[Resolved] Maruti Zen — Dissatisfaction from the service and misguiding for making extra money. | |
To, Dated :- 20th November, 2008 The Manager, APRA MARUTI SERVICE CENTER, Gurgaon, Haryana, Subject:- Dissatisfaction from the service and misguiding for making extra money. Sir, Respectfully, I am an owner of Maruti Zen having registration number DL 2CN 9286 and met with an accident near Shivaji Colony, Sector 14, Gurgaon. As I am having trust on Maruti Service station, I have two options in front of me APRA and VIPUL, but I heard about your good service so immediately I reached to APRA Service Satation near to that location. This accident was occurred on dated 30th October, 2008., and from the very same day my car is in that service station till date. On the very same day at 6:30 P.M. I meet with Mr. Smarth([protected]) in building no. 15A and handed over the car for the inspection of the damage but on the very same day I was misguided as I was make to sign on the INSURANCE INSPECTION CERTIFICATE without any inspection and they called this as a part of formality. My question is this that are you staff take signature first without having any inspection done. This was done on 01st November, 2008. As my car was not damaged from the front only the wheel rim was damaged, I was promised for the delivery of the car within 9 days from the date of accident. This is very humiliating that till date I have never received any call from your side for the car, each and every time I call I got the response that only the road test is pending till date this is the 20th day from the day of accident. After few days of accident I was informed that the side body is also damaged and when I ask for the change of the side body they says that it is okay to be repaired and when I contacted one of your staff (Mr. Salim/[protected]) about this he suggested only to change this as this part of the car is very important for the car. This is very disgusting that each and every time I have to call to check the status / progress on the car. I have never received any call from your side. I was never informed whenever the visitor visit for the car nor I have ever meet with the car inspection inspector. it is your responsibility to call your customer for the progress of the car and its my right to know all this about my car and to meet with the inspection people. One more thing that whenever I call each time I was told a new major problem with the car, Is your staff is so untrained that those peoples are not able to find the problem with the car (i.e. major problem not minor problem). Yesterday (19th November, 2008) I finally got a call from Mr. Anand ([protected]) and he told me that my car is giving missing on the start, even a fool can say that this statement is false as there are three facts First from the last 10 days my car is ready for the road test, Second as I told earlier my car was not having any damage from the front only it was from the left side wheel damage, and third while giving the car for repair it was checked by Mr. Smarth that this car was not giving any kind of missing at that time. Are you people so crazy that you make fake statements to make money. As I heard about APAR that you are the best in customer satisfaction, REALLY you guys make me to feel this. You people are making me to take action against you as my experience with you is not good. Please do something good to change my thinking for you as I am service class person and this is a huge amount for me you are charging for the fake damages and repairs. From this I am mentally disturbed from your side and activities. STILL Hoping for a positive response from your side. Thanks & Regards, Suresh Chand, [protected]. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 12 Comments | |
Comments
To, Dated :- 21st November, 2008
The Manager,
APRA MARUTI SERVICE CENTER,
Gurgaon, Haryana,
Subject:- Dissatisfaction from the service.
Sir,
The condition now seems to be worst as after receiving call from your side to collect my car Maruti Zen On 20th November, 2008 having registration No. DL 2CN 9286, you again refused to give the car to me due to some new technical problem. Will you please let me know that without any confirmation you call the people to collect the car. This is very embarrassing to me to come from Delhi to Gurgaon to receive car and got refused. On the very first day from 30th October, 2008 you promised to give the car to me on 08th November, 2008, but till date you always failed to deliver the car to me.
On 20th November, 2008 I was promised by you head Mr. Sunil Gupta for the delivery of the car within 15 minutes and at the end of the day I was refused to the delivery of the car. Reason a new technical problem. Let me tell you that my car only did 38000 Kms from the last 8 Years and before the accident I have never had any technical problem in the car and now the problem occurs in that part aswell where the car was never hited.
Please do the needful in this matter. I will be highly thankful to you for the same.
Thanks,
Suresh Chand
[protected].
The Manager,
APRA MARUTI SERVICE CENTER,
Gurgaon, Haryana,
Subject:- Dissatisfaction from the service.
Sir,
The condition now seems to be worst as after receiving call from your side to collect my car Maruti Zen On 20th November, 2008 having registration No. DL 2CN 9286, you again refused to give the car to me due to some new technical problem. Will you please let me know that without any confirmation you call the people to collect the car. This is very embarrassing to me to come from Delhi to Gurgaon to receive car and got refused. On the very first day from 30th October, 2008 you promised to give the car to me on 08th November, 2008, but till date you always failed to deliver the car to me.
On 20th November, 2008 I was promised by you head Mr. Sunil Gupta for the delivery of the car within 15 minutes and at the end of the day I was refused to the delivery of the car. Reason a new technical problem. Let me tell you that my car only did 38000 Kms from the last 8 Years and before the accident I have never had any technical problem in the car and now the problem occurs in that part aswell where the car was never hited.
Please do the needful in this matter. I will be highly thankful to you for the same.
Thanks,
Suresh Chand
[protected].
Maruti Zen — Misguiding and dissatisfaction from the servive
Dear Sir,Now the situation seems to be too embracing for me as your Apra service Station technical head Mr. Sunil Gupta said to deliver the car on 20th November, 2008 but failed to do so and promised to handover the car ( Maruti Zen, Reg. No. DL 2CN 9286 ) on 21st November, 2008, but when I called Mr. Sunil Gupta on 21st November, 2008 for the delivery of the car he told me that now the shocker of the car are damage and the staring wheel is also damage, which is not true. Will you please let me know when I will get my car back as each an every day you promises for the delivery of the car and backout on this by giving every time new reason.
Hoping for a reply from your side and positive response.
Thanks
Suresh Chand.
[protected].
Maruti Zen — Dissatisfaction from the APRA service for Maruti ZEN (DL2CN9286)
Dear Sir, Dated:- 24th November, 2008This is my fifth email to you and your department for the delivery of the car having registration no. DL2CN9286. It is requested to you to kindly deliver my car back as everybody in your department is misguiding and making money by specifying every time new problem in the car, even the surveyor also claims that why APRA people donot let him know the whole problem at a time. Surveyor claims of visiting again and again for the same car and every time for the new problem.
This seems that your staff is totally untrained as they are not able to catch the problem even in three attempts.
This is my request to you kindly deliver my car back to me.
Thanks,
Suresh Chand
[protected].
Dear Sir, Dated 23rd November, 2008
This mail is in continuation to the previously mailed four emails as yesterday I called your APRA Service Center, Gurgaon, Haryana., for the delivery of the car but again I received the same reply that the car will not be delivered today as the survey of the car is still pending, I am not able to understand why the inspection of the car is to be get done again and again while the delivery of the car is to be done, on 04th November, 2008 car inspection was done, on 11th November, 2008 again the car inspection was done, and now again I (on 22nd November, 2008) was told that the inspection of the car is to be done, your this activity made me mentally upset and make me mentally force to knock the door of CONSUMER COURT.
I am not warning you but its truth that your activity of not existing on the commitment and misguiding make me to do so. As you people again and again postponed the delivery of the car having registration no. DL2CN9286. Till date I haven’t received any reply of any email from your side. Please reply with the answer.
Hoping with no hope for positive response from your side.
Thanks & Regards,
Suresh Chand
[protected].
This mail is in continuation to the previously mailed four emails as yesterday I called your APRA Service Center, Gurgaon, Haryana., for the delivery of the car but again I received the same reply that the car will not be delivered today as the survey of the car is still pending, I am not able to understand why the inspection of the car is to be get done again and again while the delivery of the car is to be done, on 04th November, 2008 car inspection was done, on 11th November, 2008 again the car inspection was done, and now again I (on 22nd November, 2008) was told that the inspection of the car is to be done, your this activity made me mentally upset and make me mentally force to knock the door of CONSUMER COURT.
I am not warning you but its truth that your activity of not existing on the commitment and misguiding make me to do so. As you people again and again postponed the delivery of the car having registration no. DL2CN9286. Till date I haven’t received any reply of any email from your side. Please reply with the answer.
Hoping with no hope for positive response from your side.
Thanks & Regards,
Suresh Chand
[protected].
Dear Sir, Dated 23rd November, 2008
This mail is in continuation to the previously mailed four emails as yesterday I called your APRA Service Center, Gurgaon, Haryana., for the delivery of the car but again I received the same reply that the car will not be delivered today as the survey of the car is still pending, I am not able to understand why the inspection of the car is to be get done again and again while the delivery of the car is to be done, on 04th November, 2008 car inspection was done, on 11th November, 2008 again the car inspection was done, and now again I (on 22nd November, 2008) was told that the inspection of the car is to be done, your this activity made me mentally upset and make me mentally force to knock the door of CONSUMER COURT.
I am not warning you but its truth that your activity of not existing on the commitment and misguiding make me to do so. As you people again and again postponed the delivery of the car having registration no. DL2CN9286. Till date I haven’t received any reply of any email from your side. Please reply with the answer.
Hoping with no hope for positive response from your side.
Thanks & Regards,
Suresh Chand
[protected].
This mail is in continuation to the previously mailed four emails as yesterday I called your APRA Service Center, Gurgaon, Haryana., for the delivery of the car but again I received the same reply that the car will not be delivered today as the survey of the car is still pending, I am not able to understand why the inspection of the car is to be get done again and again while the delivery of the car is to be done, on 04th November, 2008 car inspection was done, on 11th November, 2008 again the car inspection was done, and now again I (on 22nd November, 2008) was told that the inspection of the car is to be done, your this activity made me mentally upset and make me mentally force to knock the door of CONSUMER COURT.
I am not warning you but its truth that your activity of not existing on the commitment and misguiding make me to do so. As you people again and again postponed the delivery of the car having registration no. DL2CN9286. Till date I haven’t received any reply of any email from your side. Please reply with the answer.
Hoping with no hope for positive response from your side.
Thanks & Regards,
Suresh Chand
[protected].
Maruti Zen — service dis satisfaction
sir, i am very sorry to write you that i am using the product of your company since 1999 but I never faced such type of hopeless service from your company. Infact, I cannot think about it.I had gone for service of my car from your authorised service station M/s SHRI KRISHNA AUTOMOBILES P LTD, JODHPUR RAJASTHAN ON 22nd November 2008. What should I say that what I have briefed to be supervisor while giving car, was overruled. I had been informed that whatever problem you are having is due to some parts. i said ok change the same. After some time, i again received the call, do we change some other part. I said if you feel ok than no problem. When I reached to take the delivery, I was not properly attended not my car was serviced properly.
I am having sever grievence that I had paid for what. I suggest you that You Should close this SERVICE STATION. Continue only Showroom for Marketing purpose. Because they cannot provide the service. They are not having proper mechanics, who can understand and satisfy the customer of beloved Maruti Company.
After getting serviced, i had starting problem. Now, I am thinking why I had gone to service station. My car is not in proper position.
I hope, you will take necessary action in the matter, otherwise Brand Image will be ruined very shortly by such type of cheap service station owners.
I am sure, you will sort out my grievance soonly
Nilesh
Maruti Zen — Dissatisfaction from the service of APRA GURGAON
The condition now seems to be worst as after receiving call from your side to collect my car Maruti Zen On 20th November, 2008 having registration No. DL 2CN 9286, you again refused to give the car to me due to some new technical problem. Will you please let me know that without any confirmation you call the people to collect the car. This is very embarrassing to me to come from Delhi to Gurgaon to receive car and got refused. On the very first day from 30th October, 2008 you promised to give the car to me on 08th November, 2008, but till date you always failed to deliver the car to me.On 20th November, 2008 I was promised by you head Mr. Sunil Gupta for the delivery of the car within 15 minutes and at the end of the day I was refused to the delivery of the car. Reason a new technical problem. Let me tell you that my car only did 38000 Kms from the last 8 Years and before the accident I have never had any technical problem in the car and now the problem occurs in that part aswell where the car was never hited.
Please do the needful in this matter. I will be highly thankful to you for the same.
Thanks,
Suresh Chand
[protected].
Maruti Zen — insurance clam
my car is fully losted by fire,in night when i m sleeping,i head some kind of noise from my car after that i went out to see.when i m reached thier my whole car is burned by fire,dont no the reason.so i clam you for insurance but you still not taking any kind of action,i m from bhopal and i complaint in bhopal only in reliance insuranceMaruti Zen — Poor service at the Dealer Service station
Sir,I have sent the vehicle twice to the dealers service station for the repair of my AC in my ZEN.My vehicle has been attended twice & i have almost incured to the tune of Rs.10,000.Still the problem is not resolved.During peak summer im suffering.Pls have good people at your service centres & kinldy revert back to me as what corrective action will be taken from your end.
Reg,
Nandhagopal
Maruti Zen — immediate repair my car
Dear sir,As per your advice i am sending my car to Narayani motors on Dt-25.12.2010. for rectifying the problem but still i could not satisfy the work and facing same problem at the time of sudden brake use.
please try to instruct to rectify the same immediately.
With regards
dilip kumar sahoo
Mob-[protected]
[protected]
Maruti Zen — claim is not processed yet by service center
my self mahendra pratap singh s/o sri satnu lal address. 444/111/25a barfakhana thakurganj lucknow my zen car no. is up32-cx5573 it was accident in 25 december 2010 i go to this service center in balaganj but there were many complains...1. he give me my car after one month
2. he give false commitment that its cashless
3. after that he takes money from me
4. car was not complete
5. still yet claim is not processing.
He is cheating me i think please do something in favour me.
Thanks & Regards,
Mahendra Singh
[protected]
Maruti Zen — COMPLAINT AGAINST SERVICE CENTRE
Sir,I am a defence officer, Sqn Ldr C Bhattacharyya serving at Barrackpore Air Force Station. I was having complaint of Rattling sound in my car for which I approached M/S Car Care. authorised maruti service centre located at BT Road, Kolkata. They took up the job vide JOB No 0052912 dated 21 Jun 08 and returned the car with a Bill of 31, 000/- on 25 Jun 08. Nothing was actually done in the car except for changing the spare parts which was absolutely fine. The service centre provided me the bill for petty nut & bolts (endless list) without actually rectifying the problem. To add - my car was made worse and is having added problem -
1. A/C made unserviceable
2. Door light made unserviceable
3. Floor mats removed
This is really unfortunate that I was being cheated by an authorised dealer. Kindly intimate what action could be taken against the dealer who are actually out to cheat the people and rob them of their hard earned money.