[Resolved]  Matrix Cellular (International) Services Pvt. Ltd. — Charging for calling toll free numbers in USA

Address:

Bangalore, Karnataka

I purchased a Matrix international SIM card bearing No. [protected] at International airport, New Delhi on 25th Jan'11. I used it till 8th Feb'11.

While buying the card, I got a confirmation from the sales person at Metrix outlet that, there won't be any charges, if we dial toll free numbers in US.

I paid $ 15 and 150mins. local incoming and outgoing call free in it.

When I was in US, I used calling cards to call Indian Numbers using local toll free numbers. Ideally there should be any charge, when we call toll free numbers.

When I received the bill, after I returned to India, I got a bill of Rs. 7231.22 and to my surprise all toll free numbers have been charged as local Nos.

Then I lodged the complaint with Matrix through their customer care on 23rd Feb'11. I got a confirmation from the executive that, by mistake the toll free numbers have been charged and the same amount will be reversed to my account. After 2 days when I called again on the status, the same person told me that the amount can not be reversed.

Request you to take up this as a formal complaint and instruct Matrix to return my money at the earliest.

Regards and thanks,
Sudhirkumar Patil
Ph. [protected]