[Resolved]  Matrix Cellular — fnf not released

Dear team,
I suraj s battu have worked for matrix cellular international services at andheri branch.

During leaving the company my 3 months salary was on hold due to prepaid amount pending to be collected from corporate which i have sold. Few days after the amount was collected.

Few weeks back i received a mail saying some amount is pending to be paid off prepaid simcard. But i have cleared all the amount during my notice period. But they mention that i have not paid the amount.

As the amount comes to 4000 approx so i have told because of above amount please don't hold my 3 months fnf. I don't have any proof that i have paid the amount because they don't provide any receipts during submitting the amount.

Any how i told them to debit from my fnf so they mentioned that now the policy is changed we can't.
First you have to pay the amount them we will release the amount.
But my question is if i pay the amount according to them which is pending will they release the fnf. Because it now 7 months my fnf is pending.

Kindly help me in this situation.
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Dec 29, 2018
Complaint marked as Resolved 
Nov 28, 2018

Complaint Status

Matrix Cellular customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2018
Matrix Cellular Customer Care's response
Dear Valued Customer, please share the details of the Matrix connection taken at ashish.[protected] so that we can further investigate the issue for you.
Dec 12, 2018
Updated by suraj battu
@matirx hope you have gone through the message what have I I not your customer.

This is the way you deal with the issues
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