[Resolved]  Matrix Cellular — incorrect bill

Hi team,

I have taken matrix international sim card from an employee of the matrix while receiving sim itself i clearly explained to their representative that data usage is not required to me and i need the connection for few calls that"s for a very short period. Accordingly, i had used just a few calls that are for a few seconds only.

After my trip, they have charged me a bill for 6700/ and automatically deducted from my credit card and for data usage, then i replied that actually, i have not used net data. Now they are coming back asking they will wave off 3000rs as the welcome gesture. Apart from all this they are insisting me to pay the bill for which i have not used.
While i am trying to contact the person who has handed over me a sim he is telling to contact to customer care for the issue. So irresponsible person.
In this regard, i request the high-level authority of matrix to withdraw or drop the bill and to maintain customer relationship.

Account code :2012517
Matrix no.[protected]
Bill date 30 aug
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Nov 10, 2018
Complaint marked as Resolved 
Oct 01, 2018

Complaint Status

Matrix Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 05, 2018
Matrix Cellular Customer Care's response
Dear Valued Customer, we have checked the issue with our concerned team and found that the issue raised by you has been already been addressed by Mr Shashank Gautam over the email yesterday. Please let us know in case any further clarification is required.

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