & noticed that my car was still in the same old and messy condition , there is not a 1% sign of cleaness.I have been paid for it but the desired work has not been completed and i felt that somebody has cheated me.The quality of service was so bad & worst and totally not upto the mark.
I never expeted that Maruti could be provided this type of services to the customers.I decided,in future i will not visit or purchase any type of vehicle produced by maruti.

Ajay Giglani

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Ajay Giglani
[protected]