[Resolved] Matrix Cellular International Services Pvt Ltd — wrong charges deduction

ashish4bansal

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

This is most pathetic and company and started just to rob money from the users. they have setup systems like that. I had taken a card for USA and they swiped my credit card saying as the security of the sim card. then they charged double the amount on my card and when i called they said one more bill is awaited.
The agony doesn't end here. i raised the complaint and the call center gave me the complaint number (SU[protected] with assurance of a call back.
best part comes here when i call them on call center and dial 3 for billing department the person there says we are not in billing and will arrange for call back. for last three days i am trying but no call back. what the @#$% is the call center for. just for selling product and be-fooling some more janta.

Ashish

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Matrix Cellular reviews

View all 387 Matrix Cellular Reviews

Comments

Jayakrishnan U

from Mumbai, Maharashtra

I had taken Matrix Cellular services arranged through my office for one month travel to US. Since there were multiple tariff plans ($30 rental & $60 rental), had communicated to the sales person that a decision would be made after studying the rates applicable and on the day of travel for which he agreed to. One the day of travel, communicated to the sales person about my decision of $60 rental scheme since it had 600 mins incoming/outgoing minutes free. However, after returning to India a month later, found out that the sales person has not updated the system and the company has billed me according to $30 rental scheme because of which I incurred a loss of over Rs.7000/-. The sales person has not even bothered to call and discuss the issue whereas the billing department is adamant on their stand.

Kindly beware of the verbal commitments made by Matrix Sales team while making a sale.