| Address: | Hyderabad, Andhra Pradesh |
I traveled to Spain and used Matrix Services there.
Whilst taking the SIM card I was told that I will not be charged for incoming and if I give a missed call to India I will not be charged for the same. My plan was a Zero Rental Plan. When I received my number it was a UK number. I had my doubts, but one Mr. Ramesh from Matrix team in Hyderabad told me that I will not be charged and it does not matter if it is a UK number as far as it comes under Euro Region.
Now I have a bill which has been charged for incoming in GBP along with Surcharges. Since they insist on getting your credit card details before giving the SIM Card, the amount has been debited immediately.
THEY ARE NOT SO PROMPT FOR CUSTOMER COMPLAINT RESOLUTION AS PROMPT AS THEY ARE WHEN THEY DEBIT OUR CREDIT CARDS.
The company is a fraud company and despite several attempts to contact them with a cool mind, they take customers for granted and thug them. Post reading the complaints on this forum about this company I am glad that I am not the only one facing this.
Plus the Customer Service guys in Hyderabad are not professional. I guess the promoters of this company should get their team right and stop thugging fellow Indians.
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