[Resolved]  Matrix Cellular — Incorrect / Fraudulent Billing on Matrix number - Don't buy Matrix Sim card

Address:

Delhi

I had purchased Matrix number 04237519 in Jan, 2013 while travelling from India to Mauritius since they offer 15 minutes of daily free outgoing calls to India.
I had spoken to 3 different customer care executives regarding bill plan. All of them offered me the plan as follows:-

Rental of Rs. 999 for card validity of 10 days.
Free unlimited Incoming calls while in Mauritius
Daily Free Outgoing to India for 15 minutes.
Local Outgoing calls within Mauritius - 6 MUR / minute
Outgoing calls to India - 30 MUR / minute
SMS - 5 MUR / sms
GPRS - 40 MUR / MB

After that I paid them 6000 INR in cash as a security which they demanded. I used my number for 7 days while my stay over there from 24 Jan, 2013 to 30 Jan, 2013. I limited my outgoing calls to less than 15 minutes per day (except for 2 days). My all other calls were incoming.

After I came back to India, I returned the simcard (as per procedure). After that, I received the bill (of Rs. 4965) on my email and I realised that they had billed me according to a different plan which had only 500 Rs. of total free calling instead of 15 mintes of daily free calling.

This amount was very high since I didnt make any outgoing calls of more than 15 minutes on any day except for 2 days when I exceeded the 15 minutes by 4 and 2 minutes only. Rest all days my calling to india was less than 15 minutes. But they have billed me for all my calls according to some different plan which I was never told about. According to the plan that I was offered, my bill would not have been more than Rs. 1000.

I registered a complaint on customer care by complaint number SU[protected] on 15 Feb and they told me that I will hear from them within 48 hours but I never received any call. After that I have called the customer care 7-8 times and everytime the customer care tells me that problem is being checked and will receive a call back in 48 hours.

When I had called the customer care for purchasing a sim card, they were calling me at least 3-4 times a day till I didn't buy one. FOr the same reason, I was getting called by 3 different executives. But when I registered for a complaint, they never called back. I had to followup again and again but all in vain. The response is really poor and I am very irritated.

The amount involved may be very small but the way Matrix is fooling the people, they are doing a commendable job at it. I suggest you don't buy any matrix sim cards.