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[Resolved]  Matrix Cellular — matrix data services not working

I purchased a 10 day unlimited (Data/voice) package for uk from bangalore international airport. I was promised 4g and data at high speeds. After reaching while the i was able to make calls the data was not working. It was very slow. I complained several times and the technical support recommended i change the settings to 3g and blamed the speed on coverage. The data is so slow that my wats app messages take almost 15 - 20 seconds to go. Should have bought a lyca or lebara
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Dec 27, 2018
Complaint marked as Resolved 
Nov 22, 2018

Complaint Status

Matrix Cellular customer support has been notified about the posted complaint.
Nov 22, 2018
Updated by [email protected]
The complaint has been set to resolved which it is not . Still facing very slow and pathetic data speeds.Matrix should be reimbursing back my money
Verified Support
Nov 26, 2018
Matrix Cellular Customer Care's response
Dear Customer,

Please share your Matrix connection details and we will get back to you with an appropriate resolution ASAP.

Regards,
Team Matrix
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